Sep 2016 – Aug 2021 · 4 yrs 11 mos · Charleston, South Carolina, United States

• Created advancement services department at the Medical University of South Carolina focused on the acquisition and leveraging of resources to grow the collection of data and technology in support of all aspects of fundraising and prospect management while also streamlining services to prioritize programming and create sustainable fundraising campaigns.
• Oversaw organizational fundraising operations, leveraging technology, data, and business intelligence to improve fundraising outcomes. Delivered strategic leadership and planning expertise, supporting 6 colleges, 5 medical areas, and the MUSC Foundation for the University.
• Directed the development and use of budgets in excess of $500K for technology acquisition, prospecting, and database management operations, all impacting fundraising and advancement services.
• Completed a comprehensive retooling of annual giving operations designed to make the operation more data-driven and intelligent, focusing on stewardship and customer service. Delivered a 100% increase in giving in first year after the restructure.
• Led all planning and evaluation activities in collaboration with MUSC leadership related to the acquisition of new technology and data support designed to meet evolving business needs.

Sep 2010 – Sep 2016 · 6 yrs · Charleston, South Carolina, United States

• Directed the $50M strategic repositioning of capital improvements and helped develop a strategic plan for the Foundation that created a technical conduit between the University and the Foundation. Supervised the development and management of a $250K operating budget. Guided all technical and data planning activity, which informed campaign planning and goal execution tactics. Guided the use and continuous improvement of all technology and data systems used by The Citadel Foundation related to the acquisition of funding for the organization. Revised processes and procedures to bring all operations into alignment, leveraging broader CRM use. Partnered with the Alumni Department to maintain current records on alumni nationally.
• Selected to represent TCF on all data, database, security, and computer system operations, ensuring efficient and effective operations while maintaining secure data management protocols.
• Delivered a more than 300% increase in fundraising goals from $7M to $30M.

Mar 2007 – Sep 2010 · 3 yrs 6 mos · Charleston County, SC

• Directed the planning and implementation of software applications, led project management efforts, and guided data mapping, organizational management, and strategic planning activities for the organization. Led consultation operations for non-profit organizations throughout the United States and Canada. Identified software needs for each client, targeting specific client goals and adapting software applications to meet client needs.
• Produced customized project timelines and business plans that coordinated the use of staff, aligned operations to future goals, and leveraged relationships with key leadership and staff.

Jan 2000 – Jan 2007 · 7 yrs · Charleston, South Carolina, United States · On-site

• Led the aquarium team in the creation and design of a new membership and fundraising database that included more than 30,000 charter members. Supervised a team of highly skilled professionals working in a call center environment, working with current and prospective funders to generate growth in the giving programs of the Aquarium.
• Launched a fundraising program specifically supporting the Sea Turtle Hospital, including the promotion of events and membership drives to raise funds.
• Coordinated the management of donors and prospects helping to increase fundraising for the organization, including directly aiding in the production of the annual fundraising event.