Jan 2021 – Jan 2022 · 1 yr · New Delhi, Delhi, India · On-site

• Arora Enterprises is a leading distributor for renowned home and kitchen appliance brands such as Prestige, Milton, Signoraware, Bajaj, Vinod, Pigeon, and Morphy Richards. As a key player in the distribution industry, the company ensures that quality products reach consumers through its vast network, meeting the growing demands of modern households.
• In my role as Senior E-commerce Account Manager, I am responsible for managing the online product catalog, mapping products, and monitoring prices regularly to ensure our offerings are competitively positioned. I handle pricing updates and analysis, ensuring that we maintain a strong market presence. Additionally, I oversee the growth and sales performance across online platforms, implementing strategies to boost revenue and maximize profitability.
• My role extends to managing multiple state-level warehouses, where I ensure smooth operations and efficient logistics. This includes overseeing inventory, coordinating stock movements, and ensuring timely order fulfillment. I am deeply involved in optimizing warehouse processes and ensuring that our supply chain functions seamlessly to meet consumer demand.
• A significant achievement in my role has been the creation of an in-house brand under Arora Enterprises, focused on the home and kitchen category for online sales. I led the entire process, from product development to launch, working closely with manufacturers to ensure high-quality standards. Through targeted marketing and sales strategies, I’ve successfully positioned this brand within the competitive e-commerce space, contributing to the company’s expansion and growth in the digital market.

Apr 2019 – Dec 2019 · 8 mos · New delhi · On-site

• Supervised delivery personnel, ensuring timely delivery of groceries to customers.
• Managed data using Excel to track dispatches and resolve delivery-related issues.
• Addressed customer complaints promptly to maintain high levels of satisfaction.
• Worked part-time from early morning hours (3:00 AM to 6:00 AM) to manage operations effectively.

Jan 2019 – Apr 2019 · 3 mos · New Delhi, Delhi, India · On-site

• As a dedicated Team Leader at IDFC First Bank’s Collections Department, I oversee the performance and management of a dynamic team, ensuring operational efficiency and adherence to targets. My role involves guiding and motivating staff, coordinating daily operations, and reporting directly to senior management. I specialize in data analysis and reporting using Excel to streamline processes, track performance metrics, and enhance decision-making. With a focus on teamwork, customer satisfaction, and achieving key performance indicators (KPIs), I am committed to driving operational excellence and contributing to the bank’s overall success.
• This reflects your leadership, Excel skills, and reporting responsibilities. Let me know if you’d like any adjustments!