Jul 2021 – Jul 2023 · 2 yrs · Mumbai, Maharashtra, India · On-site

• Product Roadmap – Creating and owning roadmap for new use cases using NETC FASTag to expand the ecosystem based on interactions with end users & FinTech players
• Handle Government relationship with National Highways Authority of India (NHAI).
• Handle the relationship with member Banks and FinTech partners
• Pitch NETC FASTag solution to Government, Smart Cities, Private Business etc.,
• Identify new technologies to enhance user experience in Tolling and Non-tolling use cases
• Develop system enhancements in liaison with Innovation & Technology team.
• Create & Steer Working Committees, perform real-time pilots with necessary approvals & submit findings of new technologies at identified locations to the committee.
• Conduct online & offline sessions on NETC FASTag and its developments to Government entities, Banks, System Integrators, Application Service Providers & FinTech Players.
• On-board Banks & Toll Plazas with due diligence and handle production issues.
• Key Achievements
• Nominated and deputed to operate from Indian Highways Management Company Limited (IHMCL) to handle relationship with NHAI
• Successfully launched NETC FASTag parking use case
• Onboarded new Member Banks & PPI to expand the NETC Parking ecosystem.
• Launched a new use case of Green Tax collection through NETC FASTag.
• Integrated NETC Platform with several Government agencies to enhance nationwide logistics efficiency, enable Monitoring and surveillance etc.,
• Implementation of Tag Signature Validation to ensure no counterfeit tags are circulated.
• ANPR
• Developed an in-house Automatic Number Plate Recognition (ANPR) algorithm in liaison with NPCI Innovation Team and deployed it at Pilot locations across use cases.
• Conceptualization of Access Management and Pay-per-Use cases (Parking, drive in, Car wash & maintenance etc.) by Creating a Connected Vehicle Platform and Spearheading a high-level stakeholder working group.

Jul 2016 – Jun 2021 · 4 yrs 11 mos · Mumbai, Maharashtra, India

• Responsible for Digital Projects
• Track product performance to create business insights and co-ordinate with respective sales teams to tap the opportunities
• Ideate, design, test and launch new system-driven functionalities to enhance value proposition
• Preparing BRS/PRD/FRD & Test case scenarios for business & Regulatory requirements
• Handle customer escalations & Audit queries. Manage product control like Access control, Toxic combination etc.
• Automation of manual processes & reporting in liaison with technology & data analytics team
• Leading a team of 5 – Training & supervising projects handled by the team members
• Major Projects handled
• Bullion:
• Designed and implemented a 1st in industry, 24x7, e2e self-serviced online channel for Bullion customers. Available on both Web & Mobile app
• Automation of FD backed limit set up process for Bullion customers
• Launched ‘Sovereign Gold Bond’ scheme on Bank’s digital platforms & sourced 98% applications in digital mode for FY'21
• Introduced Digital Gold product (Tie up with vendor) on Banks's digital platforms
• Forex Cards:
• Identified change in customer behavior during the Covid '19 pandemic & Launched Virtual Forex cards. This also reduced TAT from 3 to 5 business days to 1 day.
• Introduced Instant Reload & Refund of Forex cards which increased business to many folds
• Expanded customer base by introducing Forex card interface for non-account holders of Bank
• Created system for offering live exchange rates to Forex card customers
• Enabled online module to manage cards including promotion codes, Linking it to Savings account etc.
• CRM:
• Customized & introduced CRM Next for the Treasury Business groups
• Designed various automated analysis reports based on the data entry in CRM from data science team for Business growth

Nov 2013 – Jun 2015 · 1 yr 7 mos · Coimbatore, Tamil Nadu, India

• Responsible for Branch operations
• Leading 5 counters managed by clerks & handling 100+ customers in a day
• Marketing bank products CASA, FD, Loans etc.
• Over the counter cross selling
• Handling customer queries and escalations.
• ATM Audits, Cash Deposit machine handling and reporting
• Projects & initiatives
• Redesigned Branch counters roles to improve branch efficiency
• Streamlined operations to reduce errors by clerks. Recognized for consistent zero errors in documentations & forms sent to Divisional Office
• Analysed transactions in ATM and designed strategy to acquire non account holders using KVB ATM

Nov 2011 – Sep 2013 · 1 yr 10 mos · Chennai, Tamil Nadu, India

• Responsible for Process optimization
• Perform As is Analysis and work study on the assembly of heavy vehicles.
• Root cause analysis to identify and reduce the rejection rate
• Design new product assembly process and study & optimize current assembly process
• Projects & initiatives
• Designed optimum assembly process to bring down the lead time to 70%
• Redesigned work bench to increase throughput for different models.