May 2024 – Jan 2025 · 8 mos · Remote

Mar 2023 – May 2024 · 1 yr 2 mos · Remote

May 2022 – Nov 2022 · 6 mos

Nov 2020 – Nov 2021 · 1 yr

• 1. Managed client portfolio of 50+ accounts, representing over $4.6M in ARR, resulting in a 35% increase in customer retention
• 2. Onboarded 28 customers and achieved an average time-to-value of 35 days
• 3. Designed and hosted 60 training sessions for customers (individuals and teams), receiving above-average customer satisfaction scores
• 4. Developed and executed account plans in collaboration with Sales, closing $350K in expansion revenue
• 5. Fostered trusted advisor relationships with various stakeholders within accounts to mitigate churn; decreased churn from 6% to 3%, while driving product adoption

Aug 2018 – Aug 2020 · 2 yrs · Chennai Area, India

• 1. Provided a mix of traditional customer success service, developer support, and solutions engineering; Leveraged synergy between these three tasks very efficiently.
• 2. Collaborated with upper management to implement continuous improvements and exceed team goals.
• 3. Built a library of models and reusable knowledge-based assets to produce consistent and streamlined business intelligence results.
• 4. Took ownership of customer issues and followed problems through to resolution.

Jun 2017 – Jul 2017 · 1 mo · cairo,egypt

• International Internship in Egypt
• VILLA 307|AIESEC|45 days
• · As an intern I built a website and business infrastructure to develop the positioning of the company in the market.
• · Analyzing business records and developing charts, graphs, and tables to present company's performance.
• · Also implemented my interests on web analytics and conversion rate optimization for the benefit of the company and for my skill.
• · During my internship in Egypt,I developed a global mindset and international networks ,made global connections and also my increased adaptability to step out of my comfort zone.