𝑯𝒂𝒎𝒏𝒂 𝑺𝒊𝒅𝒅𝒊𝒒𝒖𝒊

Operations Associate

New Delhi, Delhi, India5 yrs 6 mos experience

AI Enabled

Key Highlights

Achieved 25% portfolio growth through client engagement.
Expert in streamlining processes and driving operational efficiency.
Proven track record in managing high-priority cases and escalations.

Stackforce AI infers this person is a versatile Operations and Client Strategy Specialist in FinTech and Insurance sectors.

Contact

Skills

Core Skills

Operations ManagementProcess OptimizationCustomer Experience ManagementClient Success ManagementBusiness DevelopmentSales SupportEducation ManagementMentorship

Other Skills

Cross-functional CollaborationsProcess optimization & Workflow improvementClient relationship managementinvestment Advisory & Portfolio GrowthPersonalized Client SupportCustomer Onboarding & ActivationInternational Market ExpansionSales Conversion Optimization (25% Increase)Academic Mentorship & Performance ImprovementCreativity & AdaptabilityData Accuracy & ReportingSales Support & Lead Follow-UpCustomer retention strategiesCommunication & ConsultationEscalation handling & SLA management

About

With more than 4 years of experience navigating complex operational landscapes, I specialize in streamlining processes, driving efficiency, and ensuring seamless coordination across teams. At Unloq / Linklogis , I serve as a key liaison across globally, ensuring smooth communication and coordination while maintaining accuracy in data and documentation, supporting governance frameworks, and continuously identifying opportunities to enhance organizational performance and drive continuous improvement. My background includes managing claims, escalations, and high-priority cases with a focus on delivering exceptional customer support. I have also contributed to sales and pre-sales efforts across multiple domains and domestic and international boards, driving portfolio growth by 25% through effective client engagement and strategic outreach. Known for balancing analytical rigor with creative problem-solving, I thrive in dynamic, fast-paced environments where multitasking and cross-functional collaboration are essential to delivering impactful results.

Experience

Unloq

Operations Coordinator

Nov 2025 – Present · 4 mos · Delhi, India · Hybrid

Act as the central coordination point for managing and delivering operational requests across the organisation, ensuring quality and timeliness.
Maintain high levels of accuracy across all inputs, including data handling, documentation, and reporting.
Identify recurring themes, inefficiencies, or risks and recommend effective process improvements.
Support audits, governance requirements, and documentation reviews as needed.
Contribute to the continuous improvement of operational procedures and promote knowledge-sharing across teams.

Cross-functional CollaborationsProcess OptimizationOperations Management

Roadzen

Operations Coordinator

May 2023 – Oct 2025 · 2 yrs 5 mos · Delhi, India · Hybrid

Lead end-to-end operations for RSA (Roadside Assistance), ensuring timely and efficient resolution of two-wheeler and four-wheeler cases.
Coordinate with cross-functional teams to resolve escalations and optimize operational workflows.
Manage claims and billing data with accuracy and adherence to client policies.
Implement process improvements that enhance customer satisfaction and operational efficiency

Operations ManagementProcess optimization & Workflow improvementCustomer Experience Management

Orion it services

3 roles

Relationship Manager

Jul 2022 – Apr 2023 · 9 mos · Noida, Uttar Pradesh, India

Guided clients in crypto investments, educating them on risks and benefits for informed decision-making.
Resolved application and investment issues efficiently, improving client satisfaction.
Built and nurtured long-term client relationships, achieving 25% portfolio growth.
Conducted market research and analysis to align client portfolios with current trends.
Key Clients: Mudrex (Crypto Investment Platform)

Client relationship managementinvestment Advisory & Portfolio GrowthClient Success ManagementBusiness Development

Onboarding manager

Promoted

Dec 2021 – Jul 2022 · 7 mos · Noida, Uttar Pradesh, India

Solely managed onboarding and sales operations, driving client acquisition, product adoption, and stakeholder engagement independently.
Conducted end-to-end onboarding for fintech customers, ensuring smooth adoption of services and excellent client experience.
Performed cold calls, product demos, and follow-ups, acting as the only sales support for multiple clients.
Achieved performance incentives by successfully combining onboarding efficiency with sales targets.
Collaborated internally to optimize workflows, streamline client onboarding, and increase customer retention.
Maintained detailed records and tracked client progress, enabling data-driven improvements.
Key Clients: Uni Card (Fintech Product)

Personalized Client SupportCustomer Onboarding & ActivationClient Success ManagementSales Support

Business Development Executive

Feb 2021 – Dec 2021 · 10 mos · Noida, Uttar Pradesh, India

Generated and qualified leads, consulting with parents/guardians to assess student needs.
Conducted free demo classes and product presentations, achieving a 25% conversion rate.
Managed domestic and international pre-sales processes across multiple global markets.
Secured partnerships and contributed to 25% sales growth while improving client engagement.
Key Clients:
Cuemath (EdTech – India)
Turito (ANZ, NZ, Singapore, Middle East)
Lingo Q (EdTech – India)

International Market ExpansionSales Conversion Optimization (25% Increase)Business DevelopmentSales Support

Fatima public school

Elementary School Teacher

Jul 2020 – Feb 2021 · 7 mos · Delhi, India · On-site

Designed and delivered interactive lesson plans to enhance student learning and engagement.
Built strong relationships with students to foster academic and personal growth.
Applied creative teaching strategies that improved student performance and classroom participation.

Academic Mentorship & Performance ImprovementCreativity & AdaptabilityEducation ManagementMentorship

Genuis educational academy

Academic Tutor

Mar 2020 – Feb 2021 · 11 mos · Delhi

Delivered personalized tutoring sessions, simplifying complex concepts for better understanding.
Supported exam preparation with structured learning plans, improving student confidence and results.
Mentored students to develop long-term academic skills and critical thinking.