Sandeep Singh Sachdeva

CEO

Gurgaon, Haryana, India22 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 20 years of experience in E-Commerce and Category Management.
  • Proven track record in Program and Business Management.
  • PMP and Six Sigma certified professional.
Stackforce AI infers this person is a seasoned E-Commerce and Business Management expert with a focus on customer and seller experience.

Contact

Skills

Core Skills

Program ManagementLeadership

Other Skills

Service ManagementBusiness Process ManagementCross-functional Team LeadershipValue PropositionsSix SigmaTrainingTechnical SupportTransition ManagementBPOService DeliverySlaProcess ManagementProcess ExcellenceVendor ManagementOutsourcing

About

E-Commerce Enthusiast with 20 Yrs in Category Management and Service Delivery. In the journey, the exposure, learning, and command on the cycle of introducing, developing & maturing categories on growth and profitability. MBA in Marketing and Entrepreneurship from Northeastern University, Boston Currently working as Business Head - General Merchandise, Softlines, Electronics & Mobiles Key Skills: Category Management, Delivery Management, Client and Vendor Partnership, Project Management, P&L management, Transition, Hiring, and Team Management skills with resource planning. Proven track record in Program and Business Management with strong business acumen and analytical skills. PMP and Six Sigma certified. Specialties: - Category Development and Management in E-Com - Business leadership and Strategy, Program Management - Development of a High-Efficiency Delivery Center - Process Improvement / Change Management - Human Resource Partnership

Experience

Snapdeal | acevector group

5 roles

Customer & Seller Experience - Head

Apr 2023Present · 3 yrs

  • Creating Evolving Systems & Designs to address Customer needs & issues better every day than the previous one!
Program ManagementService ManagementLeadershipBusiness Process ManagementCross-functional Team Leadership

Business Head - General Merchandise, Electronics & Mobiles

Jan 2021May 2023 · 2 yrs 4 mos

  • Ensuring right products at right Price for the customers every time!

Sr. Director - Seller Services & Business Head (General Merchandise BU)

Promoted

Apr 2019Jun 2022 · 3 yrs 2 mos

  • Business Head for General Merchandise Business Unit
  • Managing Seller Services

Director

Nov 2017Mar 2019 · 1 yr 4 mos

  • Managing the Seller Support Services at Snapdeal

Associate Director

Aug 2015Oct 2017 · 2 yrs 2 mos

  • Managing Virtual Account Management Team | Seller Support WFM / Qty / Projects

Barclays

Vice President

Apr 2020Jan 2021 · 9 mos · Noida, Uttar Pradesh, India

  • Managing Banking Support Operations

Ibm global process services

Senior Manager - Business Operations

Aug 2012Aug 2015 · 3 yrs · Gurugram, Haryana, India

  • Project Management | Process Governance & Continuum Improvement

Ibm global business services

4 roles

Service Delivery Manager

Apr 2010Jul 2012 · 2 yrs 3 mos

  • Operations Leadership & Service Delivery | P&L Responsibility | Client Partnership

Operations Manager

Promoted

Jan 2008Mar 2010 · 2 yrs 2 mos

  • Service Delivery | Client Partnership | Training, WFM & Quality Leadership | Front-line Recruitment Support

Deputy Manager

Oct 2006Dec 2007 · 1 yr 2 mos

  • Service Delivery | Transition Management | Shift Management

Assistant Manager

Jan 2003Sep 2006 · 3 yrs 8 mos

  • Service delivery | Team Management | Shift Management

Education

Northeastern University

MBA — Marketing & Enterprenuership

Jan 2010Jan 2012

Guru Nanak Dev University

B. Tech — Computer Sc. and Engg

Jan 1997Jan 2001

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