AKRAM REZA

Operations Associate

Bengaluru, Karnataka, India4 yrs 2 mos experience

Most Likely To Switch

Key Highlights

Achieved 30% reduction in transportation costs.
Recovered $150K in high-value equipment.
Improved on-time delivery by 25%.

Stackforce AI infers this person is a Logistics and Supply Chain Management specialist with SaaS expertise.

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Skills

Core Skills

Logistics ManagementSupply Chain ManagementCost ManagementCustomer Service

Other Skills

Supply chain coordinationEscalation handlingTMSSalesforce CRMTelematicsData monitoringCost ReductionRoute PlanningProcurement ManagementTransportation PlanningHigh-Value Asset TrackingVendor Relationship ManagementThird-Party Logistics (3PL)Vendor ManagementDigital Compliance

About

I am a Senior Logistics Specialist with nearly 4 years of experience specializing in SaaS application support and streamlining global supply chain operations through technology. I bridge the gap between logistical execution and technical infrastructure, leveraging expert proficiency in Transport Management Systems (TMS) and Salesforce CRM to resolve software-driven bottlenecks. My career is defined by a track record of optimizing complex transportation routes to drive down costs while ensuring 100% data accuracy and regulatory adherence. Currently, at Allyn International, I provide dedicated technical support for logistics and fleet management platforms while managing a fleet of 140 multimodal transport units. By leveraging Telematics and real-time data monitoring, I have achieved a 30% reduction in transportation costs, a 25% improvement in on-time delivery, and recovered $150K in critical high-value equipment. My previous experience at Trukker Technologies further solidified my ability to use platform analytics to redesign transport routes and improve digital supply chain workflows. I am a results-oriented professional dedicated to operational efficiency, stakeholder visibility, and digital innovation within the logistics sector.

Experience

4 yrs 2 mos

Total Experience

1 yr 4 mos

Average Tenure

2 yrs 11 mos

Current Experience

Allyn international

2 roles

Senior Logistics Specialist

Promoted

Nov 2024 – Present · 1 yr 5 mos · Bengaluru, Karnataka, India · Hybrid

o SaaS Application Support & Optimization: Provided 3 years of dedicated technical; support for ALA (Allyn Logistics Application) and FMS/TMS platforms, serving as the primary point of contact for system troubleshooting, bug reporting, and feature enhancement requests.
o Strategic Fleet Management: Managed a fleet of 140 multimodal transport units, leveraging Telematics and IVMS data to ensure safety compliance and reduce accident rates by 10%.
o Cost-Efficient Procurement: Implemented route optimization and automated RFQ processes via the SaaS platform to source ad-hoc trucking, resulting in a 30% reduction in total transportation costs.
o System-Driven Performance: Coordinated end-to-end transportation activities through the Control Tower, achieving a 25% improvement in On-Time Delivery (OTD) and On-Time Collection (OTC) through real-time data monitoring.
o Technical Compliance & Documentation: Maintained high data integrity within the TMS for permits, LSPO, and PODs, ensuring 100% regulatory adherence and seamless digital documentation audits.
o High-Value Asset Tracking: Spearheaded the movement of rig tools across Saudi Arabia; utilized GPS and tracking SaaS to provide stakeholder visibility and successfully recovered/prevented the loss of $150K in critical equipment.
o Database & Vendor Management: Acted as the technical liaison between third-party carriers and IT teams, ensuring vendor integration with the platform and maintaining clean, actionable databases.
o Platform Expertise: Expert-level proficiency in ALA (Allyn Logistics Application), IVMS/FMS, Telematics, and the Microsoft Office Suite for advanced data reporting.

Supply chain coordinationEscalation handlingTMSSalesforce CRMTelematicsData monitoring+2

Logistics Specialist

May 2023 – Present · 2 yrs 11 mos · Bengaluru, Karnataka, India · Hybrid

Trukker

Supply Management Associate

Sep 2022 – May 2023 · 8 mos · Bengaluru, Karnataka, India · On-site

o SaaS Platform Support: Provided front-line support for the Trukker platform, ensuring all shipping guidelines were followed for accurate and secure deliveries.
o System-Based Route Optimization: Used platform analytics to redesign transport routes, reducing costs by 20%.
o Workflow Improvement: Improved digital supply chain workflows within the app to increase on-time delivery rates by 22%.
o Vendor Management: Negotiated with vendors and managed their profiles within the system to ensure favorable pricing and contract compliance.
o Digital Compliance: Used the platform to verify shipping documents and customs data, ensuring 100% adherence to legal standards.
o Financial Tracking: Managed duty and tariff data entry within the system to ensure accurate payments and compliance.
o Data Integrity: Kept the platform’s shipment records (tracking numbers and delivery dates) updated in real-time for stakeholder visibility.

Third-Party Logistics (3PL)Vendor ManagementLogistics ManagementSupply Chain Management

Concentrix

Customer Service Advisor

Feb 2022 – Sep 2022 · 7 mos · Gurugram, Haryana, India · On-site

o Multi-Channel Support: Provided fast and accurate customer assistance through high-volume email, Call and chat platforms.
o KPI Management: Consistently met performance targets by resolving customer issues promptly and professionally.
o Issue Resolution: Documented all customer interactions and followed strict protocols for escalating complex technical problems.
o Customer Satisfaction: Maintained a high CSAT score of 4.7/5.0, ensuring service excellence and alignment with corporate quality standards.
o Quality Assurance: Followed established guidelines to ensure every customer interaction was secure and met company benchmarks.

Multi channel supportKPI managementCustomer Service