Deepak Mangla

CEO

India35 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led transformation programs at J.P. Morgan.
  • Expert in global service delivery and operations.
  • Strong advocate for skills development and environment.
Stackforce AI infers this person is a leader in Fintech and global service delivery operations.

Contact

Skills

Core Skills

Service DeliveryStrategic LeadershipBusiness TransformationOperations ManagementCustomer Contact ServicesDelivery ManagementHigh End ServicesTransition ManagementQuality ManagementBusiness DevelopmentFinanceFinancial ControlCorporate Planning

Other Skills

Offshoring and global deliveryNew Business DevelopmentTechnical ManagementTechnical LeadershipTechnology offshoring and commercializationLarge Scale People ManagementBankingBanking OperationsRisk ManagementBPOKPOPeople ManagementBusiness ProcessBusiness StrategyCRM

About

Deepak Mangla is the Chief Executive Officer for J.P. Morgan's Corporate Centres in India and Philippines and a member of the Asia Pacific Management Committee. The JPMorgan Chase Corporate Centers are an integral part of the firm's cutting-edge Technology, Operations and Corporate functions global delivery framework and key to the global hub locations strategy. Deepak joined the firm around 14 years ago and has played a crucial role in building a client-centric organisation, delivering high-quality work and customer experience supported by a strong controls environment. His 36 year career has spanned across a wide gamut of businesses and sectors. He has a deep understanding of business and has been a key change agent, having led various large-scale transformation programs. He has an entrepreneurial DNA and a track record of building and nurturing winning teams through his vision and authentic leadership. Prior to joining JPMorgan Chase, Deepak was the Managing Director and Head of HSBC Technology and Services for the Global Services Centers in India, where he was instrumental in developing and managing the global service delivery construct. Deepak is also the ex-chair of NASSCOM's Sector Council for Global Capability (in-house) Centers, which is India's apex body for the IT and IT Enabled Services including the Business Process Management (BPM) companies. Deepak holds a Bachelor's degree in Commerce from Shri Ram College of Commerce Delhi and a Masters in Business Administration. He is very passionate about advocacy programs on skills development and environment.

Experience

J.p.morgan services india pvt. ltd.

Chief Executive Officer , Corporate Centers - India & Philippines ,Member Asia Management Committee

Oct 2011Present · 14 yrs 5 mos · Mumbai

  • Leads the Corporate Centres in India and Philippines with over Fifty Thousand employees in India and Twenty Thousand plus in Philippines. Responsible for the Strategy , Execution and Transformation of Technology and Operations Delivery at the Corporate Centers , for all the Lines of Businesses and Corporate Functions across the firm.
Service DeliveryStrategic LeadershipBusiness TransformationOffshoring and global deliveryNew Business DevelopmentTechnical Management+44

Hsbc global resourcing - service delivery

Managing Director and Head of GSC Operations - India

Feb 2007Oct 2011 · 4 yrs 8 mos

  • Responsible for the GSCs in India providing services across the globe through the LOBs and supporting the Centers of Excellence as a Key Change Agent for Business Transformation thereby leading to efficiency , economies and process standardization. Was instrumental in creating and managing a robust service delivery construct in a global delivery model. It entailed creation of a long standing business capability involving high end process delivery with string control and governance framework.
Service DeliveryBusiness TransformationGlobal Service DeliveryEfficiencyProcess StandardizationGovernance Framework

Nipuna services limited

Chief Operating Officer

Oct 2005Jan 2007 · 1 yr 3 mos

  • Turn around of the company to Cash Profit situation and also buy back of stake from the venture capital investors. Running the operations and service delivery world effectively and efficiently.
Operations ManagementService DeliveryFinancial Management

Accenture services

Delivery Lead - Customer Contact Services Vertical

Jan 2002Jan 2005 · 3 yrs

  • Established the Contact Center Services Vertical including the delivery construct and the Hybrid model.
Customer Contact ServicesDelivery ConstructHybrid ModelDelivery Management

Exl services

Delivery Leader - High End Services Vertical

Jan 2001Jan 2003 · 2 yrs

  • VP - High end services vertical and VP for Transition of processes.
High End ServicesProcess TransitionTransition Management

Wipro spectramind

Service Delivery Leader (SDL)

Jan 2000Jan 2001 · 1 yr

  • Service Delivery for the Tech Support Vertical and Quality measurement and control.
Service DeliveryQuality MeasurementTech SupportQuality Management

Archer group of companies

Managing Director and Director Business Development

Jan 1995Jan 1999 · 4 yrs · New Delhi

  • Group with interests in Hotels , Housing Finance and Real Estate
Business DevelopmentReal EstateFinance

Itc limited group

Group Controller TH

Jan 1989Jan 1995 · 6 yrs · Kolkatta , Delhi , Various (Audits) Factories

  • Started with Internal Audit , moving on to Credit Management , Financial Control , Corporate Planning and Controllership. Last assignment was as the Group Financial Controller of the TH Group.
Internal AuditFinancial ControlCorporate Planning

Education

Institute of Management Technology, Ghaziabad

PGDBM — Finance and Marketing

Jan 1987Jan 1989

Shri Ram College of Commerce (SRCC)

B.Com(H) — Commerce

Jan 1984Jan 1987

Sardar Patel Vidyalaya , Lodhi Estate , New Delhi

AISSCE — Commerce

Jan 1976Jan 1984

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