Aug 2025 – Feb 2026 · 6 mos · luck.now · Remote

Feb 2024 – Feb 2026 · 2 yrs · Lucknow, Uttar Pradesh, India · Hybrid

• Key Responsibilities
• Strategic Planning & Business Growth
• Develop and implement business strategies to drive revenue and market expansion.
• Identify and explore new real estate opportunities, including residential, commercial, and mixed-use projects.
• Build partnerships with investors, developers, and other stakeholders to enhance business growth.
• Project Management & Execution
• Oversee the planning, execution, and completion of real estate projects within budget and timelines.
• Ensure compliance with legal, regulatory, and environmental requirements.
• Work closely with architects, engineers, and contractors to optimize project efficiency.
• Sales & Marketing
• Lead the sales and marketing team to achieve business targets.
• Develop innovative marketing strategies to attract buyers and investors.
• Conduct market research and competitor analysis to stay ahead in the industry.
• Operations & Team Management
• Manage and mentor a team of professionals across various departments.
• Establish efficient processes for day-to-day operations, ensuring smooth workflow.
• Set performance targets and ensure the achievement of business goals.
• Financial & Legal Compliance
• Monitor financial performance and ensure cost-effective operations.
• Ensure compliance with legal regulations, contracts, and property laws.
• Manage budgeting, cost control, and financial planning for real estate projects.

Apr 2020 – Feb 2024 · 3 yrs 10 mos · Lucknow, Uttar Pradesh, India · On-site

• My current Process Madhyanchal Vidyut
• Vitran Nigam Ltd.- Burlington, Lucknow (1912 Customer Care).
• Process - Covid-19 Apada Prabandan Helpline– Collectorate Lucknow &
• (ICCC) Integrated Control and Command and Control Center-Smart City Lucknow
• (Covid-19 Process) and PMJKY-Krishi Bhawan, Lucknow, and Madhyanchal Vidyut
• Vitran Nigam Ltd.- Burlington, Lucknow (1912 Customer Care)

Jan 2019 – Present · 7 yrs 2 mos · Lucknow · On-site

• Wholesale Building Materials, Pest Control, Real Estate, Jan Seva Kendra

Jan 2019 – Present · 7 yrs 2 mos · Lucknow, Uttar Pradesh, India · Hybrid

Oct 2017 – Apr 2020 · 2 yrs 6 mos · Lucknow, Uttar Pradesh, India · Hybrid

• Pest Control Services
• Contact homeowners in your assigned area to generate sales. Reach out to potential clients by knocking on doors, sending emails, and making calls. Adequately explain and demonstrate the benefits and prices of our products and services. Upsell on other services. Estimate pest controls costs and prepare plan recommendations. Complete sales forms accurately for our technicians to complete service correctly.
• Contact customers after services are performed to ensure satisfaction.

Aug 2016 – Sep 2017 · 1 yr 1 mo · Lucknow, Uttar Pradesh, India · On-site

• Ecommerce Company -Ecommerce Process Monitor calls and provide regular coaching and mentoring to agents and track low performers in the team.
• Team Lead may be required to be a part of Client Calls – Agent Focus Group Discussions.
• The team Lead has to re-enforce and drive all product-related updates in the team and handle escalated calls
• Team Lead has to download and maintain CMS reports – related to team staffing, AHT – track aux adherence and ensure discipline is maintained in team.
• Ensure that all compliance related to policy and procedures are adhered to by agents on calls.
• Team Leads are responsible for staff retention.
• The team Lead has to conduct and manage appraisal discussions (PMS) with agents.
• Quality/AHT/Sales/CSAT Metrics – Ensure timely download of process updates/product guidelines.
• Manage Attrition and plan career mapping for agents.

Apr 2015 – Jul 2016 · 1 yr 3 mos · Lucknow, Uttar Pradesh, India · On-site

• Shree Radhey Distributor (Philips)
• Managing the day-to-day operations of the depot, warehouse. Recruiting and mentoring staff. Managing a customer base and developing plans to increase business. Maximizing growth and profitability. Ensuring that high levels of service are maintained. Holding team meetings. Liaising with key customers to make sure they’re satisfied with the depot’s performance
• Agreeing service contracts and dealing with suppliers. Managing stock levels. Monitoring health and safety in the depot. Analysing turnover and profitability. Meeting with area and regional managers to share best practice.

Feb 2014 – Mar 2015 · 1 yr 1 mo · Lucknow, Uttar Pradesh, India · On-site

• Clearly communicates job expectations to the data entry team, while monitoring, appraising, and reviewing their work. Enforces company policies and procedures as necessary. Input customer account information into databases within required time limits. Compile and verify the accuracy of data to prepare it for computer entry. Apply data techniques within the program and following all procedures. Generate data reports and perform backups in archives. Improves results by participating in and completing audits, identifying weaknesses, and implementing improved changes. Updates job information and knowledge through participation in continued education. Keeps all company information confidential.

Jul 2013 – Feb 2014 · 7 mos · Lucknow, Uttar Pradesh, India · On-site

• Voice process
• Take ownership of customer issues. Troubleshoot problems and drive resolutions. Escalate unresolved issues to relevant internal teams. Collect prompt and accurate customer feedback. Document knowledge as solution articles. Master the use of a help desk software.