Mar 2022 – Apr 2025 · 3 yrs 1 mo · Bengaluru, Karnataka, India · On-site

• Managing and working with Atos global teams for various Microsoft Dynamics 365 and Power Platform-related Presales opportunities/complex deals; Consulting Global customers on Dynamics 365, and Power Platform. KPIs also include Delivery & Program Management, Practice Management and more.
• Leading global delivery operations from offshore (India), with responsibility for managing over 200 professionals. Collaborating closely with Microsoft on global alliance initiatives, Dynamics 365 certifications, and strategic partner relationships. Driving excellence in delivery quality, operational strategy, and team management. Extensive consulting experience across Dynamics 365 implementations in banking, insurance, manufacturing, services, and energy sectors. Proven track record of building strong collaborative relationships to support presales and delivery efforts with regional business units in America, Africa, and Europe.

Apr 2016 – Mar 2019 · 2 yrs 11 mos · Bangalore

• As Lead Sr. Consultant - Dynamics CRM/365, my key focus areas are Presales, Consulting, Business Analysis, Client Engagement & Training. I help businesses/clients in implementing, designing, customizing sales force automation, marketing automation and customer services automation (Dynamics CRM & other Dynamics CRM modules/features/Products) systems to match their business processes and working practices, by understanding their key pain points, business requirements and vision & mission.
• Involved in Presales (RFP/RFI/Proposals/Estimations etc.) activities for various Dynamics CRM and associated offerings related business development needs within my department. In a nutshell, I'm involved in techno functional aspects of solution delivery—Business analysis, solution design, customization, testing, end user training, Pre-sales, team management, project execution, client engagement and more.

Mar 2019 – Mar 2022 · 3 yrs · Bengaluru, Karnataka, India

• Managing Consultant/Program Manager - Microsoft Dynamics 365 & Power Platform. Key focus areas are Microsoft Dynamics 365 Consulting, Microsoft Power Platform Functional Consulting & Program Management.
• Currently managing a large multi-million dollar Dy 365 CRM Implementation Program involving digital transformation for a flagship global technology company as Managing Consultant/Program Manager and Power Platform Functional Consultant. The project involves ERP(SAP), Marketing, Payment, Catalog, & other critical Integrations. Responsibilities include—Functional Architecture, Business Analysis; Program management; People management; Overseeing Requirements, design & development – overall delivery responsibility.
• While managing CRM projects for my clients, I also help businesses/clients in consulting on customer relationship management (CRM) solutions and digital initiatives (Includes Sales life cycle automation, Customer Service, Field Service, Omnichannel strategy, Mobile, AI for Sales, Customer Service, Cloud strategy, IoT, Analytics, etc.). I also consult customers on a "Digital Roadmap" aligned to their business requirements and vision & mission.

Oct 2012 – Mar 2016 · 3 yrs 5 mos · Bangalore

• At SpiderLogic my roles and responsibilities involved Business Analysis, Dynamics CRM and Social CRM Consultant. Helping businesses/clients/my organization in implementing, designing, customizing automation (Dynamics CRM & Dynamics Marketing) systems to match their business processes and working practices.
• Involved in Business Analysis, Presales activities for various Dynamics CRM Projects--answering RFPs/Proposals, estimations. Predominantly involved in techno functional aspects of solution delivery—Business Process Analysis, solution design, customization, testing, end user training, team management & project execution, client engagement and more.
• Microsoft Certified (MCP) Modern Sales and Marketing Automation Consultant—With specializations in in Microsoft Dynamics CRM 2013 & 2015; Dynamics Marketing 2015; Social Engagement 2015, AdxStudio, FieldOne, Unified Service Desk and more.
• Hands on with Dynamics CRM point and click customization, building work flows to automate processes. Working knowledge of XML, JavaScript & .NET (Dynamics CRM Per Se) for additional customization/extension requirements.
• I also worked as lead consultant for a major portal development project involving complex requirements. I also supported organizational web portal and digital/social properties development and maintenance.

