Olivier F.

CEO

Lyon, Auvergne-Rhône-Alpes, France9 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led digital transformation initiatives in global organizations.
Expert in user experience and product management.
Proven track record in driving performance monitoring.

Stackforce AI infers this person is a SaaS and Healthcare expert with strong leadership in product management and customer service.

Contact

Skills

Core Skills

Product ManagementUser ExperienceGrowth StrategyData ManagementBusiness IntelligenceCustomer Service ManagementPerformance MonitoringService ManagementBusiness Process OptimizationConsultingChange ManagementOperations ManagementProject ManagementBusiness StrategyClinical Research

Other Skills

AutorisationAuthentificationAuthentification à facteurs multiplesDesignAnalytiqueNégociationGestion d’équipeSatisfaction clientLeadershipSQLLeadership d’équipeCommodity marketIA générativeBenchmarkingAnalyse des risques

About

Director of Customer Service Solutions and Performance Monitoring in a Global IVD Company, bioMérieux, I am passionate about digital transformation and how technologies can contribute to improve company's performance. I love exploring new horizons, at the cross roads of multiple domains, to cross fertilize them. Hard worker and strong team player, i like to put strengths together to achieve challenging projects.

Experience

Kpler

2 roles

Director of Product – Application Platform

Promoted

Mar 2026 – Present · 0 mo · Lyon, Auvergne-Rhône-Alpes, France

Lead the Application Platform at Kpler, a cross-functional product domain at the heart of our users' experience and the foundation that enables Kpler's growth and scalability.
My scope spans four key pillars:
🔐 Auth & Security – Driving end-to-end user management, authentication & authorization, and cybersecurity, including the rollout of a new packaging and access model, all while maintaining the highest standards of quality and reliability.
📱 Mobile – Owning two flagship apps: MarineTraffic (9M+ annual users, the market reference for maritime intelligence) and the Kpler Commodity App, bringing powerful analytics and market insights directly into our customers' hands.
🌐 Web Experience – Building a robust, scalable platform that unifies the user experience across Kpler's product suite, raising the bar for consistency and quality at every touchpoint.
🔔 Notifications – Delivering a full suite of notification services — in-app, web, and webhooks — so our customers always stay one step ahead of the market.
Beyond my direct teams, I also act as an internal advisor on user analytics, supporting both business and tech stakeholders in making data-informed product decisions.

AutorisationAuthentificationAuthentification à facteurs multiplesDesignAnalytiqueNégociation+3

Lead Product Manager Growth & Internal Automation

Jun 2022 – Present · 3 yrs 9 mos · Lyon, Auvergne-Rhône-Alpes, France

As a Lead Product Manager, I am leading multiple dynamic teams, focusing on defining priorities and conducting thorough scoping and analysis to fuel Kpler's rapid growth trajectory.
Crew Growth and Application Access: To support Kpler rapid growth and industrialize our commercial processes , I successfully directed a project to revamp our user management application, developing an in-house solution tailored to our new commercial offerings. We also enhance support and optimize business technology applications critical to sales and customer service operations, such as mailing and customer support, ensuring seamless end-to-end customer data consistency.
Crew Reporting : Spearheaded the establishment of a comprehensive reporting framework, encompassing data ingestion, pipeline creation, and data warehousing in Snowflake, complemented by visualization through Looker.
This involved the development of robust, scalable metrics that have significantly impacted business operations, ranging from daily management to strategic decision-making.
Crew Business System : We are managing back office systems (Salesforce, Netsuite, Zuora ...) and their integration to run our self service check out and assisted sales processes smoothly and efficiently. I also supervised the integration of these systems between MarineTraffic and Kpler to ensure a successful acquisition.
Aside of these primary missions I also pilote some key projects for the company like enhancing the product launch processes, migrating some application (like Zendesk to Intercom), devlopping some AI tools for customer due diligence questionnaire or to improve our customer data quality.

Satisfaction clientLeadershipSQLLeadership d’équipeCommodity marketIA générative+16

Biomérieux

2 roles

Service Solutions & Performance Monitoring Director- Global Customer Service

Promoted

Nov 2020 – Jun 2022 · 1 yr 7 mos

Manage a blended team (about 10 people, internal and partner companies) of Senior Project Leaders and Managers to pilot solutions management, digital transformation and performance monitoring for the Global Service Community of bioMérieux (1 600+ collaborators across more than 40 subsidiaries)
Drive the Customer Service digital strategy from defining the high level roadmap with organisation executives to the field execution through a senior leadership and transversal governance
Ensure Performance Monitoring, defining the performance strategy, providing dashboards and reports leading to field efficiency, profitability, process harmonization and reliability
Animate the global network of 250+ Key Users to ensure good usage, business oriented support and be a trusted enabler for field teams

Satisfaction clientLeadership d’équipeGestion de projetService clientBenchmarkingGestion de l’expérience client+13

