Aug 2020 – Dec 2020 · 4 mos · Washington DC-Baltimore Area

Oct 2019 – May 2020 · 7 mos · Washington DC-Baltimore Area

• Provided tactical support to payroll, benefits, and recruiting teams in delivering talent acquisition, metrics and performance management, data reporting and analysis, and benefits and compensation services for 78 retail stores and distribution centers with 18K employees; enhanced team efficiency and productivity
• Implemented new policy change to the education assistance benefits program while ensuring compliance with company policies; managed 150 applications weekly during peak season, verified employee eligibility, and completed funds reimbursement claims; led to a 30% increase in approval rating
• Maintained database of employees using SAP and case systems; recorded and managed leave records to determine FMLA, STD, medical and personal benefits eligibility; ensured 100% data accuracy and reliability
• Oversaw special projects related to staffing, engagement, retention, diversity and inclusion, and other HR initiatives by collaborating with a recruiting team; conducted assessment and data analysis to measure the effectiveness of the program; increased employee engagement and satisfaction
• Evaluated existing new hire training, identified gaps, and recommended data-driven insights for continuous improvement; developed and implemented an engaging new hire training strategy in partnership with IKEA Business Partners and leadership team; contributed to the reduction of attrition rate
• Furnished administrative support for managing internal communications via multiple platforms such as email, PowerPoint, and oral and written presentations; resulted in a more engaging and motivating messaging

Dec 2017 – Oct 2019 · 1 yr 10 mos · Washington DC-Baltimore Area

Aug 2018 – May 2020 · 1 yr 9 mos · Washington DC-Baltimore Area

• Setup, built, and managed the school’s new CRM to handle students’ applications, profiles, and communications; resulted in a 12% increase in completed applications
• Led the full life-cycle recruitment of graduate students by reviewing student applicants’ documents, creating files, processing application, and managing the admission; increased the number of enrollments
• Organized and facilitated an enriching student orientation strategy to engage with new students, introduce them to the university’s unique culture, and create an atmosphere that promotes ongoing student involvement; won students’ confidence that led to higher retention rates impact
• Built, nurtured, and maintained meaningful connections with prospective students by constantly communicating with them through phone calls and emails; acted as a primary point of contact for general application inquiries; boosted conversion rate
• Spearheaded the implementation of a competitive value proposition for global prospective student audiences through effective social media content management; maximized prospective student engagement while enhancing brand reputation
• Entrusted to collaborate with the university admission and legal counsel to navigate and manage immigration cases of international students; handled sensitive and confidential information appropriately; ascertained compliance with the necessary requirements