Jun 2011 – Jul 2012 · 1 yr 1 mo · Bangalore

• At Infosys, my key focus area was Business Analysis, Digital and Social Media consulting. In this role I was heading complete Web management, digital marketing, Social Media marketing, Social Listening & Analysis for Online reputation management (ORM) and Digital PR, account of India's premier IT Bellwether, Infosys, a client of Windchimes Communications— a Mumbai based social media agency.
• As Group Community Manager I was responsible to set strategy by analyzing the requirements and corporate vision, develop and maintain all digital marketing and communication objectives on a global basis and also work and collaborate with the company’s internal PR and Web team to roll out messaging across online and social media platforms in-sync with overall organizational strategy.
• The role also involved consulting on Digital marketing tactics for other national & International brands clients based in India, & United States.

Aug 2010 – May 2011 · 9 mos · Bangalore

• Responsible to set strategy, marketing requirement analysis, develop and maintain digital marketing and communication objectives on a global basis.To research and benchmark the complete mix of global marketing trends and activities and also to be aware of new opportunities through both online/digital and traditional media and marketing activities while heading the marketing department.
• Responsible for analyzing and implementing technology requirements for innovative marketing needs (Web portals, Social properties and mobile marketing properties integration etc.,), to set complete digital marketing strategy (Including Social Media, SEO/SEM, Mobile and various other strategic initiatives and marketing promotion methodologies) and execution by collaborating and coordinating with International teams situated in India, Qatar & Dubai - Middle East.

Nov 2007 – Jul 2010 · 2 yrs 8 mos · Bangalore

• As “Marketing Communications Manager/Managing Editor” at Infoconnect Web technologies, responsible to globally manage overall Marketing communications/PR/online branding/social media marketing activities for brand Siliconindia alongside playing key role in conceptualizing and organizing high profile SiliconIndia technology events in India and the USA. Also worked as Managing Editor for the SmartTechie (India edition of SiliconIndia Magazine) and Deputy Editor at SiliconIndia Magazine.
• At Siliconindia I was also responsible to run/support media, online campaigns, social media initiatives on time, on budget for few of its esteemed IT clients (account management). The responsibility also included planning communication programs, content development, case studies, white papers,and media placement as per the client needs, inviting them to Siliconindia events and thus helping them to give a great visibility etc in coordination with internal editorial team and international team which gave me an edge over acquiring ability to work globally, across cultures, leadership styles, teams and time zones.
• Infoconnect Web technologies is a part of SiliconIndia Inc, a U.S based leading International business and technology news and professional networking portal and a renowned media and technology firm.

Aug 2006 – Oct 2007 · 1 yr 2 mos · Bangalore

• Requirement analysis, gathering, maintenance/support interacting with vendors for any enhancements and orchestrate the same -- the responsibilities included analyzing and managing web presence & enhancing the same on a daily basis. Coordinating with marketing team to develop a gamut of marketing and brand-building and promotional activities(in both online and offline mediums) to establish a strong brand identity by helping them editorially.
• Adding value to the business and technology/IT news content and writing stories for the newspaper and the online news portal.

Jan 2005 – Jul 2006 · 1 yr 6 mos · Mangaluru, Karnataka, India

• Requirement analysis, gathering, maintenance/support interacting with vendors for any enhancements and orchestrate the same -- the responsibilities included analyzing and managing web presence & enhancing the same on a daily basis. Coordinating with marketing team to develop a gamut of marketing and brand-building and promotional activities(in both online and offline mediums) to establish a strong brand identity by helping them editorially.
• Adding value to the business and technology/IT news content and writing stories for the newspaper and the online news portal.

Mar 2001 – Apr 2004 · 3 yrs 1 mo · Mangaluru, Karnataka, India

• PacMac is a packaging machinery design and manufacturing company. In this role, I was mostly involved in requirement gathering, design, client interactions, and after sales support.
• Being a start up I was also involved in both technical and marketing/sales responsibilities along with designing, Go-to market planning and customer relationship management.