May 2019 – Sep 2020 · 1 yr 4 mos · Portland, Oregon

Nov 2018 – Sep 2020 · 1 yr 10 mos · Beaverton, Oregon, United States

Oct 2016 – Nov 2018 · 2 yrs 1 mo · Portland, Oregon

• Responsible for answering/redirecting calls and taking customer information while providing great customer service.
• Monthly reconciliation of all bank accounts and credit cards within QuickBooks.
• Handle payment of all utility bills, advertising expenses and charitable contributions.
• Handle billing of medical insurance used by the clients and liability insurance used by caregivers.
• Be current on HIPA laws and client rights.
• Interview potential caregivers and clients and handle background checks.
• Process and submit bi-weekly payroll reports.
• Create and supply client invoices each month and follow-up on late payments.
• Manage calendar, daily schedules, and travel arrangements for CEO.

Apr 2013 – Sep 2016 · 3 yrs 5 mos · Jantzen Beach Lane Bryant

• Trusted to count cash drawers, make bank deposits, and have keys to the store for opening and closing up the store.
• Provide great customer service in person and by phone.
• Guide customers to products that fit their personal need or interest.
• Stage the store to be appealing and effective to maximize customer experience and increase conversion in accordance to Lane Bryant standards.
• Educate customers on product and services offered.
• Manage and calculate payroll hourly allowance based on store revenue that week/month.
• Implement new training programs and train new associated and managers on register, policies and procedures.
• Supervise and oversee the work of 10 to 12 associates and any given time.
• Oversee all Loss Prevention responsibilities.
• Participate in and plan community outreach programs to drive store business.

Mar 2010 – Jun 2011 · 1 yr 3 mos · Johnstown

• Answer multi-line phone and transfer calls accordingly.
• Provide accurate information in response to membership sign up and cost.
• Schedule appointments with members and lead monthly meetings.
• Fax, file and log information as needed.
• Stay up to date on union laws and regulations.
• Check in members and collect monthly dues.
• Process payroll on a weekly basis.
• Be proficient in data entry as well as be competent in multiple software office suites.

Mar 2010 – Jun 2011 · 1 yr 3 mos · Johnstown, Pennsylvania Area

• Provide accurate and appropriate information in response to customer inquiries.
• Demonstrate mastery of customer service call script with specified time frames.
• Formulate and enforce Service Center policies, procedures and quality assurance measures.
• Monitor and track security transactions, fund transfers, margin accounts and option trading.
• Researched banking guidelines and statutory requirements to stay updated on new laws and applications.

Jun 2007 – Nov 2009 · 2 yrs 5 mos · Aubrey, TX

• Interview, hire and train sales staff.
• Create and direct sales team training and development programs.
• Resolve customer complaints.
• Write sales slips and sales contracts.
• Share product knowledge with customers while making personal recommendations.
• Maintain friendly and professional customer interactions.
• Train in negotiations and time management.
• Be results driven through collaborative team-selling tactics.
• Ran background checks.
• Recruit sales members basked on skills, integrity, and work ethic.