Amol Mane

Operations Associate

Pune, Maharashtra, India16 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

16 years of experience in PLM and CAD support.
Led a team of 20+ to achieve development goals.
Certified SAFe 5 Practitioner and ITIL expert.

Stackforce AI infers this person is a seasoned expert in PLM and CAD operations within the engineering sector.

Contact

Skills

Core Skills

PlmIt Service ManagementProject Management

Other Skills

VFMITILComputer-Aided Design (CAD)PTC CreoWindchillServiceNowRCATeamcenterTolerance AnalysisFailure Mode and Effects Analysis (FMEA)Design ReviewGeometric Dimensioning & Tolerancing

About

• Overall, 16 years of experience in PLM and CAD application support and engineering activities. • 7 years of experience as Lead – PLM and CAD Support (Creo, Windchill, Teamcenter 14.1, TC Visualization, Vis mockup) and handled 20+ peoples to meet teams goal and their individual development goal. • Certified SAFe 5 Practitioner. • Certified Connected Manager from Capgemini University Connected Manager Learning program. • Certified Aspiring Architect Level 0 from Capgemini Architect Global Community. • Certified Engagement Management (EM) Level 0 from Capgemini EM community. • Certification in Fundamentals of Project Planning and Management from Darden school of Business. • Proficiency in ITIL or ITSM (ServiceNow) – L2 and L3 application support • Expertise in SLA Management, Incident, Service Request, Problem, Change Management. • Proficiency in client management, people management, service delivery management, problem management, risk management, etc. • Proficiency in leading team, PLM concepts, process improvements, application support functionalities, engineering change/release process (CN, CR, ECO, ECR, ECN, etc.), 3d modeling & 2d drafting, etc. • Expertise in PTC Creo 7.0 tool and Windchill PLM, proficiency in Teamcenter 14.1 PLM and ServiceNow ITSM tool. • Proficiency in RCA/FTA (5 Why’s methodology), FMEA (Design, Process, System), GD&T (ASME Y14.5 – 2009), Tolerance Stack Up/DVA, etc.

Experience

Capgemini engineering

2 roles

Manager - CAD | PLM

Promoted

Oct 2025 – Present · 5 mos

Senior Professional/Lead - CAD | PLM

Oct 2021 – Sep 2025 · 3 yrs 11 mos

Leading application maintenance L2 and L3 support team size of 15 peoples for CAD (Creo) and PLM (Teamcenter Visualization, VFM) applications.
Executed support activities of debugging, troubleshooting, and analyzing issues occurred in a production support environment.
Conducted maintenance and monitoring ITIL/ITSM services through ServiceNow.
Worked on Incident management, service requests, problem management, change management for Creo
(installation, configuration, functional, etc.), CAD integration to Teamcenter through iPEM and TC Visualization
(JT translation, Vis Mockup, JT BOM, View BOM, etc.) related issues.
Monitored all the tickets by creating interactive dashboard in ServiceNow and ensured service level agreement (SLA) is met within defined target.
Provided best practices and ticket handling strategies to support team and cross teams through multiple coaching sessions.
Contributed to process improvement, automation, and deployment across the team as a part of continuous improvement initiatives to leverage the PLM database for product development, improvement, or operational
assessment.
Contributed to end-to-end planning and implementation of Creo 4.0 to Creo 7.0 upgrade activity being AM support lead and successfully handled all the issues raised after upgrade through hyper care support.
Prepared KB (knowledge base) articles for top burning issues and documented same in ServiceNow accordingly.
Organized DSTUM (daily stand-up meeting) to discuss daily status and actions; and war room meetings to solve P1/P2 and any burning issues at earliest.
Root cause analysis is done for recurring issues and recommended solution steps to fix the issue permanently.
Facilitated requirement gathering workshops, worked collaboratively with a cross-functional community including business services, architecture, development, and support groups.