Sep 2024 – Aug 2025 · 11 mos · Houston, Texas, United States · Remote

Feb 2024 – Present · 2 yrs 1 mo · Houston, Texas, United States

• Passionate about fostering collaboration and knowledge-sharing within the Atlassian user community. As an Atlassian Community Group Leader, I organize and host engaging events, both in-person and virtual, connecting users of Jira, Confluence, Bitbucket, and other Atlassian products. I curate valuable content, facilitate discussions, and build relationships with community members, experts, and local businesses. Committed to community growth, I actively promote community initiatives, and advocate for the Atlassian brand. Join me in unlocking the full potential of Atlassian tools through meaningful connections and collaborative learning.

Dec 2022 – Sep 2024 · 1 yr 9 mos · Houston, Texas, United States

• We thrive on delivering order out of chaos for teams every day. By providing comprehensive consulting and managed services, we optimize processes to help teams manage their work better, collaborate more effectively, increase visibility, and maximize their results. We’ve only reached our goal, when your teams have reached theirs.

Aug 2020 – Dec 2024 · 4 yrs 4 mos · Houston, Texas, United States

• Helping families in my spare time achieve financial freedom thru one on one coaching.

Aug 2019 – Aug 2021 · 2 yrs · Houston, Texas Area

• sigmaGO completes asset sale, product line moves forward under SigmaGO Solutions
• Houston, TX
• sigmaGO, LLC, a leading provider of mobile applications for ITSM solutions, announced today the signing of an agreement to sell its full product and service offering to SigmaGO Solutions, Inc.. Upon completion of the transaction, SigmaGO Solutions, Inc. will take on all product and customer rights, responsibilities, and obligations previously managed by sigmaGO, LLC.
• SigmaGO Solutions, Inc., based out of Dallas, Texas, is led by Sreedhar Reddy, one of the original founders of and key contributors to the sigmaGO mobile solution. He will lead the business going forward, expanding on his previous role working directly for sigmaGO, LLC.
• Existing and future customers will experience no lapse in service or delivery of services, as the assets, intellectual property, and key personnel from sigmaGO, LLC are all undergoing a smooth transition to SigmaGO Solutions.
• For more information please contact:
• Sreedhar Reddy
• SigmaGO Solutions, Inc.
• sreedhar.reddy@sigmagosolutions.com
• +1 732-501-5974
• Anthony D'Ambrosio
• sigmaGO, LLC
• anthony@sigmago.app

Apr 2019 – Aug 2021 · 2 yrs 4 mos · Houston, Texas Area

• Sigma Software LLC is a specialized and leading IT Services Management and staffing firm headquartered in Dallas, TX. We are a value-added reseller and partner of Cherwell Software, Microsoft and Oracle. Our consultants are ITIL® certified professionals. Since inception, we have top notch testimonials in providing IT Service Management solutions to clients in various industries. At SigmaSoft, we provide clients with streamlined IT solutions. All our consultants are certified to implement Cherwell and excel at delivering formidable results for our customers. We never comprise on the quality of the services that we deliver. We offering a wide variety of solutions to our clients, such as Cherwell Service Management, custom built / tailor made solutions and IT staffing services.

Apr 2017 – Apr 2019 · 2 yrs

Dec 2016 – Apr 2017 · 4 mos

Jan 2015 – Dec 2016 · 1 yr 11 mos

• Primary focus on ITSM, BSM, Process and Operation automation, Cloud Management (Provider/Consumer), deliveries and implementations:
• Processes design and improvement
• Assessments & Roadmaps (ITSM, ITIL, Solutions)
• Asset Management
• Technical Requirements definitions
• Solutions and tools evaluation
• Solutions implementation
• ITSM and SOA design
• Cherwell CSM

Jan 2014 – Jan 2015 · 1 yr

• Primary focus on ITSM, BSM, Process and Operation automation, Cloud Management (Provider/Consumer), IT Governance consulting, deliveries and implementations:
• Processes design and improvement
• Solution architecture
• Assessments & Roadmaps (ITSM, ITIL, Solutions)
• Asset Management
• Technical Requirements definitions
• Solutions and tools evaluation
• Solutions implementation
• Project Management
• ITSM and SOA design
• Cherwell CSM

