Jan 2017 – Dec 2018 · 1 yr 11 mos · Global

• Responsible for turnaround of global advanced analytics company focused on CPG and retail funded by Goldman Sachs. Led team to hit all KPIs in less than 1 year. Grew company 40% y/y 2 consecutive years.

Jan 2015 – Present · 11 yrs 2 mos

• Advisor to/founder of The Conference Board's Global Business Services (GBS) Council, facilitating research, discussion and sharing amongst F200 GBS and shared services leaders

Jan 2013 – Jan 2023 · 10 yrs

• Founder of The Conference Board's Global Business Services and Emerging Shared Services Councils. The GBS Council is one of the leading networks for GBS leaders within global 1000 companies; the Emerging Shared Services Council is designed to help newly appointed leaders accelerate their organizations' shared services maturity.

Jul 2014 – Feb 2020 · 5 yrs 7 mos · Ft Monroe, VA

• As a business process services outsourcing company, or BPO, Liberty Source is the first viable onshore alternative to traditional offshore business process outsourcing. We’re able to offer finance and accounting, human resources, customer care and specialized industry processes for clients seeking a flexible, cost-effective, and U.S.-based solution, harnessing the talents of military spouses. Sold company in 2021

Jul 2013 – Present · 12 yrs 8 mos · Dubai, London, Singapore, Boston, Cracow · Hybrid

• Investor/Board advisor: dataops.live
• As an advisor to Warburg Pincus, carved out Emirates' third-party IT operations into Mercator.com, now accelya.com; served as Chief Development and Strategy Officer
• Former senior advisor to Goldman Sachs and Zodius-backed advanced analytics firm antuit.ai. Turned around the business and served as Chairman, US and Global COO. Sold to Zebra.com
• Former chair of the advisory board of London-based AI start-up
• Member of advisory board of paymentworks.com
• Member of the advisory board of datalytics.com; sold to Mphasis
• Investor and member of the advisory board of Sequoia-based samya.ai
• Former member of the advisory board of TalentAlpha.com
• Advisor to the CEO of alphastream.ai

Jul 2013 – Jan 2017 · 3 yrs 6 mos · New York

• DDD is a social impact outsourcing company that both educates and puts young people to work in Kenya, Laos and Cambodia.

Nov 2011 – Nov 2012 · 1 yr · Oklahoma City, Oklahoma Area

• Member of the Board of CompONE, a leading healthcare practice management firm

Oct 2010 – Present · 15 yrs 5 mos

Jul 2010 – Present · 15 yrs 8 mos · global

• Sourcing Change helps leading enterprises drive transformation by designing, counseling, sourcing and connecting with the talent necessary to drive transformational change. We work with GBS leaders who want to move beyond delivery and cost as their north star, rethinking talent models, future-ready capabilities, and resourcing strategies. As industry insiders, we connect with the talent that can deliver.

Feb 2007 – Jul 2010 · 3 yrs 5 mos

• As the first corporate CMO, drive the front end of WNS Global Services, one of the world's largest pure play BPO companies, responsible for marketing, thought leadership, business development support, deal strategy and coaching, and influencer relations. Drove sales to the tune of over $400 million of opportunities in 18 months, causing the closure of 11 out of 13 new logos, representing $90 million TCV, in one year alone. Centralized end-to-end business development, raising the shortlist rate by over 100 and the hit rate to 50% in less than one year. Changed perceptions of the company to be named to various top ten industry lists, and win awards such as best new outsourced shared services in consecutive years. Implemented an industry-recognized influencer program. Raised internet marketing to a new level, moving the Hubspot dial from 58-94 percent in nine months.

Jan 2004 – Jan 2006 · 2 yrs

• Head, Global Sourcing Transformation, responsible for rethinking the way the bank approached 'smartsourcing,' which included outsourcing and shared services. Developed and implemented tools and techniques to manage a global corporate portfolio of outsourcing and shared services, both leveraging existing best practices and designing new practices.. Established a network of corporate enabling functions to standardize and manage implementation on a straight-through processing basis. Also responsible for implementing industry's first global procure to pay outsourcing managing all corporate spend in the US, Germany, the UK and Asia-Pac.

Jan 2003 – Jan 2004 · 1 yr

• Managed a portfolio of administrative services for the US' sixth largest bank, including property, facilities, security and other support functions. Rapidly changed customer satisfaction levels while keeping cost in check. Upon the acquisition by Bank of America, served as Senior Transition Executive for administrative functions, reducing combined corporate spend by over $100million in one year.

Jan 1994 – Jan 2002 · 8 yrs

• Founding partner of a pioneering global BPO organization scaling from a cold start to over $600 million in 5 years. Head of strategy and a key vertical where I grew a P&L which delivered 28% margin within 3 years from scratch. Recruited to start a consulting practice focused on organizational, cost and process transformation of administrative functions

Jan 1990 – Jan 1994 · 4 yrs

• Partner, Business Advisory