Princy Singh

CEO

Lucknow, Uttar Pradesh, India8 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in managing global IT operations.
Proficient in Power BI and incident management.
Strong analytical and problem-solving skills.

Stackforce AI infers this person is a SaaS IT Operations expert with a focus on service management and analytics.

Contact

Skills

Core Skills

Incident ManagementPower BiServicenowIdentity/access Management

Other Skills

Microsoft Power BIITILAuditingSoftware as a Service (SaaS)Transition ManagementIT Service ManagementGlobal IT OperationsOperations ManagementEmployee TrainingBusiness AnalysisAccount ManagementCareer DevelopmentInformation TechnologyHiringLegal Document Preparation

About

 Expertise in Active directory, Service now and Tableau as an administrator.  Extensive experience in Managing O365 user and license.  Extensive experience in Managing Salesforce user and license.  Handling SLA, Prioritize incident.  Hands on experience on managing Active directory.  Technical Documents like Knowledge article, training sheets, etc  Provide technical support for remote users via phone, email, chat and remote session.  Working on escalations  Having knowledge of Exchange Shell / PowerShell scripting.  Presentation by Power BI  Strong analytical and problem-solving skills. A fast learner with minimum guidance.  A team player with exceptional relationship management, communication and analytical skills.  Aware of ITIL process.

Experience

Hcltech

2 roles

Information Technology Lead

Promoted

Nov 2022 – Present · 3 yrs 4 mos · On-site

Key Responsibilities:
> Responsible for the efficiency & effectiveness of Incident Management process within the organization.
> Owning escalation level 2 and above for customer incidents.
> Managing communications including clients, business and HCL leadership.
> Engaging right resource to resolve the major incident and thus avoid business impact.
> Tracks the progress of all escalated incidents to ensure that this is resolved within the agreed Service Level Agreement (SLA)
> Oversees Issue Management training curriculum.
> Provide reports and management information.
> PowerBI and advance excel

Microsoft Power BIITILIncident ManagementPower BI

Senior Analyst

Oct 2019 – Nov 2022 · 3 yrs 1 mo · On-site

Key Responsibilities:
> Working on Ticketing tool - Service Now and Click Up
> Applications/Access related issues and troubleshooting for ServiceNow, Salesforce, Tableau, Resource Advisory, My-ID & Citrix
> Identity/Access management
> Responsible for onboarding, training and mentoring of all new staff additions in support.
> Provide reports and management information.
> Serves as primary point of contact for any knowledge transfer from business to the team.
> exchange server, sharepoint, one drive
> hands on powershell scripting

AuditingSoftware as a Service (SaaS)ServiceNowIdentity/Access Management

Turisys infraventure pvt. ltd.

Senior Executive

Sep 2016 – Aug 2018 · 1 yr 11 mos · Lucknow, Uttar Pradesh, India · On-site

Key Responsibilities:
> Interacting with various clients for pitching new leads for new project deals.
> Accumulating the requirements and needs as per the new clients.
> Setting up new team basis of the new project deals.
> Setting goals for the business and developing strategies to achieve the set goals.