Zac Auger

CEO

San Francisco, California, United States22 yrs 7 mos experience
Highly StableAI Enabled

Key Highlights

  • Led Square's customer-facing teams to 10X revenue growth.
  • Invested in multiple startups, focusing on early GTM strategies.
  • Currently scaling Postman as a central platform for AI development.
Stackforce AI infers this person is a SaaS and Fintech executive with extensive experience in scaling customer success and sales operations.

Contact

Skills

Core Skills

SalesCustomer SuccessAngel InvestingAccount Management

Other Skills

PartnershipsRevenue OperationsGTM StrategyProduct/Market FitCustomer SupportGlobalizationLifecycle MarketingCustomer OnboardingC-LevelBoard of DirectorsArtificial Intelligence (AI)SaaSStart-upsBusiness DevelopmentLead Generation

About

I’ve had the privilege of spending the past two decades in the SF tech community, helping build and scale category-defining companies through the emergence of Cloud, SaaS, the App Economy and AI. I’ve built and operated high-performing global revenue teams, applying a data-driven approach to customer engagement. My strategy includes connecting with the right customer at the right time, listening closely, and maintaining a tight feedback loop between customers and product. I spent over 8 years at Square in senior leadership roles across Sales, Account Management, Support, Lifecycle Marketing, and Data Science, including leading Square’s Generative AI task force. I eventually led all of Square’s customer-facing teams, managing a global organization of more than 2,000 employees and reporting directly to Jack. During this time, Square’s business unit scaled 10X to more than $7B in annual revenue. I joined Square with my team from Framed Data, a YC company focused on user behavior prediction using Deep Learning, where I led Sales and Customer Success, and was an early investor. Prior to that, I was the first sales hire at Quid, an early Big Data company backed by Founders Fund, where I helped build the GTM motion and land many of the company’s first major enterprise customers. Currently, I’m CRO at Postman, leading Sales, Customer Success, Partnerships, and GTM Strategy and Operations. Our focus is scaling Postman into the platform that sits at the center of modern software and AI development. APIs connect models, data, and services, making them foundational to how companies build and run AI. We’re seeing strong demand and are investing heavily to expand our reach and execution globally. I’ve also spent the past decade investing in tech startups through my personal seed fund, Upforth. I enjoy working closely with founders on early GTM strategy, hiring, and reaching initial product-market fit and traction. I typically invest at seed stage and have been the first check in multiple times. --- Experience: Customer Growth and Retention, Lifecycle Marketing, Customer Success, Enterprise Sales, SMB Sales, SaaS Sales, AI and Machine Learning, GTM Data-science, Sales Operations, Sales Management, Executive Management, Global Expansion, Globalization and Localization, Pricing and Packaging, Payments Technology, Fintech, POS Sales, API and SDK Sales, Dev Tool Sales, Business Development, Angel Investing and Seed Investing.

Experience

Postman

Chief Revenue Officer (CRO)

Feb 2025Present · 1 yr 1 mo · San Francisco Bay Area · On-site

  • Leading PLG and global customer-facing teams, including Sales, CS, Product Support, Partnerships and Revenue Operations.
SalesCustomer SuccessPartnershipsRevenue Operations

Square

5 roles

Head of Growth

Promoted

Sep 2023Oct 2024 · 1 yr 1 mo · San Francisco Bay Area · On-site

  • Leading a global organization of 2,000 amazing Sales, Account Management and Customer Support professionals. Reporting to the CEO of Block.
SalesAccount ManagementCustomer Support

Head of Sales

Promoted

Mar 2022Sep 2023 · 1 yr 6 mos · San Francisco Bay Area · On-site

  • Leading global Sales, Account Management, Seller Experience and Globalization.
SalesAccount ManagementGlobalization

Head of Account Management, Seller Experience and Globalization

Sep 2021Mar 2022 · 6 mos · San Francisco Bay Area · On-site

  • Leading a multidisciplinary organization consisting of Account Management, Public Web, Lifecycle Marketing, Customer Onboarding, CRM and Customer Data Platform, Data Science, and Localization and Translation Services.
Account ManagementLifecycle MarketingCustomer Onboarding

Head of Account Management

Promoted

Sep 2017Sep 2021 · 4 yrs · San Francisco Bay Area · On-site

  • Global leader for the Account Management program. Reporting to the CEO of Square.
Account Management

Strategic Account Management Lead

May 2016Sep 2017 · 1 yr 4 mos · San Francisco Bay Area · On-site

  • Joined Square with team from Framed Data. Leader of strategic Account Management, focused on upsell and retention of top accounts.
Account Management

Framed data (acquired by square)

2 roles

Head of Sales and Customer Success

Promoted

Apr 2015Mar 2016 · 11 mos · San Francisco Bay Area

  • Led commercial efforts, including sales, onboarding and customer support. Framed was acquired by Square in March 2016.
SalesCustomer Support

Investor and Advisor

Feb 2014Mar 2016 · 2 yrs 1 mo · San Francisco Bay Area

  • https://www.framed.io

Upforth

Angel Investor

Mar 2015Present · 11 yrs · San Francisco Bay Area

  • Bay Area seed-stage angel fund. Working with founders to get to product/market fit and first $1M in revenue.
Angel InvestingGTM StrategyProduct/Market Fit

Quid

Sales Director

Jun 2010Mar 2015 · 4 yrs 9 mos · San Francisco Bay Area

  • First sales hire and founding employee.

Redprairie corporation

SmartTurn

Apr 2010Jun 2010 · 2 mos · San Francisco Bay Area

  • Red Prairie acquired SmartTurn in April 2010. SmartTurn is now Red Prairie On-Demand WMS.

Smartturn

Sales Director

May 2008Jun 2010 · 2 yrs 1 mo · San Francisco Bay Area

Successfactors

Corporate Account Manager

Jan 2007Jan 2008 · 1 yr · San Francisco Bay Area

The performance institute

Associate Director

Sep 2005Nov 2007 · 2 yrs 2 mos · Washington D.C. Metro Area

Minnesota attorney general

Clerk

May 2005Sep 2005 · 4 mos · Greater Minneapolis-St. Paul Area

Anthony, ostlund, and bear, p.a.

Clerk

Sep 2002Sep 2004 · 2 yrs · Greater Minneapolis-St. Paul Area

Education

Mitchell Hamline School of Law

Legal Studies — General

Jan 2004Jan 2005

Hamline University

B.A.

Jan 2001Jan 2005

Eden Prairie Senior High School

Jan 1997Jan 2001

Stackforce found 100+ more professionals with Sales & Customer Success

Explore similar profiles based on matching skills and experience