Dec 2022 – Feb 2025 · 2 yrs 2 mos · Mumbai, Maharashtra, India

Oct 2021 – Dec 2022 · 1 yr 2 mos · New Delhi, Delhi, India

• Sales management: Responsible for achieving sales targets and ensuring that the store is meeting its revenue goals. Oversee the sales team and train them to effectively sell products and services to customers.
• Inventory management: Responsible for managing inventory levels, ensuring that the store has enough stock to meet customer demand while minimizing overstocking and stock shortages.
• Customer service: Ensures that customers have a positive experience while shopping at the store . Oversee customer service activities and train staff to provide excellent customer service.
• Staff management: Responsible for managing and motivating the store staff, assigning tasks, scheduling shifts, and handling performance issues.
• Store operations:Responsible for ensuring that the store is operating efficiently, overseeing store maintenance, safety, and security.
• Budget management: Responsible for managing the store's budget, including expenses such as salaries, rent, utilities, and marketing.
• Marketing: Responsible for promoting the store through marketing campaigns, events, and social media.

Dec 2019 – Oct 2021 · 1 yr 10 mos

• Managing Overall store operations. Responsible to manage four core functions of store i.e Inventory , People , Customers & Business .
• 1) Inventory- Inventory is the main pillar of a business and managing it becomes very crucial. Availability of Top selling SKUs throughout, a proper weeks cover , timely return of unsold stock to vendor .
• 2) People - Hiring , Training & Development of the team and ensuring to keep them motivated to give their best always . Working on teams products knowledge and soft skills to ensure best customer service .
• 3) Customers - Delivering exception delightful customer service , engaging them with best in class product range , display & loyalty plans . Working on customer feedbacks regarding store .
• 4) Business- Data analysis to understand performance of brands , introducing new brands at store . Availability of top selling inventory, best in class customer service .

Jan 2016 – Nov 2019 · 3 yrs 10 mos

• Managing and supervising department employees, including setting schedules and assigning tasks.
• Ensuring that all employees comply with company policies and standards, as well as with health and safety regulations.
• Maintaining inventory levels and ordering merchandise as needed.
• Monitoring merchandise displays and ensuring that they are attractive and organized.
• Interacting with customers and resolving any complaints or issues that may arise.
• Analyzing sales data and developing strategies to increase department sales.
• Managing financial transactions, including cash handling and balancing registers.
• Conducting regular meetings with staff members to review performance and provide feedback.
• Developing and implementing marketing strategies to promote department merchandise and attract new customers.

Sep 2013 – Sep 2015 · 2 yrs

• Hiring, training, and supervising staff members, including setting schedules and assigning tasks.
• Ensuring that all employees comply with company policies and standards, as well as with health and safety regulations.
• Managing inventory levels and ordering supplies as needed.
• Monitoring food quality and ensuring that all products meet company standards.
• Interacting with customers and resolving any complaints or issues that may arise.
• Maintaining cleanliness and organization of the restaurant, including the kitchen, dining area, and restrooms.
• Managing financial transactions, including cash handling and balancing registers.
• Conducting regular meetings with staff members to review performance and provide feedback.
• Developing and implementing marketing strategies to increase sales and attract new customers.