Rohit Negi

Operations Associate

Noida, Uttar Pradesh, India12 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years in IT infrastructure management.
Expertise in vendor and stakeholder management.
Strong technical support and systems administration skills.

Stackforce AI infers this person is a seasoned IT professional specializing in infrastructure management and technical support.

Contact

Skills

Core Skills

It Infrastructure & Systems AdministrationTechnical SupportCustomer SupportIt Service Desk OperationsDesktop SupportIt Infrastructure ManagementIt SupportAsset ManagementActive Directory Management

Other Skills

Information TechnologySystems AdministrationInfrastructureHelp Desk SupportVendor & Stakeholder ManagementInternational SupportIT ManagementActive DirectoryMicrosoft AzureIT OperationsIncident ManagementTeamworkTechnical Service DeliveryInternational ClientsAsset & Inventory Management

About

I am an experienced IT professional with 10+ years of expertise in IT infrastructure management, systems administration, asset & inventory management, vendor coordination and technical support. With a Master’s in Computer Science (MCA), I bring a strong academic foundation combined with practical experience in managing and optimizing IT environments. Core Areas of Expertise: • IT Infrastructure & Systems Administration – ensuring secure, reliable, and efficient IT operations. • Asset & Inventory Management – streamlining tracking, utilization, and lifecycle management. • Vendor & Stakeholder Management – building strong partnerships and delivering cost-effective IT solutions. • Technical Support & Communication – providing effective user support and clear cross-team collaboration. I am passionate about leveraging technology to improve business processes, enhance productivity and support organizational growth. Always eager to learn and embrace new challenges, I strive to align IT strategy with business goals and create long-term value.

Experience

Gojoko technologies

Information Technology Executive

Sep 2022 – Present · 3 yrs 6 mos · Noida, Uttar Pradesh, India · On-site

As an IT Executive, I manage and support the organization’s information technology infrastructure, ensuring smooth operations, system reliability, and secure digital workflows. My role combines technical expertise with problem-solving skills to deliver efficient IT solutions.
Key Highlights:
Installed, configured, and maintained computer hardware, operating systems, and enterprise applications.
Provided end-user support for desktops, laptops, printers, and other IT equipment (both on-site and remote).
Monitored and optimized IT systems, networks, and servers to ensure minimal downtime.
Implemented software installation, updates, and ensured licensing compliance.
Managed user accounts, email configurations, and access permissions across platforms.
Performed routine system maintenance, data backups, and security checks to safeguard information assets.
Coordinated with vendors for IT procurement, repairs, and replacements.
Maintained IT documentation, inventory, and asset management records.
Delivered responsive troubleshooting and technical support, improving staff productivity.

Information TechnologySystems AdministrationInfrastructureHelp Desk SupportVendor & Stakeholder ManagementInternational Support+13

Wati

Customer Support Associate

May 2022 – Jun 2023 · 1 yr 1 mo · Delhi, India · Remote

Acted as first point of contact for IT incidents and service requests via phone, email, and chat.
Delivered Level 2 technical support for SaaS platforms, troubleshooting complex issues related to REST APIs,
webhooks, integrations, and system configurations.
Assisted customers with platform onboarding, guiding them through setup, configuration, and integration with
external systems and CRMs.
Implemented and supported WhatsApp Business API integrations and automation workflows using tools such as
n8n and other integration platforms.
Investigated and resolved technical issues using API logs, webhook payload analysis, and error diagnostics to
ensure seamless system connectivity.
Collaborated with product and engineering teams to improve integration reliability, automation workflows, and
customer onboarding experience.
Collaborated with L2/L3 teams for escalations and documented troubleshooting steps in knowledge base.

Help Desk ImplementationProduct SupportInfrastructureTechnology ServicesTechnical SupportCustomer Support

Ust

Service Desk Specialist

Jan 2021 – Mar 2022 · 1 yr 2 mos · Noida, Uttar Pradesh, India · Remote

Act as the first point of contact for IT-related incidents and service requests from end-users.
Provide technical support for hardware, software, network connectivity, and peripheral devices.
Handle user account administration in Active Directory (password resets, access management, group policies).
Support Microsoft 365 / Office 365 applications, email configuration, and license management.
Manage and resolve tickets using ITSM tools (e.g., ServiceNow, JIRA, ManageEngine), ensuring SLA compliance.
Troubleshoot and resolve issues related to VPN, remote access, printers, and collaboration tools.
Escalate complex issues to L2/L3 teams while maintaining ownership until resolution.
Document solutions, create knowledge base articles, and contribute to process improvements.
Deliver excellent customer service by communicating technical solutions in a clear, user-friendly manner.
Monitor IT systems proactively to identify and resolve potential disruptions before they impact users.

Information Technology InfrastructureSystems AdministrationServiceNowTicketing ToolsIT Service Desk OperationsIT Support+5

Karcher india

Senior Desktop Engineer

Jun 2019 – Jul 2020 · 1 yr 1 mo · Noida, Uttar Pradesh, India · On-site

Install, configure, and maintain computer hardware, operating systems, and applications.
Troubleshoot system and network issues, diagnosing and resolving hardware/software faults.
Provide technical support for desktops, laptops, printers, and other IT equipment.
Manage software installation, updates, and licensing compliance.
Monitor and maintain computer systems and networks to ensure smooth operations.
Assist with setting up new user accounts, email configurations, and access permissions.
Perform routine system maintenance, data backups, and security checks.
Coordinate with vendors for IT equipment procurement, repairs, or replacements.
Maintain IT documentation, inventory, and asset management records.
Provide both on-site and remote IT support to staff as required.

Vendor ManagementInformation Technology InfrastructureSystems AdministrationVendor & Stakeholder ManagementIT Infrastructure ManagementDesktop Support+2