Jun 2017 – Aug 2017 · 2 mos

• My role as a Sales Manager of the Service Desk was a cross-functional role, consisting of overseeing a team of 5 - 7 Clothing Advisors on the sales floor as well as our Customer Service team on the back end.
• Leading a team of 8 Customer Service Representatives, I was responsible for ensuring that the last impression of Harry Rosen that a customer received was a lasting impression. I worked with each CSR to ensure they were comfortable explaining and enrolling clients into Harry Rosen's Sartoria program and that all personal information was accurate and up-to-date. I provided training and coaching to each CSR to help elevate their delivery of customer service, and was responsible for the operations of: scheduling, bank deposits, and transactional accuracy.
• During my time with Harry Rosen, I:
• Coached my team of Clothing Specialists to exceed their personal sales targets
• Promoted a Clothing Specialist to a Brand Specialist for Munro, a new brand in the British Columbia market
• Assisted in the Onboarding and Training of new Clothing Advisors and Customer Service Represenatives
• Was responsible for the scheduling of the Clothing Advisors and Customer Service Team, ensuring appropriate coverage during peak hours
• Held daily huddles prior to each shift change

Nov 2016 – Jun 2017 · 7 mos

• As an Associate Manager, I was responsible for the performance of a team of 5 Clothing Advisors. I provided daily training, coaching, and continued development to help increase their personal sales and exceed targets. I ensured the proper and daily use of our internal CRM system and followed up to ensure all relevant customer information was properly documented. Through weekly one-on-one meetings, I would discuss and strategize with the clothing advisors new techniques to deliver exceptional customer service, ensuring that all aspects of Clothesmanship and Harry Rosen values were delivered, and sales metrics were exceeded.

Apr 2016 – Sep 2016 · 5 mos

• As the Center Director with Sunglass Hut, I oversaw the daily operations of 3 of the highest volume stores in Downtown Vancouver, each deliver $1M+ in annual sales. I was responsible for the hiring, training, and development, loss prevention, and operational execution of these three stores. I provided coaching and leadership to all members of the sales team, from Sales Associates to Store Managers, to help improve their daily performance, store metrics, and ensured that the Sunglass Hut experience and values were consistently delivered. In this role, I also helped to open the first SGHxHBC store in British Columbia, and partnered closely with HBC to ensure a consistent delivery of both Sunglass Hut and Hudson's Bay values. Through mentorship and coaching, I helped to elevate and prepare each team member to achieve next-level roles and results.
• This role was dissolved by the Company in September 2016*

Sep 2012 – Apr 2016 · 3 yrs 7 mos

• As a Regional Trainer with Sunglass Hut, I play an integral role in the success and development of store managers and sales consultants within the company. Supporting 16 stores, I work to strategically analyze the health of the region by focusing on improving critical KPI's through an elevated training process with managers in stores. I excel at coaching the store managers, focusing on developing their skills to think of and analyze their business critically while ensuring that their behaviours are aligned with the brand, and that the customers'​ experience and the service provided is nothing short of exceptional. Store manager's are also trained by me on any new and existing company initiatives, roll outs, and/or policies and procedures. I assist in networking and recruiting top talent and am always part of the interview process for all available positions.
• 2015:
• Received the Regional Trainer of the year award for Canada
• Assisted in the opening of two new stores and renovations of three existing stores
• Awarded as the #1 Region in North America for Sales Goal in the first 6 months of the year
• Significantly reduced shrink % in Region
• Achieved the milestone of over $1M in annual sales at 5 different stores within the Region through training and development of Store Managers and their teams
• 2014:
• Delivered 2.8% comp sales
• Led the Zone with the highest AUR
• Led the Zone with the highest % of Polarized sales
• 2013:
• Delivered 1.6% comp sales
• Led the Zone with the highest AUR
• Delivered a 0.5% lift in conversion

Jan 2010 – Aug 2012 · 2 yrs 7 mos

• As a Store Manager with Sunglass Hut, I was responsible for overseeing the day-to-day operations of the store as well as recruiting, training, coaching, merchandising, and performing inventory control operations. I analyzed all KPI's on a daily, weekly, and monthly basis, seeking opportunities to increase profitability and develop those within the store.

Jan 2008 – Jan 2010 · 2 yrs

• As a Sales Associate with Sunglass Hut, I was responsible for opening and closing the store, performing daily operations, merchadising, theme changes, and of course, selling. Consistently meeting or exceeding my weekly sales targets, I continually built great rapport with customers by providing an exceptional level of customer service and helping them find something that not only looked great, but suited their lifestyle in a functional aspect as well.