Hemant Chopra — Associate Partner

I am a Digital Banking Leader with over 22+ years of experience across BFSI, FinTech, and Digital Platforms, currently driving AI-powered Conversational Banking and large-scale digital transformation initiatives. As the Product Lead for WhatsApp Banking and SMS Banking, I have led the end-to-end build and scale of conversational banking platforms from scratch—transforming them into one of the fastest-growing digital channels. My work focuses on designing seamless customer journeys, deploying AI-led chat experiences, and driving adoption, engagement, and revenue through chat-based ecosystems. I bring deep expertise across Product management, Customer experience, and Digital channel growth—spanning Net Banking, Mobile Banking, WhatsApp Banking, RCS, SMS Tollfree Banking and omnichannel platforms. I specialize in turning complex banking processes into intuitive, Digital customer journeys that enhance customer satisfaction while delivering measurable business impact. My journey includes leading large transformation programs, managing cross-functional stakeholders, and building scalable digital products that serve millions of users. I am passionate about leveraging AI and innovation to redefine how customers interact with banks—making banking simpler, faster, and more conversational. Recognized with multiple industry awards, Gold Star Awards by the Bank as well as prestigious MD Award for my contributions to Digital Transformation Projects. I continue to focus on building future-ready digital banking ecosystems that drive growth, efficiency, and customer delight.

Stackforce AI infers this person is a Digital Banking Leader with expertise in FinTech and AI-driven customer experiences.

Location: Mumbai, India

Experience: 19 yrs 3 mos