Shaikh Zaith R

Customer Success Manager

Chennai, Tamil Nadu, India11 mos experience

Key Highlights

Generated 13,000+ new users through strategic outreach.
Improved team collaboration and product documentation.
Produced multimedia content with over 1M engagements.

Stackforce AI infers this person is a SaaS and Corporate Training expert with a focus on user experience and content production.

Contact

Skills

Core Skills

Customer SuccessSaas OnboardingProduct ManagementBusiness Growth StrategiesGame DesignContent Production

Other Skills

BrandingCreative Content CreationUser Experience TestingData AnalysisSocial Media ManagementDesign PrinciplesUnityVideo EditingContent CreationAnimationScriptwritingEvent Management

About

I'm a customer-focused and tech-driven professional with a passion for solving problems, building relationships, and driving product value. With hands-on experience in customer success, product management, and business development, I thrive in fast-paced environments where innovation and execution matter. With a strong foundation in SaaS, emerging tech, and communication, I aim to bridge the gap between customer needs and business growth.

Experience

Tringapps, inc

2 roles

Customer Success Executive

Apr 2025 – Present · 11 mos · Chennai, Tamil Nadu, India · On-site

Collaborated with Development and Design teams to test ATS workflows, recruiter dashboards, and candidate journeys - improving the overall user experience and feedback process.
Researched and analyzed competitors and tools to help prioritize product features and plan integrations.
Designed and documented UI/UX wireframes, sitemaps, and brand visuals, ensuring a consistent look and feel across the website, dashboards, and investor decks.
Led intern hiring, onboarding, and performance tracking, improving team coordination and communication.
Created organized repositories for AI tools, workflows, and documentation, improving team clarity and version control.
Helped prepare marketing plans, GTM decks, and influencer databases to support early-stage product launches and outreach.
Worked with cross-functional teams (Development, Marketing, Customer Success) to keep product updates, testing, and knowledge sharing well aligned.
Supported legal and operational compliance through research on payroll, labor laws, and payment gateways for different regions.
Impact:
Improved collaboration between teams, made testing and documentation smoother, and helped our product move faster toward its go-to-market goals with a stronger, well-documented product foundation.

BrandingCreative Content CreationCustomer SuccessSaaS Onboarding

Product & Growth Strategist

Aug 2024 – Mar 2025 · 7 mos · Chennai, Tamil Nadu, India · On-site

Conducted market analysis and outbound outreach that generated 13,000+ new users, contributing to 6,000 individual conversions and over 45% of the early product adoption pipeline.
Designed and executed branding and social media strategies that boosted product visibility and product trials by 70%, enhancing engagement and retention.
Coordinated user testing and integrated feedback into product features, reducing iteration cycles by 3 months and improving product quality before launch.
Organized cross-functional collaboration between marketing and design teams to develop high-impact banners and visual materials, saving up to 50% of turnaround time and accelerating campaign rollouts.
Led sales-integrated workshop strategies that identified product improvement opportunities, cut testing costs and team load by 60%, and optimized overall development efficiency.

BrandingCreative Content CreationProduct ManagementBusiness Growth Strategies

Honeybadgersco pvt. ltd.

Game Designer

Jul 2023 – Sep 2023 · 2 mos · Chennai, Tamil Nadu, India · Remote

Designed and shaped the core gameplay and level flow for an Action Adventurer game, turning ideas into meaningful and enjoyable player experiences.
Created early visual layouts and gameplay mockups in Unity to test how concepts would feel in action.
Worked closely with the development and design teams to build a playable version of the game, helping test engagement and learning outcomes with early users.
Gathered feedback from play sessions and refined game flow and challenges to make the experience smoother and more rewarding for players.
Recorded key takeaways and improvements, ensuring better collaboration and faster progress in future builds.

Game DesignDesign Principles

Philips lighting

Content Producer

Oct 2021 – Apr 2022 · 6 mos · Chennai, Tamil Nadu, India · Hybrid

Wrote scripts, shot, and edited multimedia content that supported machinery handling and training campaigns, generating 1M+ total views and engagements across internal platforms.
Produced explainer videos and product demos that reduced employee training time and trainer allocation costs by 60%, improving learning efficiency.
Collaborated with the Operations Manager and Production Head to create easy-to-understand, user-friendly scripts for industrial training materials.
Led a team of 5 interns, managing content planning, shoot schedules, and post-production to ensure timely project delivery.

Creative Content CreationDesign PrinciplesContent Production

Preethi kitchen appliances

Content Video Editor

Feb 2021 – Apr 2021 · 2 mos · Chennai, Tamil Nadu, India · Hybrid

Led a small team to produce animated safety training modules, managing the full process from storyboard to animation and delivery. Collaborated with the safety officer to create clear, user-friendly scripts for better employee understanding. Implemented a new animation platform that reduced project costs and timelines by 30%, ensuring on-time rollout of all training materials.

Creative Content CreationDesign PrinciplesContent Production