Service Business Model Manager - Global Customer Service

Sep 2017 – Nov 2020 · 3 yrs 2 mos

In Charge of the definition in collaboration with key stakeholders and business process owners of the bioMérieux “Service Global Guiding Principles”, gathering for the first time and actionable Service Business Model and main guidelines supporting our Service strategy.
Aligning 10+ VP and senior directors to drive business performance and process harmonization across 40+ subsidiaries. Ensuring communication and global enforcement.
Lead Service CRM (Salesforce.com) domain in collaboration with departments sharing the solution (e.g. Sales & Marketing) and IS teams.
Be the voice of 1 600 Service community members using daily the CRM to maximize their field efficiency, ensuring high quality standards in a regulated industry and drive innovation.
Lead Service harmonization projects, in particular Contract Management Harmonization from their business definition to the very operational implementation in SAP.
Transforming service contract management within 3 years, migrating 50 000 contracts in 35 subsidiaries for more than 95 million euros.
Lead and animate the Service business community through internal communication channel (e.g. Yammer, newsletter, webinar etc.) to create a sense of ownership and emulate cross collaboration within the community and with corporate teams.

Satisfaction clientLeadership d’équipeGestion de projetService clientBenchmarkingGestion de l’expérience client+11

Cognizant

Senior Consultant Strategy Operations

Feb 2016 – Aug 2017 · 1 yr 6 mos · Greater Lyon Area

Strategy & Change Management Business Consulting for the biomedical industry
Review and re-design of the Complaint Handling Processes to streamline operations and improve quality
compliance
Support to a Salesforce CRM Solution roll out across multiples subsidiaries. Scoping and recommandation to address and better serve the Chinese market structured through local distributors.
Management and industrialization of the the solution roll out and change management in 10+ subsidiaries (Europe, Asia and Americas)
Development of Cognizant Business Consulting activities, in particular by enriching their offer in "Design Thinking" and building a new approach based on "Lean & Digital". White paper publication, workshop organization and internal training

Satisfaction clientLeadership d’équipeGestion de projetService clientBenchmarkingAnalyse des risques+10

Career break

Personal goal pursuit

Sep 2014 – Jul 2015 · 10 mos · Atlántico, Colombia

Sailing around the Atlantic ocean for one year, the 2 of us with my wife

Eurofins

Site Production Director

May 2013 – Aug 2014 · 1 yr 3 mos · Greater Paris Metropolitan Region

In my position I led 2 main missions combining operational team management in a highly technical and competitive market and a large project to launch a new laboratory from greenfield.
Operations & Production Director at Eurofins - Asbestos testing laboratory – Paris
Managing a team of 30 technicians, responsibility for recruitment and the first HR level Improving productivity (lean manufacturing, 50% increase of productivity within 9 months)
Ensuring quality compliance and the COFRAC laboratory accreditation (solving quality gaps, setting processes, managing audits)
Customer follow-up on technical and operational issues
Project leader for the launch of a new laboratory in Bordeaux
Managing the real estate and the equipment to set-up a new laboratory: budget of 1.5 million €
Creating the legal structure, preparing the first accreditation audit and launching operations (including 4 recruitments within 6 months)

Satisfaction clientLeadership d’équipeGestion de projetAnalyse des risquesMicrosoft ExcelCompétences analytiques+5

Mckinsey & company

Business Consultant

Jun 2012 – May 2013 · 11 mos · Geneva, Geneva, Switzerland

Joining the most recognized Business Strategy Consulting firm, i collaborated mainly in 2 projects in the Health Care industry, and most of all learned foundations of business management.
Defining a new organizational model for a leading pharmaceutical company after restructuring
Setting-up a strategy to quickly develop subsidiary company in Latin America and conquer a growing market in the pharmaceutical industry

Gestion de projetBenchmarkingAnalyse des risquesMicrosoft ExcelExpérience utilisateur (UX)Compétences analytiques+6

Endosense

Field Clinical Engineer

Sep 2010 – Jun 2012 · 1 yr 9 mos · Geneva, Geneva, Switzerland

Starting as part of my EPFL Master Thesis and continuing as a member of the Clinical department of the startup Endosense. I contributed to the success of this company producing catheter to treat atrial fibrillation , that has been bought by St Jude Medical for 300 Million Euros in August 2013.
My main activities and achievement were:
Managing clinical studies on the field in Europe and United States of America (including for the FDA) -more than 50 operations followed up on the field.
Clinical and preclinical research (in Europe and United States of America), including animal (dogs) testing and computer model to develop and improve the device features: 1 patent published
Management of projects including clinical, marketing and R&D (defining and testing new device design)
Preparing international congresses, writing articles: 3 publications and many abstracts and posters.
Master Thesis on clinical and preclinical studies on cardiac arrhythmia treatment by radio-frequency

Gestion de projetMicrosoft ExcelRédaction de rapportClinical ResearchProject Management