Sep 2025 – Present · 6 mos

• Stepping into the Group CIO role has been an opportunity to bring our global technology story closer together. My focus is on building the foundations that help every market move faster with shared platforms, responsible AI, cloud-native architectures, and a clear path toward a simpler and more human customer experience.
• What this really means day to day:
• Connecting technology leaders across countries around one shared vision
• Scaling AI and platform capabilities that help every team deliver more, with less complexity
• Modernising our IT landscape so our products and experiences evolve at the pace customers expect
• Ensuring our ways of working are global, not just local and rooted in ownership, transparency, and learning
• At its core, this role is about closing the gap between strategy and execution, ensuring that ideas scale globally, technology stays manageable, and customer impact remains the true measure of progress.

Oct 2021 – Aug 2025 · 3 yrs 10 mos

• Leading the B2C CIO organisation across Germany and the Europe Area gave me a front-row seat to how powerful shared thinking can be. Across 11+ markets, we built a common architecture backbone, modernised products and channels, and created reusable capabilities that shaped customer journeys everywhere.
• Highlights that stayed with me:
• Making “build once, scale everywhere” a reality
• Modernising digital channels to bring simplicity and speed to millions of customers
• Strengthening collaboration between business, product, and engineering teams
• Helping teams shift from legacy systems to cloud-native, API-first foundations
• Above all, this was about shifting mindsets from delivering features to delivering outcomes.

Mar 2018 – Oct 2021 · 3 yrs 7 mos

• I was the CIO across 11 European countries during a pivotal phase of our transformation. The mandate was clear but complex: align diverse markets behind a common digital and IT architecture, and set them on a path to becoming leading digital telcos.
• We established a shared architectural vision across channels, platforms, and core systems, while allowing markets the flexibility to adapt locally where it truly mattered. This created the foundation for reusable capabilities, faster delivery, and a more consistent customer experience across countries.
• Key outcomes included:
• Alignment of 11 markets around a common digital and IT architecture
• Launch of transformation programs to modernise channels and core systems
• Significant improvement in digital customer experience across markets
• Beyond the outcomes, this role was a deep lesson in leadership at scale. Working across 11 different cultures reinforced a simple truth: a clear common vision, when communicated consistently and owned locally, can bring very different teams together and turn diversity into strength.