Deepak Mangla — CEO
Deepak Mangla is the Chief Executive Officer for J.P. Morgan's Corporate Centres in India and Philippines and a member of the Asia Pacific Management Committee. The JPMorgan Chase Corporate Centers are an integral part of the firm's cutting-edge Technology, Operations and Corporate functions global delivery framework and key to the global hub locations strategy. Deepak joined the firm around 14 years ago and has played a crucial role in building a client-centric organisation, delivering high-quality work and customer experience supported by a strong controls environment. His 36 year career has spanned across a wide gamut of businesses and sectors. He has a deep understanding of business and has been a key change agent, having led various large-scale transformation programs. He has an entrepreneurial DNA and a track record of building and nurturing winning teams through his vision and authentic leadership. Prior to joining JPMorgan Chase, Deepak was the Managing Director and Head of HSBC Technology and Services for the Global Services Centers in India, where he was instrumental in developing and managing the global service delivery construct. Deepak is also the ex-chair of NASSCOM's Sector Council for Global Capability (in-house) Centers, which is India's apex body for the IT and IT Enabled Services including the Business Process Management (BPM) companies. Deepak holds a Bachelor's degree in Commerce from Shri Ram College of Commerce Delhi and a Masters in Business Administration. He is very passionate about advocacy programs on skills development and environment.
Stackforce AI infers this person is a leader in Fintech and global service delivery operations.
Experience: 35 yrs 5 mos
Skills
- Service Delivery
- Strategic Leadership
- Business Transformation
- Operations Management
- Customer Contact Services
- Delivery Management
- High End Services
- Transition Management
- Quality Management
- Business Development
- Finance
- Financial Control
- Corporate Planning
Career Highlights
- Led transformation programs at J.P. Morgan.
- Expert in global service delivery and operations.
- Strong advocate for skills development and environment.
Work Experience
J.P.Morgan Services India Pvt. Ltd.
Chief Executive Officer , Corporate Centers - India & Philippines ,Member Asia Management Committee (14 yrs 5 mos)
HSBC Global Resourcing - Service Delivery
Managing Director and Head of GSC Operations - India (4 yrs 8 mos)
Nipuna Services Limited
Chief Operating Officer (1 yr 3 mos)
Accenture Services
Delivery Lead - Customer Contact Services Vertical (3 yrs)
EXL Services
Delivery Leader - High End Services Vertical (2 yrs)
Wipro Spectramind
Service Delivery Leader (SDL) (1 yr)
Archer Group Of Companies
Managing Director and Director Business Development (4 yrs)
ITC Limited Group
Group Controller TH (6 yrs)
Education
PGDBM at Institute of Management Technology, Ghaziabad
B.Com(H) at Shri Ram College of Commerce (SRCC)
AISSCE at Sardar Patel Vidyalaya , Lodhi Estate , New Delhi