INDRANIL HALDER — Operations Associate

I drive operational scale by turning data, seller insights, and logistics programs into measurable customer experience improvements. Operations & Program professional with 1.5+ years at Amazon (IN MFN), owning seller performance, fulfillment speed, and cross-functional execution. Operations Analyst | Amazon IN MFN | KPI Management | Seller Performance | 3P Carrier API Integrations | Logistics & Fulfillment | Data-Driven Operations Operations Analyst / Program professional with 1.5+ years of experience at Amazon (IN MFN), specializing in seller performance management, operational analytics, and cross-functional program execution to improve customer experience and delivery outcomes. Proven expertise in KPI monitoring, deep-dive analysis, conversion optimization, fraud detection, and reporting automation to drive measurable improvements in core operational metrics. Demonstrated ability to translate complex data into actionable insights, including improving conversion rates by 12% through historical seller data analysis and reducing CPU metrics from 14.2% to 9.2% within five months, contributing 25 bps toward annual goals. Strong experience partnering with account managers, sellers, and support teams to diagnose performance gaps and implement scalable corrective actions. Program team member with hands-on experience leading 3P and hyperlocal carrier integrations, acting as a bridge between external carrier tech teams and internal product and engineering teams. Successfully integrated 3 MFN carriers and 4 hyperlocal carriers to enable 3-hour delivery, improving fulfillment speed, coverage, and overall customer satisfaction. Adept at stakeholder management, process improvement, and delivering end-to-end operational solutions in fast-paced, metrics-driven environments.

Stackforce AI infers this person is a data-driven operations analyst in the e-commerce sector.

Location: Bengaluru, Karnataka, India

Experience: 1 yr 7 mos