Jan 2005 – Jul 2007 · 2 yrs 6 mos · Montreal, Quebec, Canada

• Hired to open the technical support centre. Opened Montreal office to provide 7x24 global technical support. Grew office to 15 technical staff. Also responsible for professional services, hardware certification, software certification, and technical presales. Traveled to conferences globally to keynote, present and staff booths. Proposed and created Ubuntu Landscape, a service to deploy, manage and monitor Ubuntu servers.
• Also participated on Ubuntu Distro Team. Responsible for glibc, timezone data, early userspace, and booting. Assisted with toolchain (compiler) development and fixes.

Apr 2002 – Jan 2005 · 2 yrs 9 mos · Toronto, Ontario, Canada

• Worked with customers and staff to resolve network issues on 200-router network in both French and English. Maintained Internet security on Debian GNU/Linux, RedHat Enterprise Linux and Checkpoint Firewalls. Assist in design of web servers (including work flow, security, and bilingual search engines)
• Assist in design and implementation of disaster recovery systems. Monitor and maintain 96-line dial-in pool, including Cisco AS5200 / AS5300 administration and Radius administration. Assist in design and implementation of triple-homed BGP Internet connection. Implement intrusion detection system.
• Also participated in the administration of our PKI system, which secured all intercompany Mutual Fund transactions in Canada. I was one of 10 people in FundSERV with clearance to access all PKI rooms, including the Entrust Certificate Authority room.

Nov 2000 – Jul 2001 · 8 mos · North Vancouver, British Columbia, Canada

• Work with customer to design canadianretail.com web site
• Install and maintain GNU/Linux systems for canadianretail.com
• Design and Implement credit card processing system
• Assist with maintenance of FreeBSD system for credit cards
• Build data dictionary and install Crystal Reports on customers site
• C++ coding for automated classification of English Language documents
• Assist with maintenance of source code repository
• Write data harvester in C to pull in web pages for classification
• Resolve character set and multi-lingual issues for data
• Assist in processing Library of Congress data (24 million records) for teaching classification engine
• Serve as backup system administrator for Vancouver office
• Supervise one staff
• Travel between Vancouver and Utah office

Mar 2000 – Oct 2000 · 7 mos · Vancouver, British Columbia, Canada

• Redesign vancouvertoday.com so that the site displays correctly on all permutations of browsers and operating systems
• Handle data processing for contest entries (General parsing large data files)
• Assist with design and coding of content management tools using PHP and Perl
• XML, XSLT, and XPATH programming for fixing classifiedsbc.com
• XML DTD and Schema skills developed for extracting articles from Quark Express for posting onto web site
• Edit and hand code HTML, CSS, PHP, and Javascript
• Assist in the administration of the Sun Solaris web cluster
• Work with technicians in Calgary and Hamilton to provide tools for content editors
• Conducted initial training on content management tools
• Supervise three staff
• On call 24x7

Aug 1999 – Mar 2000 · 7 mos · Vancouver, British Columbia, Canada

• Responsible for all management functions including budget, staffing, hiring, supervision, and project plans.
• Supervise maintenance of five servers in three offices: LA, Vancouver, Kelowna
• Setup GNU/Linux servers to act as file and print servers for Microsoft Windows clients
• Write live quote feed server for daytrading system using C on Linux
• Lead massive code cleanup of daytrading system
• Work with clearing houses to integrate daytrading system
• Train sales staff about trading system
• Travel between Vancouver, LA, and Kelowna offices
• Supervise four full time and one part time staff
• On call 24x7

Jan 1999 – Aug 1999 · 7 mos · Manhattan, New York, United States

Jan 1997 – Feb 1999 · 2 yrs 1 mo · Vancouver, British Columbia, Canada

• Maintain trading floor systems: Bloomberg, Fundserv, Reuters and others
• Administer approximately one hundred servers and Routers
• Maintain Diverse Operating Systems: Novell Netware, Sun Solaris, GNU/Linux, HP/UX, Microsoft Windows
• Configure Cisco routers from 1000 series to 4500 and Cisco 5500 and 6000 switches
• Setup Cisco AS5248 for Dial-in
• Support Arcserve/Legato tapebackup software
• Evaluate, select and install Cryptocard OTP system for dial-in security
• Participate in two office moves: Vancouver (300 stations), Toronto (25 stations)
• Install and maintain network management and security with HP OpenView, and Cisco Secure
• Support telephone system programming and integration: Nortel Option 11c and Option 61c
• Install and upgrade Novell Groupwise email system
• Participate in Y2K project
• Inventory and asset management
• Member of "4 9's project" - Work towards goal of 99.99% uptime
• Perform end-user training
• Design and move to IP-based infrastructure
• Primary onsite and remote support for Toronto office
• Assist with the development of disaster recovery plan
• Travel between Vancouver and Toronto offices
• Supervise contractors
• On call 24x7

Apr 1995 – Jul 1996 · 1 yr 3 mos · Vancouver, British Columbia, Canada

• Design and maintain 125 node network
• Responsible for all management functions including budget, staffing, hiring, supervision, and project plans.
• Only IT person until January 1996. Responsible for all upgrades
• Support Novell Netware, Microsoft Windows, GNU/Linux, HP/UX servers
• Support Microsoft Windows and HP/UX workstations
• Support ARCServe tape backup software
• Setup Internet connection and services
• Create disaster recovery plan
• Coordinate expansion of office
• Support inventory and asset management systems in Microsoft Excel
• Maintain and configure Mitel 200 Lite phone system and Voicemail, and setup CTI
• Work with ISO9000 implementation team
• Supervise contractors and one staff
• On call 24x7

Jun 1993 – Apr 1995 · 1 yr 10 mos · Greater Vancouver, British Columbia, Canada

• Responsible for interconnection document for WAN integration for DIRECTV network (5000 nodes, 12 cities)
• Support Legato tape backup software
• Work on 100% uptime for alarm company using Novell's SFT 3 product
• Support Novell Netware versions from 2.0 through 4.10
• Design and implement "legacy email" to "Internet email" product (Connect MSMail, CC:Mail, Lotus Notes, Pegasus, etc. to Internet)
• Install and maintain DNS, SMTP, Telnet, and FTP
• Support Unixware, FreeBSD, Sun Solaris, QNX, and GNU/Linux
• Assist with management of ISP dial-in lines
• WAN design for clients
• On call 24x7

Jan 1990 – Jan 1993 · 3 yrs · Greater Vancouver, British Columbia, Canada