Sreevalsan M

Associate Partner

Metro Manila, Philippines23 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 27 years of experience in operational excellence.
  • Expert in business transformation and strategy.
  • Proven leadership in cross-functional team collaborations.
Stackforce AI infers this person is a Business Transformation Leader in the Healthcare and Technology sectors.

Contact

LinkedIn

Skills

Core Skills

StrategyConsultingBusiness TransformationTeam ManagementAnalyticsBusiness ImpactBusiness Performance ManagementStrategic ConsultingSix SigmaBusiness Process ExcellenceBusiness Process ImprovementOperations ManagementCustomer Compliance

Other Skills

RecoveryTransformationsSolutioningProjectsFrameworksStrategic LeadershipManagement of SLADataRisk and ComplianceAssetsCap DevQABRGStakeholder CollaborationDrive Practices

About

27yrs Experience GECIS, DELL, ACCENTURE ROLES : Delivery, Offshoring, Operational Excellence, PEX leader, Strategy and Consulting INDUSTRY : Health, Insurance, Contact Centers - CARE/TECH/BO/FO, Social Media Clients COLLABORATIONS with : TFO - rpa/bot, IAI - genai/agentic/nlp, MIS - power-pI, tableau, plx, CROSS Functional teams - VSM, Ex Belt Projects, Leadership - Client / Site / Tower. FRAMEWORKS: HOSHIN planning, DMAIC, DFSS, DMADV, LEAN,-Six-sigma, Design Thinking VALUE OP ID: V.S.M, Customer Journey Map, Process Maturity Map, Entitlement Studies CLIFTON Strengths : individualization I analytical I focus I futuristic I relator I maximiser

Experience

Accenture

5 roles

Strategy and Consulting - Next Gen Customer Operations

Oct 2024 – Present · 1 yr 5 mos

  • Recovery
  • Transformations
  • Solutioning
  • Projects and Frameworks
RecoveryTransformationsSolutioningProjectsFrameworksStrategy+1

Leader Business Transformation Leader - Next Gen Customer Operations

Promoted

Oct 2021 – Oct 2024 · 3 yrs

  • Strategic Leadership: Enable Delivery to establish the tower and Business transformation framework and practices
  • Establish Support : Management of SLA, Analytics, Data, Risk and Compliance, Assets
  • Establish Framework : for Business Transformation, Cap Dev, QA, BRG
  • Team Management: Lead and mentor a team of professionals, fostering a culture of continuous improvement and innovation.
  • Stakeholder Collaboration: Delivery, A/c Lead, Client Transformation POCs
  • Drive Practices : LSS Projects and Trainings, FMEA, VSM, Hoshin,
  • Customer Relations: Collaborate with clients or internal stakeholders to drive SLA, KPI, BOIs
Strategic LeadershipManagement of SLAAnalyticsDataRisk and ComplianceAssets+8

Center Head Business Transformation Malaysia Delivery Center

Aug 2019 – Jul 2021 · 1 yr 11 mos

Leader Business Excellence and Transformation - Software and Platform

Sep 2017 – Aug 2019 · 1 yr 11 mos

Leader Business Excellence and Transformation - HealthCare Tower

Oct 2015 – Sep 2017 · 1 yr 11 mos

Dell computer corporation

4 roles

Sr Manager (Dell Global Analytics)

Promoted

Jun 2012 – Oct 2015 · 3 yrs 4 mos · Bangalore

  • Lead team providing (a) Design and Development of various Analytical Solutions, (b) Scorecards (c) Data Infra Solutions for : NPS (Consumer Space) I Product and Program Launch 2 Sustenance I People Performance Solutions I eSupport and Social Media in Contact Center Space.
  • Deliver Business Impact through Efficiency.
  • Enhance EC Experience
  • Explore and Partner Solutions to Run the Business and Change the Business.
Design and DevelopmentAnalytical SolutionsScorecardsData Infra SolutionsBusiness ImpactEfficiency+3

Sr Manager (Site Eng) DELL

Oct 2008 – Sep 2011 · 2 yrs 11 mos

  • Drive Key Business Changes
  • Strategic Consulting & Breakthrough Projects,
  • Business Performance Management Reviews
Drive Key Business ChangesStrategic ConsultingBreakthrough ProjectsBusiness Performance Management

Advisor (Six sigma / Business Process Excellance) - Global

May 2007 – Dec 2007 · 7 mos

  • Cross Site BPI Projects ( Ottawa, Passy, Austin)
  • Q.M.S Deployment in OSP.
  • Consultant to AIP (Annual Impact Projects)
  • Support Capability Building Initiatives for New Sites.
  • Deployment of Collaborative tools
  • Mentored / Lead
  • Mentored 4 Black Belt Project
  • Mentored 2 Executive Belt Projects
  • Recognition 2008
  • 1 World Quality Day Nomination,
  • 1 CE Chairman Award for 2008)
Cross Site BPI ProjectsQ.M.S DeploymentConsultant to AIPSupport Capability BuildingDeployment of Collaborative toolsMentored Black Belt Projects+3

Area Champion (Six Sigma Biz Excellance) Online Sales, Customer Care, Consumer Tech, IT Telecom

Oct 2004 – May 2007 · 2 yrs 7 mos

  • Mentoring BPI (Six Sigma) Projects.
  • Facilitate Hoshin Planning for Site EMEA Business
  • Driving Effective Governance via BQC for ongoing projects.
  • Lead LEAN deployment
  • Drive Six Sigma Awareness and Trainings
  • Mentored / Lead
  • Lead 1 Black Belt
  • Mentored 12 Green Belt 6 YB
  • Recognitions 2007
  • Area Champion of Year – Global
  • 2 Area Champion for the Qtr – DIS Hyd EMEA Business
  • India Representation to World Quality Day 2007 Austin.
Mentoring BPI ProjectsFacilitate Hoshin PlanningDriving Effective GovernanceLead LEAN deploymentDrive Six Sigma AwarenessTrainings+2

Ge capital

Manager Operations - GE Medical Systems, Commercial Equipment Finance, Europian Equipment Finance

Jan 2000 – Jan 2004 · 4 yrs

  • Responsible For
  • People / Growth
  • (Transition, Capability, Knowledge Retention, Trainings)
  • Revenue and Cost Goals
  • (Productivity, SU, Process Improvements)
  • Customer
  • (ECVOC, VOC)
  • Compliance
  • (SOW, SOP, BCP)
  • Headcount SPAN
  • (GE Medical System (28), EEF (30), CEF (40)
  • Development Self:
  • Certified TTK
  • (Transition Tool Kit - Handled Live and Remote Transitions)
  • Certified SixSigma GB
  • (Reduce SPAN in Global Parts Sourcing)
  • Interviewing Skills
  • (Certified Interviewer)
  • Leadership Programs
  • (Situational Leadership, Effective Customer Mgmt, Appraisals & OOO)
People GrowthRevenue and Cost GoalsCustomer ComplianceHeadcount SPANOperations Management

Education

Delhi University

BA (Economics)

Jan 1994 – Jan 1997

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