Nov 2022 – Oct 2024 · 1 yr 11 mos · India · Hybrid

• Conducted PI Plannings, ART Sync and other SAFe ceremonies.
• Led and optimized the flow value in the train by fostering a culture of collaboration and continuous improvement.
• Coached leaders and teams to adopt and improve Agile Practices, values and mindsets.
• Responsible for a portfolio of regulatory and improvement projects of mixed complexity.
• Worked on structuring of the projects through planning and reporting.
• Played a pivotal role in channeling communication between the country controllers, Centers of Excellence and technology to implement solutions and maintained transparent communication forums
• Monitored product teams progress after PI planning and provide mentorship/support.

Jul 2021 – Sep 2022 · 1 yr 2 mos

• In this role, I have gained expert ability to manage customers from EMEA and APAC. My experience in this role includes facilitating smooth deliveries by understanding the importance of each component of the service delivery process. I play a vital role in creating long-term health service provider-customer relationships while acting as the bridge between the client and the operational delivery teams. Highlights of the profile include:
• ☑ Led cloud deployment models like public and Hybrid as an onboarding manager, Service Delivery manager.
• ☑ Managed and Onboarded IaaS and PaaS cloud computing models for customers across the globe.
• ☑ Worked effortlessly to provide a superior experience to the customer by ensuring a smooth transition to managed services and a hassle-free service delivery.
• ☑ Solution-oriented and prepared to “go the extra mile” for the customers. Accredited with several customer appreciations.

Dec 2019 – Jul 2021 · 1 yr 7 mos

•  In this role, I worked with the senior leadership and delivery teams and led the execution of processes across various functions. To achieve project success, I built strategic alliances, partnered across teams, and steered high-level communication. I was associated as a Lead for SaaS Implementations (OT products). In this role, I was associated as an SME for life and general insurance projects. Due to my strong leadership traits, an eye for detail, and effective delivery, I have received multiple customer appreciation.

Mar 2016 – Dec 2019 · 3 yrs 9 mos

• As a project manager, I managed process transformation, and handled overall solutions. The ability to oversee all aspects of a project simultaneously, with attention paid to every detail but without losing sight of the big picture, is one that I have mastered in this role. For the flawless execution of projects, I Coordinated with internal resources and third parties/vendors. This helped me to ensure that all projects were delivered on-time, within scope and within budget.

Aug 2013 – Feb 2016 · 2 yrs 6 mos · Bengaluru, Karnataka, India

• Steering productive training sessions for clients and corporates
• Developing insurance training methodologies
• Helping organization design training modules for IRDA examination

Jun 2009 – Jul 2013 · 4 yrs 1 mo · Karnataka

• I opted for a career break to ensure I am giving the required care for my kid and I am happy I took this break as it helped me groom into a different role as I invested parallelly in improving my knowledge in insurance and completed my Fellowship from Insurance Institute of India.

Mar 2004 – Jun 2009 · 5 yrs 3 mos · Hyderabad, Telangana, India

• Responsible for handling support projects
• Upgrading project requirements based on preferences
• Ability to use scheduler tools and programming languages like JCL and CA7
• Handling end to end Upgradation
• Leading team for proper project alignment
• Handling impact analysis across diverse project modules