Sharad Khandelwal

CEO

London, England, United Kingdom20 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Stackforce AI infers this person is a SaaS entrepreneur with a strong focus on AI-driven customer experience solutions.

EntrepreneurshipMachine LearningCustomer ExperienceData Analysis

Start-upsNatural Language ProcessingAIReview AnalyticsCustomer FeedbackData Insights

Feb 2021 – Present · 5 yrs 1 mo · London, United Kingdom

Sentisum is an Advanced AI Insights company that brings together all your customer conversations, surveys, socials and CRM data. Creating one unified view of customers with AI, where insights are accurate, granular and real-time.
I founded SentiSum to change how brands understand and improve customer experience. My previous work with global brands like Just Eat, DHL, Nestlé, BAT, and British Airways revealed how brands are stuck with outdated tools and methods.
With deep expertise in CX and AI, I’m obsessed with simplifying how brands fix their customer experience.

Start-upsMachine LearningEntrepreneurshipNatural Language Processing

Aug 2016 – Dec 2020 · 4 yrs 4 mos · London, England, United Kingdom · On-site

Spearheaded the development and launch of SentiSum 1.0, a cutting-edge review analytics platform designed to empower global brands in harnessing customer reviews to enhance their customer experience journey.
Partnered with leading international brands like Justeat, Feefo, British Airways, DHL, Nestle, BAT, AXA, providing them with actionable insights derived from their extensive feedback data to drive significant improvements in their service offerings
Proudly graduated from the prestigious 500 Startups accelerator program, marking a significant milestone in our journey towards innovation and excellence in tech.
Secured vital seed funding, fueling our vision to redefine how businesses interact with and learn from customer feedback.
Pivotal Realization and Strategic Pivot
Then came a game-changer: we discovered the real gold wasn't in the reviews but in the everyday conversations with customer support.
Making a bold move, we shifted our focus to dive into support chats and calls. That decision changed everything, leading us to exciting discoveries and innovations in customer insights. And we've been on that path ever since.

Jun 2015 – Dec 2016 · 1 yr 6 mos · London, United Kingdom

Had a big ambition to develop a Siri like shopping chatbot powered by AI/NLP but couldn't progress much due to technology limitations in providing a seamless customer experience. Had great learnings which are being leveraged in my next venture SentiSum