Danish Shaikh Rafik — CEO

ServiceNow Certifications Mainline Certifications: 1. Certified System Administrator 2.Certified Application developer 3. Certified Implementation Specialist- IT Service Management Micro- Certification 1. Micro- Certification-Welcome to ServiceNow 2. Micro- Certification- Flow Designer 3. Micro- Certification- ATF (Automated Test Framework) 4. Micro- Certification- Performance Analytics 5. Micro- Certification- Predictive Intelligence 6. Micro- Certification- Virtual Agent 7. Micro- Certification- Integration Hub 8. Micro- Certification- Service Portal 9. Micro- Certification- Citizen Developer Application creator 10. Micro - Certification-Agile and Test Management Implementation ServiceNow Experience: 3.5 Years • I am experienced in working with the workflows in ServiceNow for service catalog using workflow editor and flow designer. • Strong understanding of the core ITSM modules like incident, change, Problem, Knowledge, and Service Request. • Worked on server side and client-side scripting: Business rules, Ul actions, Client script. • Hands-on experience with email notifications, reports, and home pages. • Hands-on knowledge of Performance analytics, Dashboards creation. • Designed and Developed catalog items, order guides and record producer. • Hands on knowledge of schedule job, workflow, SLA, Assignment Rule, User criteria, ATF, and flow designer. • Good communication skills able to discuss the requirements effectively with clients and team members. • Loading of data through import sets, knowledge of data sources and transform map etc. • Have an ability to acquire new skills within a short time, adapt to rapidly changing work practices and maintain excellent working relationships with team. • Working on field service management module.

Stackforce AI infers this person is a ServiceNow Developer with strong ITSM expertise in a SaaS environment.

Location: Bengaluru, Karnataka, India

Experience: 3 yrs 10 mos