Jul 2022 – Jan 2025 · 2 yrs 6 mos

• Medely is a Series C startup tackling the nursing shortage. Our vision is to empower healthcare facilities to manage their entire clinical labor stack (internal and external) in a single solution, which would drive revenue and efficiency.
• I led the Product & Design teams to scale our workforce management platform and labor marketplace. My team's focus was on optimizing & scaling the marketplace to ensure a highly reliable & quality customer experience, and expanding from a single to multi-product solution for total workforce management. In addition to new functionality, we overhauled the user experience for both professionals & facilities and launched new mobile apps.

Jan 2018 – Jun 2022 · 4 yrs 5 mos

• Led Courier teams for Uber Eats, focused on pricing, reliability, growth, retention, and overall courier experience. Supported the business as it scaled from under $1B to over $50B in gross revenue, including during the hyper-growth phase of the pandemic.
• Built the team from scratch to 10+ PMs and defined long-term vision and strategy.
• Led 0>1 launches of new and innovative features at Uber - including courier Upfront Pricing, Variable Pricing, Loyalty, Tipping, and Navigation. These directly contributed $X00M+ in cost savings, 100%+ increase in Courier MAU and strong improvements in retention and sentiment.
• Drive strategic initiatives across the Delivery product/ops org, including Marketplace Reliability and Defect reduction.

Aug 2015 – Dec 2017 · 2 yrs 4 mos

• Product lead for Driver Onboarding - responsible for the Onboarding Funnel (conversion & experience from signup to first few trips), and Compliance (collect the right documents to ensure global regulatory compliance).
• Hired & managed the PM team and lead a large cross functional team of Eng, Design, Data Science, etc
• Drove millions of incremental first trips and improved the user experience through funnel optimization. Conceived and executed on multiple big bets like a new acquisition channel, and chat assisted onboarding which had a large impact.
• Rebuilt the tech stack to scale digital onboarding worldwide and for new use cases - across 500+ cities, 60+ countries and web/mobile.

Jan 2012 – Aug 2015 · 3 yrs 7 mos · San Francisco Bay Area

• Built products to help users discover interesting accounts & content.
• Highlights
• New user onboarding: Conceived and launched Instant Timelines, which created a home timeline using a machine learning recommendation system to deliver instant value to new users.
• (http://bits.blogs.nytimes.com/2015/02/02/twitter-displays-its-value-with-instant-timeline-for-new-users/).
• Interest graph: Improved UX to connect new and at-risk users with their friends & interests which increased engagement and retention.
• Referrals: Built a scalable system which led to many thousands of invited signups / day. Rebuilt the address book system to enable wider use cases
• Shipped first "Events" experience to surface the most relevant content around major events happening in the real world. (http://blog.twitter.com/2012/07/spotlight-on-olympic-stories.html).
• Developed & shipped internal tools and performed data analysis to support product launches

Oct 2009 – Dec 2011 · 2 yrs 2 mos

• Search results personalization - Worked an effort to use social data and user history signals to re-rank core search results that led to over 25% increase in targeted relevance metrics.
• Local Search - Led a cross org team to improve restaurant search experience across Bing. Shipped UX and relevance improvements that led to multi-point increase in user engagement and relevance metrics.
• Performed data and competitive analysis to drive prioritization. Prototyped internal tools and new ideas

Oct 2006 – Sep 2009 · 2 yrs 11 mos

• Helped define and ship the telemetry stack for Windows 7 that collected data to improve Windows, including App and Windows-OS level crashes. Built and upgraded key features including a Content Management System (CMS), web server and end user experience
• Revamped a system to provide Windows end users with 1-click solutions to solve major pain points like App and OS crashes, and application compatibility with different OS versions. It led to double digit increase in user satisfaction, and more than doubled content throughput.
• Wrote scripts and prototyped tools to manage a 10x increase in content authoring volume to help the business expand

Jun 2005 – Aug 2005 · 2 mos · Greater Seattle Area

Jun 2004 – Aug 2004 · 2 mos · Greater New York City Area

Feb 2003 – Mar 2005 · 2 yrs 1 mo · Austin, Texas Area