Arrad Fajri

CEO

Jakarta, Jakarta, Indonesia10 yrs 9 mos experience

Key Highlights

  • Over 10 years of experience in digital product leadership.
  • Proven track record in driving digital transformation.
  • Expert in aligning product strategy with business goals.
Stackforce AI infers this person is a Digital Product Leader with expertise in E-Commerce and Operations Management.

Contact

Skills

Core Skills

Product ManagementBusiness StrategyE-commerceCustomer ExperienceLeadership

Other Skills

Operations ManagementDigital StrategySupply Chain ManagementTeam LeadershipWarehouse Management SystemsPersonal DevelopmentProject ManagementCustomer ServiceProduct DesignConsumer ProductsProduct PlanningMarketingWeb DevelopmentTeachingPublic Speaking

About

Digital Product Leader with over 10 years of experience building and scaling products across media, marketplace, logistics, and aquaculture. Proven track record in leading cross-functional teams, driving digital transformation, and delivering measurable business impact in startup, scale-up, and corporate environments. Former VP of Product – Commerce & Enterprise at eFishery, with previous leadership roles at Tokopedia, Lion Parcel, Bukalapak, Tencent, and detikcom. Now working as a freelance Digital Product Advisor, I help founders and executives shape product strategy, improve user experience, streamline operations, and validate product–market fit, enabling both traditional businesses and early-stage startups to grow sustainably.

Experience

Stealth startup

Digital Product Advisor

Feb 2025Present · 1 yr 2 mos · Jakarta, Indonesia · Hybrid

  • Provide strategic guidance to Founders and Executive Teams (Head, VP, C-Level) on building and scaling digital products — both for traditional companies undergoing digital transformation and early-stage startups.
  • Focus areas include Digital Product Strategy, User Experience, Operational Efficiency, and Validating Product-Market Fit to Drive Sustainable Growth.
Product ManagementBusiness StrategyCustomer ExperienceOperations ManagementDigital Strategy

Efishery

VP of Product - Commerce & Enterprise

Dec 2022Feb 2025 · 2 yrs 2 mos · Bandung, West Java, Indonesia · Hybrid

  • Joined eFishery as Head of Product – Shrimp Value Chain, expanded scope to Head of Product – Operations, and later promoted to VP of Product – Commerce & Enterprise.
  • Led the entire Product organization (excluding Financing & AIoT), overseeing end-to-end strategy, development, and execution across Transactions, Operations, Growth, Finance, and Fraud Prevention. Spearheaded digital transformation initiatives and adoption of internal tools for both employees and end-users (Buyers & Farmers). Partnered with almost every department to align product roadmaps with business goals, driving operational efficiency and delivering a unified customer experience.
Product ManagementSupply Chain ManagementE-CommerceCustomer ExperienceTeam Leadership

Tokopedia

Head of Product - Fulfillment

Sep 2021Nov 2022 · 1 yr 2 mos · Jakarta, Indonesia · On-site

  • Brought on board to lead the product vision and roadmap for Tokopedia’s fulfillment services. Oversaw Seller, Buyer, and Warehouse Partner experiences to deliver a seamless, worry-free journey for all users. Reported directly to the VP of Fulfillment & Logistics, driving initiatives in operational efficiency, cost optimization, and service innovation. Collaborated with multiple business units to rebrand and scale the service, ensuring stronger market positioning and adoption.
Customer ExperienceBusiness StrategyWarehouse Management SystemsProduct ManagementLeadershipPersonal Development+1

Lion parcel

Head of Product

Oct 2019Sep 2021 · 1 yr 11 mos · Greater Jakarta Area, Indonesia · Hybrid

  • Joined Lion Parcel to build the Product, Design, and Business Roadmap functions from the ground up. Led the company’s digital transformation by redesigning platforms, launching new customer and driver experiences, and implementing a design system for consistency. Built a high-performing product culture, recruited top talent, and worked closely with Engineering to deliver faster, more reliable logistics solutions. Reported digital performance directly to the CEO, making product a key driver of business decisions.
Customer ExperienceCustomer ServiceLeadershipPersonal Development

Bukalapak

Product Manager - Paid Promotion

May 2018Oct 2019 · 1 yr 5 mos · Greater Jakarta Area, Indonesia · Hybrid

  • Brought in to manage revenue-driving seller promotion tools within the Revenue Tribe. Led a cross-functional squad of Engineers, Data Analysts, and Designers, working closely with Marketing to optimize monetization and conversion. Reported directly to the CFO and COO, ensuring alignment between product strategy and company revenue goals.
Customer Experience

Tencent

Product Manager

Feb 2017Apr 2018 · 1 yr 2 mos · Greater Jakarta Area, Indonesia · Hybrid

  • Managed product strategy and localization for WeChat, JOOX, and VOOV in Indonesia. Coordinated with regional teams in Hong Kong and Shenzhen to deliver market-specific features and growth initiatives. Balanced global strategy with local market needs, successfully launching new experiences and monetization capabilities for millions of Indonesian users.
Customer Experience

Detikcom

Product Manager

Feb 2014Jan 2017 · 2 yrs 11 mos · Greater Jakarta Area, Indonesia

  • Oversaw multiple verticals including detikTV, detikFinance, detikSport, and detikRamadan. Led cross-functional projects to grow engagement and revenue, from large-scale sports event microsites to branded digital campaigns. Worked closely with engineering, content, and sales to enhance user experience and develop new growth channels, directly contributing to detikcom’s market leadership in online news and entertainment.
Customer Experience

The goods dept

Sales Associate

Apr 2012Dec 2013 · 1 yr 8 mos · Greater Jakarta Area, Indonesia · On-site

  • Worked as part of the retail operations team, delivering high-quality customer service and maintaining in-store visual merchandising standards. Assisted customers in product selection, managed point-of-sale transactions, and ensured smooth day-to-day store operations. Collaborated closely with the store team to create a welcoming shopping experience and support sales targets.
Customer Experience

Education

BINUS University

Bachelor of Computer Science — Information Technology

Jan 2008Jan 2012

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