Sandesh Goyal

CEO

India9 yrs 2 mos experience

Highly Stable

Key Highlights

Proven track record in leading high-performing teams.
Expertise in financial crime prevention and compliance.
Passionate about mentorship and talent development.

Stackforce AI infers this person is a Fintech Team Leader with a strong focus on compliance and customer service excellence.

Contact

Skills

Core Skills

FintechLeadershipTeam LeadershipOperations ManagementCustomer Service

Other Skills

BusinessData AnalyticsProblem SolvingExceeding Customer ExpectationsInterpersonal SkillsCustomer Experience AnalysisCustomer SatisfactionGlobal Customer ServiceCustomer SupportAnalytical SkillsCustomer ExperienceCustomer Service ManagementCommunicationMicrosoft ExcelOperational Excellence

About

As a dynamic Team Lead with a proven track record of guiding and inspiring high-performing teams, I bring 4.8 years of experience in customer service and Fincrime. My leadership style revolves around fostering a collaborative environment, empowering team members to excel, and delivering exceptional results. I've led successful projects that resulted in client appreciation and smooth business transitions. Passionate about mentorship and talent development, I thrive on cultivating a culture of growth and innovation. Let's connect to discuss how my leadership can contribute to your team's success.

Experience

Revolut

2 roles

Fincrime L1 Team Lead- Core

May 2024 – Present · 1 yr 10 mos · Remote

FinTechBusinessLeadership

Fincrime Team Leader

Dec 2023 – May 2024 · 5 mos · Remote

As a FinCrime Screening Team Lead, I spearhead the frontline defense against financial crimes, orchestrating a dynamic team to detect and thwart illicit activities. I architect and refine cutting-edge screening methodologies, harnessing innovative tools and data analysis to stay ahead of evolving threats. Collaborating seamlessly across departments, I fortify our compliance framework, navigating complex regulations with precision. Guiding and empowering my team, I cultivate a culture of vigilance and excellence, ensuring our organization remains resilient in safeguarding assets and preserving trust.

FinTechBusinessData AnalyticsLeadershipProblem Solving

Taskus

2 roles

Operations Team Leader- Screening

Promoted

Feb 2021 – Dec 2023 · 2 yrs 10 mos · Indore, Madhya Pradesh, India

As a Team Lead I used to lead, screen, and supervise a group of Team Mates to accomplish objectives that add to the development of the Organization. As a lead I used to persuade and rouse the team by establishing a climate that advances positive correspondence by empowering bonding within the team.
𝐖𝐡𝐚𝐭 𝐄𝐥𝐬𝐞 ?
♦ Created an inspiring team environment with an open communication culture
♦ Set clear team goals
♦ Delegate tasks and set deadlines
♦ Overseen day-to-day operation
♦ Monitored team performance and report on metrics
♦ Motivated team members
♦ Discovered training needs and provide coaching
♦ Listened to team members’ feedback and resolve any issues or conflicts
♦ Recognised high performance and rewarded accomplishments
♦ Encouraged creativity and risk-taking
♦ Suggested and organised team building activities

Team LeadershipBusinessOperations Management

Team mate

May 2020 – Feb 2021 · 9 mos · Indore, Madhya Pradesh, India

♦ Worked on cyclical schedules.
♦ Resolving customer problems for US/Australia based international customers on live chats, Emails and outbound and inbound calls.
♦ Used to solve problems with critical thinking while focusing on issue resolution and customer satisfaction.

BusinessExceeding Customer ExpectationsCustomer Service