Apr 2025 – Nov 2025 · 7 mos · New Delhi, Delhi, India · On-site

• Spearhead the global Talent Acquisition function across 60+ countries, aligning hiring strategy with business growth, digital transformation.
• Lead a high-performing TA team and external partners to drive volume, niche, and leadership hiring across geographies and business verticals.
• Drive CXO, senior leadership, and specialized talent hiring across visa outsourcing, citizen services, and technology businesses.
• Built strategic partnerships to attract ex-diplomats, foreign mission professionals, and domain experts for high-trust roles.
• Champion a human-centered, empathetic hiring approach that enhances employer brand perception and improves offer-to-join ratios.
• Rolled out structured interview and feedback framework
• Streamlined end-to-end recruitment lifecycle through tech-enabled solutions, dashboards, and performance metrics.
• Reduced time-to-offer and cost-per-hire significantly while enhancing quality of hire.
• Established global TA policies, SLA frameworks, and performance review mechanisms for hiring partners and internal teams.
• Negotiated strategic vendor contracts leading to savings in senior hiring spends.

Aug 2018 – Apr 2025 · 6 yrs 8 mos · Gurugram, Haryana, India · On-site

• Led HR transformation initiatives across Talent Management, Learning, and Recruitment by digitizing people processes, implementing data-driven decision-making, and simplifying stakeholder journeys—improving employee experience and operational efficiency.
• Identified and mapped critical roles across Sales, Tech, AI, Ops, and corporate functions; deployed 9-box performance-potential matrix and succession plans to ensure continuity for business-critical positions.
• Designed and governed a robust High-Potential (HiPo) Talent Framework with integrated performance and rewards alignment to build future-ready leadership pipelines.
• Partnered with HRBPs and function heads to develop Individual Development Plans (IDPs) and personalized leadership journeys, enhancing internal mobility and succession readiness.
• Rolled out coaching and mentoring interventions for AVP/VP-level leaders, improving engagement and HiPo retention.
• Built and reported talent analytics dashboards to track readiness, pipeline velocity, and learning ROI (Levels 1–3), with actionable insights shared with CXOs and senior leadership.
• Drove digital transformation in end-to-end recruitment and learning operations, achieving 23% reduction in hiring cycle time and 100% e-learning adoption.
• Successfully closed 80+ senior leadership mandates—including Heads of Strategy, IT, BD, Legal, and Investments—within defined SLAs, while improving diversity hiring by 11%.
• Anchored org-wide initiatives such as Women in Leadership, DEI programs, and capability building interventions aligned to organizational growth and transformation goals.
• Enhanced employee engagement through targeted communication, structured career development programs, and ongoing manager enablement efforts, contributing to improved retention and internal movement across roles.

Aug 2016 – Aug 2018 · 2 yrs · Gurugram, Haryana, India

• Sun Life Asia Service Center (India and Philippines) is an enabling organization that provides business processing, information technology and investment research services support to Sun Life businesses globally. The service centers support all stages of customer and software life cycle for Sun Life.
• As Manager Talent & OD, my role is to –
• o Create and implement learning strategy that aligns with the business needs basis the Training needs identification, performance management, competency gap & business feedback
• o Build and enhance relationship with stakeholders to ensure a fruitful partnership between L&D and business
• o Plan and develop customized L&OD solutions to meet the dynamic business needs.
• o Leverage technology like Adobe Connect, Global-learning center, online modules to ensure anytime learning.
• o Ensure smooth functioning of L&D operations to meet the agreed SLAs.
• o Review existing content, new content design & implementation for in house training programs
• o Training Delivery and evaluating learning effectiveness, Level I , II, III
• o Building and managing relationships with third party vendors to facilitate seamless learning experience
• o Ensuring accurate reporting and analysis of learning data to get meaningful insights to be able to make decisions related to learning
• o 1:1 behavioral & performance coaching for people managers increase effectiveness in the their current role
• o Implementation of the D&I charter in the organization including collaborating with external organizations, launch initiatives that help move the agenda
• o Oversee the entire onboarding process to ensure governance and seamless onboarding experience

Feb 2014 – Jun 2016 · 2 yrs 4 mos · Gurugram, Haryana, India

• Roles and Responsibilities
• I work as a learning partner for three lines of business. These businesses are about 850 people strong. My responsibilities include-
• o Work collaboratively with the leaders to ensure learning interventions are identified, planned and delivered to curb performance gaps.
• o Learning needs Analysis, Learning solution design using ADDIE Model and 70-20-10 methodology.
• o Training Delivery of various behavioral and leadership training that includes – Applying SL II, Feedback Essentials, Elevator speech, Influence during Interview, Managing Time, and Facilitation Skills etc.
• o Training evaluation using Kirkpatrick Level 1, 2 & 3 and showcase results in Business Reviews.
• o Manage vendor relationship and work closely with them in the delivery of outsourced program.

Feb 2010 – Feb 2014 · 4 yrs

• Manage Global L&D operations along with 12 team members

Feb 2008 – Feb 2010 · 2 yrs

• Roles and Responsibilities
• Training Delivery: Delivering the performance management trainings to Managers & above at Sapient. These trainings are standard / customised interventions. Some of the examples of trainings delivered are:-
• o Managing Expectations for Performance.
• o Sapient Culture and Values.
• o Track Lead Accelerator.
• o Client Workshops.
• o Formulating, Sharing & Receiving Feedback.
• o Negotiation Skills.