Nov 2022 – Nov 2023 · 1 yr · San Francisco, California, United States

• As Product Lead at Insider, I spearheaded the vision and execution of our paid membership program, aimed at transforming the retail landscape for small businesses by granting them exclusive benefits. The program's aimed to enhance retailer loyalty and increase share of wallet. My work focused on optimizing program value through innovative benefits, maintaining sustainable economics, and delivering a seamless customer experience.
• About Faire:
• Faire is an online wholesale marketplace built on the belief that the future is local. Faire lets retailers discover and try thousands of items risk-free and lets brands establish and grow their wholesale business by selling into a large, distributed network of local retailers.

Jan 2022 – Nov 2022 · 10 mos · San Francisco, California, United States

• As Product Lead of the Financial Products, I drove the development and launch of innovative credit solutions, enabling retailers to defer payment interest-free. The product enhanced retailer liquidity, strategically boosted Faire's GMV, and rewarded and retained the best retailers.
• I also spearheaded efforts to optimize efficiency and margin for all transactions by tackling financial challenges including defaults, returns, missing/damaged items, and chargebacks.

Jul 2021 – Nov 2021 · 4 mos · San Francisco Bay Area · On-site

• The Personalization team operates within the Customer Experience vertical, ensuring a seamless end-to-end journey for walmart.com customers. Aligned with the broader mission to save time and money, the team has three core goals: understanding customer profiles, predicting intent, and using the intent and profile to present a relevant assortment at the optimal touchpoint.
• In my role as a Senior Product Manager in the Personalization team, I closely collaborated with data scientists and engineers, leading initiatives to predict customer journey types, preferred fulfillment methods, and product preferences, utilizing ML-based supervised learning models.
• Furthermore, I took ownership of the 'My Items' page, which enhances customer convenience by predicting when they might run low on regularly purchased items and facilitating quick repurchases.

May 2020 – Jul 2021 · 1 yr 2 mos · San Francisco Bay Area · On-site

• As a Senior PM in Walmart's Fulfillment product team, a pivotal unit within the Customer Experiences vertical, I helped orchestrate seamless customer journeys on walmart.com. As part of a horizontal team collaborating with various verticalized product teams such as Home Page, Search, Checkout, etc., I led strategic end-to-end projects, ensuring a consistent, cohesive customer experience.
• In this collaborative role, I spearheaded projects of substantial complexity, pivotal to the company's core strategy, such as launching a curbside pickup experience during the pandemic, redesigning transaction and post-transaction experiences for store delivery & pickup during peak holiday periods, and developing a flexible fulfillment method selection experience.

Aug 2019 – May 2020 · 9 mos · San Francisco Bay Area · On-site

• As a Product Manager in Walmart's Fulfillment product team, I took ownership of the customer experience for online orders with in-store pickup (BOPIS). My role involved enhancing the pickup customer's journey by designing tailored experiences at various touchpoints.
• Notable contributions included a redesign of the cart interface to address specific needs of pickup customers often overlooked in the initial design catering to shipping customers. I also played a key role in ensuring high order fulfillment rates for pickup customers by identifying and resolving inventory and experience inconsistencies.

Jun 2018 – Aug 2018 · 2 mos · San Francisco Bay Area

Feb 2017 – May 2017 · 3 mos · Greater Kolkata Area

• Managed overhaul of a cricket fan loyalty program and achieved 4x growth in user base for India’s second largest sports franchise.
• Collaborated with design and engineering teams to redesign product user interface, develop gamification features, and execute campaigns while focused on user acquisition and engagement.

Apr 2015 – Feb 2017 · 1 yr 10 mos · Mumbai Metropolitan Region

• As an Analyst, I evaluated investments for a $700Mn India-focused venture capital fund, focused on early-stage tech startups.
• My responsibilities encompassed sourcing and conducting due diligence to inform investment decisions. With a focus on six sectors, including e-marketplaces, logistics, and B2B e-commerce deals, I contributed to shaping the fund's portfolio. Additionally, I actively assisted portfolio companies in developing effective go-to-market strategies, facilitating acquisitions, and formulating long-term operational plans.

Dec 2013 – Mar 2015 · 1 yr 3 mos · Bengaluru, Karnataka, India

• Strategized and implemented large-scale transformation and process reengieering for one of India's largest public-sector banks covereing a network of 5,000 branches and 120 operating hubs
• Led client teams to streamline loan sanction processes to reduce overall turnaround time
• Implemented process changes reduce new account activation time by 50%

Aug 2012 – Nov 2013 · 1 yr 3 mos · Noida, Uttar Pradesh, India

• Led India sub-teams in a 3-nation global team to identify profit growth opportunities emerging from big data analytics

May 2011 – Jun 2011 · 1 mo · Kakinada, Andhra Pradesh, India

May 2009 – Jun 2009 · 1 mo · Mumbai