Nov 2018 – Present · 7 yrs 6 mos

May 2014 – Nov 2018 · 4 yrs 6 mos

• As an EMEA Enterprise Sales manager, I lead a team of talented sales professionals.
• I direct their focus based on the newest market trends and set relevant goals / MBO’s.
• To steer them properly, I measure (sales) activity and follow up work results. I’m making sure I keep an eye on data/graphics to ensure they’re all heading in the right direction.
• I motivate my regional teams through incentives and encourage healthy competition via special actions and awards. I help my region team leaders in creating appropriate training opportunities in order to empower their team members and reveal champions. I resolve conflicts if they occur, I encourage team spirit and inspire confidence whenever I can.
• As a Sales manager I’m counselling and disciplining employees; but not only… I’m also planning, monitoring, and performing appraisals to guarantee the highest productivity and ensure my employee’s happiness.
• Recruiting, selecting, interviewing, training, orienting (new) employees are part of my job.
• Figure-wise, I frequently analyse budgets and sales performance of each team member.
• I try to find weaknesses in the system in order to improve processes, raise team efficiency, reduce process costs and limit redundancies.
• As a manager, I need to lead by example in order to inspire others. I sometimes have to handle complaints and speak with dissatisfied customers. The customer’ satisfaction is capital and any feedback can help us improve our customer services. So listen and learn from your (potential) errors
• On the other hand, I might also be brought to entertain high profile clients and take them out.
• Last but not least, next to the numerous tasks I have as Sales manager; I’m also working on personnel development and technical knowledge improvement. Therefore I’m attending educational workshops; review professional publications; establish personal networks and participate in professional societies.

Jan 2013 – May 2014 · 1 yr 4 mos

• As an Account Manager I handle a portfolio of accounts mainly based in Belgium and Luxembourg.
• In my daily activities, I have to find the right balance between hunting for new business and maintain a strong relationship with my existing customer base in order to retain and develop their certificate usage. I need to act as a consultant and provide the appropriate information/explanation to ensure a smooth provisioning of security services.
• I am responsible; within my assigned territory; to maintain and/or grow the company’s market share.
• It’s also my duty to ensure that good references are being attracted/maintained in each vertical.
• I’m the companies’ main representative (ambassador) in this specific region and should be seen as such. As a regional manager, I need to team up with my European colleagues to reach the EMEA target and as a result achieve the yearly company target.
• As an individual, I’m responsible for selling all of company’s security products – including, Server Certificates, SMIME Certificates, TimeStamp services and Document Signing Solutions and in some cases the Hardware that goes with them.
• In cooperation with the marketing team, I need to come up with new ideas and potential events were I think the company will be represented at its best.