Mar 2013 – Jul 2013 · 4 mos

• Help organizations manage and protect their unstructured and semi structured data—the documents, spreadsheets, presentations, media files and other business data located in file servers, NAS devices, SharePoint and Exchange. Work with IT administrators who are frustrated due to not being able to answer these fundamental questions regarding their data:
• Who has access to a file or folder?
• Who should and shouldn't have access to a file or folder?
• Who actually uses the data?
• Who abuses their access?
• Who owns the data?
• Where is sensitive data located and exposed to risk?
• Responsibilities Included:
• Demonstrate solutions to customers/potential customers
• Support and manage a customer proof-of-concept
• Manage day-to-day contact and communications with prospective customers
• Manage customer expectations and ensure customer satisfaction
• Closely monitor and assist in all deployments
• Point of contact for customer inquiries post integration, and technical support
• Work closely with the Technical Help Desk to provide overall service to customer
• Act as an escalation point for technical support, professional services and project issues
• Coordinate delivery of additional services, features, upgrades and custom work to customers
• Provide solutions to customer problems in all aspects of the relationship
• Provide real time response to maintenance and upgrade alerts, coordinate, communicate and bring them to closure

Dec 2011 – Jan 2013 · 1 yr 1 mo · Palo Alto, CA

• Oversaw VMware Service Manager (VSM) implementation projects from end-to-end, and to specifications, to automate IT Service Management processes for clients in enterprise organizations. Ensured clients received comprehensive post-sale support to provide a seamless experience for consumers’ cloud resources. Trained clients on solution offerings, such as deploying cloud environments, service catalog, workflow engine, vCloud Director, and request process for provisioning cloud resources to consumers. Traveled up to 75% within USA.
• Delivered and implemented projects for ITIL compatible Service Manager for Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management.
• Collaborated with key stakeholders, including C-Level managers and system engineers for training, design, and implementation of VSM for effective management of physical, virtual, and cloud-based IT.
• Facilitated design and implementation workshops with key stakeholders on ITIL practices, overall design, and implementation.
• Created design and implementation documents according to Statement of Work (SOW), including window, process, and database designs.
• Created service catalogue offerings and configurations within VSM for integration with various VMware software to enable automation, deployment, and prerequisites of end user specifications.

Jun 2010 – Jun 2011 · 1 yr · Newport Beach, CA

• Pre-sales support to regional account managers to drive sales of LANDesk Service Desk. Implemented LANDesk Service Desk for clients as per design and implementation documentation. Traveled up to 100% within USA and Europe.
• Supported sales team with projects from end-to-end including technical assistance on product demos, completion of RFP/RFQ’s, and creating SOWs. Resulted in 90% successful closure rate.
• Identified sales opportunities within accounts to increase customer satisfaction and revenue attainment.
• Provided technical support for customers at every level, including training, design, and implementation of software.
• Facilitated software training at clients’ site and training facilities as well as workshops with key stakeholders to discuss ITIL practices, design, and implementation of software.
• Created design and implementation documents for stakeholders based on SOW, outlining how LANDesk Service Desk is implemented, including window designs, process designs, and database.
• Created, restructured, organized, and updated training manuals for latest version and future versions.
• Contributed to reorganization of department within one month plus of start date, resulting in 200% improvement in performance and productivity.
• Initiated and implemented standard procedures and SOW; trained sales team to present product effectively. Resulted in more closed deals within in first 90 days than two prior years.

