Rohit Negi

Operations Associate

Noida, Uttar Pradesh, India12 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 10 years in IT infrastructure management.
  • Expertise in vendor and stakeholder management.
  • Strong technical support and systems administration skills.
Stackforce AI infers this person is a seasoned IT professional specializing in infrastructure management and technical support.

Contact

Skills

Core Skills

It Infrastructure & Systems AdministrationTechnical SupportCustomer SupportIt Service Desk OperationsDesktop SupportIt Infrastructure ManagementIt SupportAsset ManagementActive Directory Management

Other Skills

Information TechnologySystems AdministrationInfrastructureHelp Desk SupportVendor & Stakeholder ManagementInternational SupportIT ManagementActive DirectoryMicrosoft AzureIT OperationsIncident ManagementTeamworkTechnical Service DeliveryInternational ClientsAsset & Inventory Management

About

I am an experienced IT professional with 10+ years of expertise in IT infrastructure management, systems administration, asset & inventory management, vendor coordination and technical support. With a Master’s in Computer Science (MCA), I bring a strong academic foundation combined with practical experience in managing and optimizing IT environments. Core Areas of Expertise: • IT Infrastructure & Systems Administration – ensuring secure, reliable, and efficient IT operations. • Asset & Inventory Management – streamlining tracking, utilization, and lifecycle management. • Vendor & Stakeholder Management – building strong partnerships and delivering cost-effective IT solutions. • Technical Support & Communication – providing effective user support and clear cross-team collaboration. I am passionate about leveraging technology to improve business processes, enhance productivity and support organizational growth. Always eager to learn and embrace new challenges, I strive to align IT strategy with business goals and create long-term value.

Experience

Gojoko technologies

Information Technology Executive

Sep 2022Present · 3 yrs 6 mos · Noida, Uttar Pradesh, India · On-site

  • As an IT Executive, I manage and support the organization’s information technology infrastructure, ensuring smooth operations, system reliability, and secure digital workflows. My role combines technical expertise with problem-solving skills to deliver efficient IT solutions.
  • Key Highlights:
  • Installed, configured, and maintained computer hardware, operating systems, and enterprise applications.
  • Provided end-user support for desktops, laptops, printers, and other IT equipment (both on-site and remote).
  • Monitored and optimized IT systems, networks, and servers to ensure minimal downtime.
  • Implemented software installation, updates, and ensured licensing compliance.
  • Managed user accounts, email configurations, and access permissions across platforms.
  • Performed routine system maintenance, data backups, and security checks to safeguard information assets.
  • Coordinated with vendors for IT procurement, repairs, and replacements.
  • Maintained IT documentation, inventory, and asset management records.
  • Delivered responsive troubleshooting and technical support, improving staff productivity.
Information TechnologySystems AdministrationInfrastructureHelp Desk SupportVendor & Stakeholder ManagementInternational Support+13

Wati

Customer Support Associate

May 2022Jun 2023 · 1 yr 1 mo · Delhi, India · Remote

  • Acted as first point of contact for IT incidents and service requests via phone, email, and chat.
  • Delivered Level 2 technical support for SaaS platforms, troubleshooting complex issues related to REST APIs,
  • webhooks, integrations, and system configurations.
  • Assisted customers with platform onboarding, guiding them through setup, configuration, and integration with
  • external systems and CRMs.
  • Implemented and supported WhatsApp Business API integrations and automation workflows using tools such as
  • n8n and other integration platforms.
  • Investigated and resolved technical issues using API logs, webhook payload analysis, and error diagnostics to
  • ensure seamless system connectivity.
  • Collaborated with product and engineering teams to improve integration reliability, automation workflows, and
  • customer onboarding experience.
  • Collaborated with L2/L3 teams for escalations and documented troubleshooting steps in knowledge base.
Help Desk ImplementationProduct SupportInfrastructureTechnology ServicesTechnical SupportCustomer Support

Ust

Service Desk Specialist

Jan 2021Mar 2022 · 1 yr 2 mos · Noida, Uttar Pradesh, India · Remote

  • Act as the first point of contact for IT-related incidents and service requests from end-users.
  • Provide technical support for hardware, software, network connectivity, and peripheral devices.
  • Handle user account administration in Active Directory (password resets, access management, group policies).
  • Support Microsoft 365 / Office 365 applications, email configuration, and license management.
  • Manage and resolve tickets using ITSM tools (e.g., ServiceNow, JIRA, ManageEngine), ensuring SLA compliance.
  • Troubleshoot and resolve issues related to VPN, remote access, printers, and collaboration tools.
  • Escalate complex issues to L2/L3 teams while maintaining ownership until resolution.
  • Document solutions, create knowledge base articles, and contribute to process improvements.
  • Deliver excellent customer service by communicating technical solutions in a clear, user-friendly manner.
  • Monitor IT systems proactively to identify and resolve potential disruptions before they impact users.
Information Technology InfrastructureSystems AdministrationServiceNowTicketing ToolsIT Service Desk OperationsIT Support+5

Karcher india

Senior Desktop Engineer

Jun 2019Jul 2020 · 1 yr 1 mo · Noida, Uttar Pradesh, India · On-site

  • Install, configure, and maintain computer hardware, operating systems, and applications.
  • Troubleshoot system and network issues, diagnosing and resolving hardware/software faults.
  • Provide technical support for desktops, laptops, printers, and other IT equipment.
  • Manage software installation, updates, and licensing compliance.
  • Monitor and maintain computer systems and networks to ensure smooth operations.
  • Assist with setting up new user accounts, email configurations, and access permissions.
  • Perform routine system maintenance, data backups, and security checks.
  • Coordinate with vendors for IT equipment procurement, repairs, or replacements.
  • Maintain IT documentation, inventory, and asset management records.
  • Provide both on-site and remote IT support to staff as required.
Vendor ManagementInformation Technology InfrastructureSystems AdministrationVendor & Stakeholder ManagementIT Infrastructure ManagementDesktop Support+2

Times network

Information Technology Support Engineer

Jul 2016May 2019 · 2 yrs 10 mos · Noida, Uttar Pradesh, India · On-site

Active Directory & User Account ManagementApple Device ManagementAsset & Inventory ManagementAsset ManagementBroadcast SupportDesktop Support+4

Zee media corporation limited

Information Technology Executive

Feb 2013Jun 2016 · 3 yrs 4 mos · Noida, Uttar Pradesh, India · On-site

Active DirectoryActive Directory & User Account ManagementApple Device ManagementDesktop SupportBroadcast SupportIT Operations+2

Education

Maharaja Agrasen Himalayan Garhwal University

Master of Computer Applications - MCA — Computer Science

Mar 2019Mar 2021

Maharaja Agrasen Himalayan Garhwal University

Bachelor's Degree — Computer Science

Mar 2016Mar 2019

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