Dec 2024 – Mar 2026 · 1 yr 3 mos

• First Forward Deployed Product Manager, hired first 10 deployment strategists and engineers

Jun 2022 – Nov 2024 · 2 yrs 5 mos

• Founded and launched Sendbird’s Business Messaging product
• Conducted 200+ prospect calls with existing customers to identify product pain points and usage workarounds
• Led end-to-end product development from concept to launch, bringing 5+ customers into production within 6 months of product launch
• Partnered with executive team to build pricing & positioning strategy

Jun 2021 – Jun 2022 · 1 yr

• Leading cross-functional squad team Core Chat focused on the design, development and release of new chat features
• Driving product vision by incorporating research, data and market analysis to create strategical roadmaps
• Coordinating with various go-to-market teams to align company-wide OKRs with product and engineering

Nov 2020 – Jun 2021 · 7 mos · Seoul, South Korea · Hybrid

• Enabled, coached and administered Agile/Scrum processes as well as define best practices for improved efficiency
• Identified key opportunities to craft product vision into a detailed roadmap that aligned with company goals/mission
• Refactored front-end codebase from React (PWA) to React Native

Jul 2019 – Jun 2021 · 1 yr 11 mos · Seoul, South Korea

• Planned and executed 7 key strategic projects which assisted in the increase of 5000% MAU and 4% market-share
• Led NHIS-KAIST UX Design Co-Op laboratory, overseeing four projects with 12 research students in four laboratories
• Worked in key task force in charge of conceptualizing and designing the next generation mobile trading system
• Utilized Google Analytics and data analytics to create product roadmaps that met company/department OKRs

Jun 2018 – Aug 2018 · 2 mos · Seoul, Korea