Aug 2021 – Dec 2022 · 1 yr 4 mos · Austin, Texas, United States · Remote

• Directed $500 M+ global infrastructure programs, spanning network gear, cloud, VMware, and large-scale data-center builds supporting the NBA 2K franchise.
• Built two U.S. data centers (East & West Coast) as part of a global business-continuity framework, enabling seamless operations for 50 M+ players and mitigating $50 M+ in potential revenue risk.
• Optimized $300 M+ annual infrastructure budget through vendor consolidation, cost-model redesign, and cloud-capacity optimization, saving $2.5 M year-over-year.
• Led 36 engineers and program managers across geographies; implemented Agile + Scrum delivery governance, improving milestone adherence by 30%.
• Executed full data-center migration (NJ → Ashburn) within 12 months, architected transition plan, secured executive buy-in, eliminated downtime, and enhanced resilience KPIs by 25%.
• Reported directly to the CTO, driving KPI-based performance dashboards for board-level visibility across infrastructure transformation programs.

Jul 2016 – Jul 2021 · 5 yrs · Houston, Texas, United States · Hybrid

• Led multi-disciplinary global teams (6 Network Managers, 3 Architects, 50+ Engineers) delivering 24×7 infrastructure support across 30 locations and 30 000+ network devices.
• Governed $80 M monthly budget for enterprise-wide network operations; introduced process automation and vendor controls, saving $1 M+ annually and hundreds of thousands of engineering hours.
• Drove 99%+ uptime across corporate network environments by implementing AI-enabled monitoring (QRadar, NetBrain, Poller) and proactive incident management.
• Partnered with CIOs and CXOs to translate enterprise network design into business outcomes — influencing $10 M – $35 M program budgets and strategic investment decisions.
• Implemented automation frameworks that streamlined change-management and ticket-resolution workflows, cutting mean-time-to-repair (MTTR) by 35%.
• Received client and IBM Executive recognition for delivering cost-efficient, compliant, and highly resilient infrastructure solutions within 12 months.

May 2015 – Aug 2015 · 3 mos · Tampa/St. Petersburg, Florida Area

• Led migration of network switch infrastructure from Salira to Sumitomo platforms, delivering 26% cost savings and improved reliability across enterprise connectivity layers.
• Collaborated with the Network Operations Center (NOC) to monitor and troubleshoot routers, switches, and backbone devices using CLI and PuTTY — ensuring 99% uptime for customer-facing services.
• Configured, installed, and managed DHCP and DNS servers, enhancing IP address management and resolving service latency issues across regional hubs.
• Designed and implemented LAN protocols (STP, RSTP, MST, VLAN) to improve network stability and optimize failover response times.
• Authored and standardized MOP (Method of Procedure) documentation for maintenance operations, improving change governance and reducing operational errors by 15%.
• Deployed OSPF routing configurations on Cisco routers, ensuring scalable route convergence and improved link utilization for enterprise traffic.
• Provided 24x7 frontline on-call network support for enterprise infrastructure — coordinating incident response, root cause analysis, and escalation management.

Feb 2014 – Dec 2015 · 1 yr 10 mos · Tampa/St. Petersburg, Florida Area

• Conducted research on automation frameworks in enterprise networking, focusing on efficiency, reliability, and fault-tolerance for large-scale network infrastructures.
• Collaborated with senior network engineers to maintain and optimize campus-wide infrastructure, managing Cisco 3850 switches, routers, and wireless access points supporting 25,000+ users.
• Authored detailed Method of Procedure (MOP) documents to standardize maintenance workflows, improving change-management accuracy and reducing downtime risk during network upgrades.
• Supported the university’s Network Operations team in troubleshooting and performance diagnostics, applying analytical and scripting approaches to resolve recurring issues.
• Delivered findings on automated network configuration and monitoring that contributed to the department’s broader research in software-defined networking (SDN).

Nov 2012 – Nov 2013 · 1 yr · Kolkata Area, India

• Implemented and optimized Layer 2 and Layer 3 network protocols (STP, MSTP, VTP, OSPF, EIGRP, VLAN, ACLs) across a multi-site enterprise environment supporting 3,500+ users.
• Configured and administered ADS, DNS, DHCP, and ISA proxy servers, strengthening authentication and network performance across corporate and client environments.
• Automated network monitoring and alert workflows using CBUS and NetBackup tools, reducing manual escalation effort and enhancing business continuity and disaster recovery readiness.
• Drafted escalation procedures and playbooks for the Client Service Desk — standardizing response protocols for Severity 1 incidents and improving MTTR by 30%.
• Collaborated with cross-functional teams — vendors, server management, and leadership — to coordinate response during high-severity outages and infrastructure failures.
• Led incident briefings for 19 network engineers and administrators, aligning real-time troubleshooting with senior leadership updates and client communication protocols.
• Configured and maintained Cisco Routers and Switches using SecureCRT, ensuring network integrity, redundancy, and secure connectivity across all locations.

Jan 2012 – Apr 2012 · 3 mos · Hyderabad Area, India

• Designed and Developed a prototype - Auto Track Receiver for Indian Navy, currently in use by the Indian Navy with a few modifications; This prototype laid a foundation to the concept of having a fault proof receiver which can automatically track the Radar signals during war and peace time
• Assisted with troubleshooting tasks in the network infrastructure by doing some troubleshooting tests involving Ping, TCP traffic analysis, syslog, SNMP, etc.
• Designed ACL's, VLANs, troubleshooting IP address issues and taking back up of the configurations on
• switches and routers