Nidhi Agarwal — Customer Success Manager
As a Customer Success Manager at Informatica, a leading Cloud Data Management software company, I am passionate about delivering value and satisfaction to our clients across the EMEA, and US regions. I have a proven track record of building strategic network ties, increasing revenues through effective upselling and cross-selling, and elevating retention rates. With a Bachelor's Degree in Computer Science and multiple certifications from IBM and LinkedIn, I have developed expertise in consultative selling, customer engagement, implementation, training, logistics, adoption, churn management, renewals, and conducting quality business reviews (QBR). I have also been recognized for cultivating and maintaining strong customer relationships, demonstrating strategic thinking and proactive problem-solving skills, and contributing to the growth and success of our team and organization.
Stackforce AI infers this person is a Customer Success Manager in the SaaS industry with a focus on B2B engagement.
Location: Bengaluru, Karnataka, India
Experience: 10 yrs 11 mos
Skills
- Customer Success Management
- Customer Engagement
Career Highlights
- Proven track record in customer success and retention.
- Expertise in consultative selling and customer engagement.
- Strong ability to build strategic relationships and increase revenues.
Work Experience
Salesforce
Customer Success (Cloud) (2 mos)
Informatica
Customer Success Manager (1 yr 10 mos)
Scalefusion
Customer Success Lead (1 yr)
Customer Success Specialist (1 yr 11 mos)
Being Social-एक नई शुरुआत
Volunteer (5 yrs 7 mos)
IBM India Private Limited
Senior Practitioner- Account Management (6 yrs 1 mo)
Education
Bachelor's Degree at Motivational Pathway