May 2008 – Feb 2010 · 1 yr 9 mos · Utah, United States

• Implementation of LANDesk solutions at customer and partner sites based on previously agreed upon requirements and statements of work. Adhered to ISO9001 objectives, complying with all departmental and company requirements, procedures and policies as stated in the Quality Manuals. Operated in the interests of its customers (internal and external).Maintained expertise in production release LANDesk solutions. Anticipated training needs for LANDesk roadmap and solution changes and proactively obtain that knowledge. Maintained knowledge of best practices and newest practices related to tools and techniques for effective Project Management.
• Delivered Multiple-Product / Multiple-Site Implementation Services to customers
• Supported key stakeholders in Training, Design and Implementation of LANDesk Service Desk such as Directors, Chief Officers, Management, System Engineers/Administrators and other key stakeholders
• Provided Instructor lead courses on LANDesk Service Desk at clients sight and at companies training facility in Salt Lake City, Utah
• Provided Design and Implementation Workshops with key stakeholders to discuss ITIL practices, overall design and implementation of LANDesk Service Desk
• Created Design and Implementation documents for stakeholders based on Statement of Work which outlines how LANDesk Service Desk will be implemented and consist of window designs, process designs and database design and other key information needed for successful implementation
• Completed LANDesk Service Desk Implementations for clients as per Design and Implementation documentation
• Identified sales opportunities within accounts to increase customer satisfaction and revenue attainment
• Worked with team members to restructure, organize, and update LANDesk Service Desk Training Materials for version 7.3, with success
• Traveled up to an estimated 85% to various clients located in the United States and Canada

Jan 2006 – Jan 2017 · 11 yrs

• Founded company providing proprietary reservation and marketing technology for food service industry. http://www.RestaurantReservations.com
• Managed ongoing development process and future releases of additional products and technologies.
• Oversee operations including product development, marketing, vendors and external partners, and recruiting while leading a team of, account managers, developers, directors, and consultants.
• Enrolled establishments within network, winning business against competitors including OpenTable and Fishbowl

Jan 2005 – Jan 2005 · 0 mo

• Network Engineer
• Network Administrator

Jan 2004 – Jan 2008 · 4 yrs

• Technology Consultant - Contract Employment

Jan 2004 – Jan 2004 · 0 mo

• Technology Consultant - Contract Employment

Jan 2003 – Jan 2004 · 1 yr

• Technology Consultant - Contract Employment

Jan 2003 – Jan 2004 · 1 yr

• Technology Consultant - Contract Employment

Jan 2001 – Jan 2001 · 0 mo

• Technology Consultant - Contract Employment

Jan 2001 – Jan 2001 · 0 mo

• Technology Consultant - Contract Employment

Jan 2001 – Jan 2001 · 0 mo

• Technology Consultant - Contract Employment

Jan 2001 – Jan 2001 · 0 mo

• Technology Consultant - Contract Employment

Mar 1999 – Dec 2016 · 17 yrs 9 mos

• Established technology solutions company providing sales and support for small - medium sized businesses. Strategic hands-on technologist with proven ability to develop and implement innovative technology and value-added service-delivery solutions for complex organizations. Oversee every aspect of operations including leadership, sales, project management, budget and finance.
• Specializing in LANDesk Service Desk, ITIL, and Business Processes Improvement.
• Identify sales opportunities within accounts to increase customer satisfaction and revenue attainment.
• Provide product demos, completion of RFP/RFI’s, creation of Statements of Work (SoW’s) and assistance throughout sales process from inception to closure (cradle to grave).
• Formulation of sales strategies and services-related approaches, plans.
• Conduct discovery sessions directly with prospects to uncover service-based requirements to define the services solution for the prospect.
• Present benefits and ROI derived from discovery onsite and via web-conference.
• Accurately scope and price services solutions.
• Ensure prospect satisfaction with all project deliverables.
• Provide Project management: coordinating, assigning teams building, and scheduling and assigning project tasks.
• Provide Instructor lead courses at client’s sight and via online training.
• Verticals: SLED, Federal, Retail, Travel & Hospitality, Financial Services, Medical, Pharmaceutical and Manufacturing.
• Proficiencies includes:
• LANDesk – LANDesk Service Desk, LANDesk Management Suite
• VMWare - VSM, VCO, VCD
• Microsoft – Windows Server, MS SQL, Exchange, MS SCCM, Active Directory, IIS, DHCP
• Service Desk Applications, Project Management, Helpdesk Management, Software Integration, Sales, Pre-Sales, Technical Support SQL Server, SQL 2005, NT, Windows 95, 98, 2000, Crystal Reports, Access, Varonis DatAdvantage, Varonis DataPrivilege, Varonis IDU Classification Framework, LANDesk Service Desk, VMWare VSM, ITIL, Project Management

Jan 1998 – Jan 2001 · 3 yrs

• Systems Engineer