NIKHIL KURAI

Operations Associate

Haldwani, Uttarakhand, India3 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Results-driven B.Com graduate with customer service expertise.
  • Hands-on experience in process management and communication.
  • Currently building a career in finance and business operations.
Stackforce AI infers this person is a Customer Service Specialist in the BPO sector.

Contact

LinkedIn

Skills

Core Skills

Customer Service

Other Skills

TeamworkCRMB2B CommerceFootballAnalytical SkillsComputer LiteracyFinanceHindiData EntryCustomer SatisfactionClient RelationsCustomer Relationship Management (CRM)HobbiesMicrosoft OfficeProblem Solving

About

I’m a results-driven B.Com graduate currently working with Cogent E-Services in the BPO sector, where I’ve gained hands-on experience in customer service, communication, and process management. Customer Experience Specialist | B.Com Graduate | Building a Career in Finance & Business Operations | Currently at Cogent E-Services

Experience

Cogent e services

2 roles

Customer Service Associate

Feb 2025 – Present · 1 yr 1 mo

Teamwork

Customer Service Specialist

Feb 2025 – Present · 1 yr 1 mo

  • Handled customer queries and provided quick resolutions.
  • Used CRM tools to track and manage customer interactions.
  • Collaborated with the team to improve service quality.
  • Educated customers about product features and support.
Customer ServiceCRMTeamwork

Tushar distributors

Inventory Specialist

Oct 2022 – Present · 3 yrs 5 mos · Haldwani, Uttarakhand, India

Education

Kumaun University, Nainital

Bachelor of Commerce - BCom — Accounting

Jan 2018 – Jan 2022

Cynthia Senior Secondary School

Intermediate (12th)

Motiram Baburam Government Post Graduate College, Haldwani

Bachelor of Commerce — Accounting and Finance

cyntia legas

High School Diploma

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NIKHIL KURAI - Operations Associate | Stackforce