Mar 2024 – Dec 2025 · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

• As a Senior Operations Executive, I manage end-to-end client support for prepaid card and expense management platforms, handling both retail and institutional clients under QC Bank. I currently handle a monthly average of 500+ calls and 400+ tickets, totaling ~5,000 calls and ~4,500 tickets in FY 2024–2025 — maintaining the highest case volume in the team and ranking in the top 3 department-wide for SLA compliance and resolution quality.
• Key responsibilities:
• 1. Manage onboarding and lifecycle support for 1,000+ QC clients, ensuring seamless platform adoption and continuous regulatory compliance.
• 2. Act as the single point of contact for institutional clients, coordinating with Product, Tech, and Business teams to address high-priority queries and escalations.
• 3. Handle complex support scenarios, conduct KYC guidance, deliver product walkthroughs, and ensure RBI-aligned documentation and CRM updates.
• 4. Collaborate with account managers to provide product demos, conduct periodic client check-ins, and gather feedback for service improvement.
• 5. Drive internal coordination with Pine Labs through weekly syncs to stay aligned on platform updates and compliance changes.
• Performance & Impact:
• Consistently achieved 100% positive CSAT ratings for July–Aug 2025, with 15+ client commendations highlighting prompt action, excellent support, and quick resolution.
• Demonstrated strong ownership by taking initiative on high-complexity QC tickets and proactively involving cross-functional teams.
• Recognized for radical candor and excellent communication, contributing to a collaborative and efficient work culture.
• Maintained top-tier performance in volume, quality, and compliance handling while enhancing proactive client follow-ups to strengthen trust and minimize escalations.

Aug 2023 – Mar 2024 · 7 mos · Bengaluru, Karnataka, India · On-site

• At Skillovilla, I owned the complete B2C sales cycle for high-ticket Data Analytics and Data Science cohort programs (₹40K–₹45K), converting inbound leads into ₹30L+ in revenue over the months. My role involved prospecting, pitching, closing, onboarding, and occasionally mentoring new team members — all within a high-pressure, target-driven environment.
• Converted ~8% of 200–300 monthly leads, consistently exceeding monthly targets.
• Ranked 1st in pitch training and hit full OJT targets from tough RNR leads.
• Earned the Trailblazer Trainee certificate and was promoted to handle closure calls and train new joiners.
• Handled high-friction objections (including tough student cases) and drove multiple full payments post-demo sessions.
• Supported pipeline health through CRM and email automation, managing discounts and tracking funnel performance.
• Temporarily stepped in to lead the team during the TL’s absence.
• This role not only sharpened my sales instincts and communication but also taught me how to adapt messaging for diverse personas — from recent grads to working professionals and even hesitant parents — while maintaining empathy, credibility, and outcome focus.

Jun 2022 – Aug 2022 · 2 mos · Bengaluru, Karnataka, India · On-site

• Filing of Income Tax Returns for clients of the firm.
• Creating content on a daily basis to promote the firm’s offerings for social media platforms.
• Implementing and positioning the firm’s CRM software for daily up-dation and use.
• Performing investment analysis on various companies and forming recommendations accordingly.

Jan 2022 – May 2022 · 4 mos · Bengaluru, Karnataka, India · Remote

• Identify potential business markets and provide in-depth details for the same.
• Researching different countries in Asia-Pacific for higher clientele reach and attraction.
• Devising a social media marketing strategy for the business and creating content.
• Creating commercials for the different services being offered by the business.
• Conducting market research and ideating new service offerings.

Aug 2021 – Oct 2021 · 2 mos · Bengaluru, Karnataka, India · Remote

• Formulating a content expansion strategy and marketing the firm’s product catalogue.
• Building 100+ previously researched SEO-friendly pieces for primary and secondary use.

Feb 2021 – Feb 2021 · 0 mo · Bengaluru, Karnataka, India · Remote

• Creating and publishing secondary research reports covering recent happenings on crypto.
• Designing and filming educational audio-visual content on cryptocurrency and financial
• literacy.
• .