Mar 2010 – Apr 2013 · 3 yrs 1 mo · Bangalore

• Provide leadership and guidance to establish and strengthen program management structure.
• To identify, secure and manage all resources and support (human, physical, financial) required in
• achieving the project objective and deliverables.
• To develop and complete all interim and final deliverables and any other necessary tasks in a manner and time that will achieve the project objective.
• Develop and implement an effective project communications plan, including planning, monitoring and adapting to address any communications needs throughout the project.
• Develop business cases with supporting analysis and recommendations for project and customer requirements.
• Change and Risk Management.
• Ensuring process, quality and policy compliance for all deliverables.
• Disaster Recovery and Planning.
• Propose and monitor real-time project management metrics to assess and augment present efficiency levels.
• Administer training and development services to resources towards quality aspects of the entire portfolio and thereby increasing efficiency levels on the overall engagement.
• Perform Causal Analysis on data gathered from various data points to assess feasibility of further process enhancements within the engagement.

Sep 2008 – Mar 2010 · 1 yr 6 mos · Bangalore

• Operational and Technical Support Management.
• Provide consultation to customers for solution implementation on the webMethods platform.
• Monitoring of infrastructure hardware and applications for critical business functionality
• Setup structures and process to transition and support Application Support Services.
• Examine the requirements and to establish development capabilities to support future enhancements, additional functionality modules
• Consulting for patch application, hardware & software upgrades.
• Root cause analysis for all webMethods issues on the production environment.
• Examine the requirements and to establish development capabilities to support future
• Process finalization for relevant service delivery and support processes.
• Process and Capability consultation for Application Support Services.
• Provide leadership and guidance to strengthen the current program management structure as well as support the work streams.
• Additionally responsibilities included coordinating team effort and finalizing documentation of all the interfaces designed by other team members.

Dec 2007 – Sep 2008 · 9 mos · Hyderabad

Mar 2007 – Nov 2007 · 8 mos · Bangalore

Jan 2005 – Jan 2007 · 2 yrs · Bangalore