Konie Olanrewaju

Customer Success Manager

London, England, United Kingdom7 yrs 7 mos experience
Highly Stable

Key Highlights

  • Over five years of customer success experience
  • Achieved 96% customer satisfaction score
  • Increased online banking enrolment by 20%
Stackforce AI infers this person is a Customer Success Manager in the SaaS and FinTech industries.

Contact

Skills

Core Skills

Customer SuccessChurn ManagementAccount ManagementFinancial Analysis

Other Skills

OnboardingMortgage LendingPresentation SkillsSoftware as a Service (SaaS)Contract NegotiationPresentationsConsultingCustomer RetentionAttention to DetailCross-team CollaborationExceeding TargetsCustomer Relationship Management (CRM)Credit riskMortgage ComplianceCredit Analysis

About

For me, customer success isn’t just about retention, it’s about creating momentum, driving long term growth, and making every interaction count. I approach customer success with a sharp focus on client goals, ensuring every strategy and solution is built for meaningful impact. With over five years of experience in client relationships, I’ve built a reputation for turning complexity into clarity and keeping both customers and internal teams moving forward. My approach is rooted in precision and strategy, anticipating challenges before they arise, optimizing processes for long term success, and building relationships that go beyond transactions. Customer success isn’t just about support; it’s about creating lasting value and continuous growth

Experience

Vestd

Customer Success Manager (FinTech, Saas, Cloud)

Jan 2025Present · 1 yr 2 mos · London Area, United Kingdom · Remote

Churn ManagementOnboardingCustomer Success

Cavendish ware

Customer Success Manager

Jan 2022Jan 2025 · 3 yrs · London Area, United Kingdom · Hybrid

Account ManagementOnboardingCustomer Success

Nationwide building society

2 roles

Mortgage Representative

Jul 2021Nov 2022 · 1 yr 4 mos · Remote

  • Achieved a 96% customer satisfaction score by resolving inquries within a 3 day service- level agreement (SLA)
  • Acted as principle contact point between applicants, intermediaries and advisors
Financial AnalysisMortgage LendingCustomer Success

Member Service Representative | Banking Adviser

Apr 2018Mar 2021 · 2 yrs 11 mos · London Area, United Kingdom

  • Delivered workshops to customers, increasing online banking enrolment by 20% and strengthening cyber security practises
  • Applied Business Expertise to provide solutions to consumer banking enquiries
  • Cross Referenced CRM database of members with product portfolio to identify area of potential member need
Account ManagementPresentation SkillsCustomer Success

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