Aug 2010 – Dec 2011 · 1 yr 4 mos · Greater Pittsburgh Area

• Responsible for current process mapping and designing future state processes for Healthcare clients. Helped with system selection and requirements gathering care management system. Worked with a interdepartment and cross-vendor team for project implementation. Deeply involved in clinical analytics geared towards lowering costs of healthcare while improving quality and prevelance of clinical outcomes for health plan members.

Jul 2009 – Jul 2010 · 1 yr

• Pitched services and produced three contract winning proposals.
• Founding Team Member
• Built the firm from inception – internal processes, business model and corporate policies
• Produced marketing material - sales pitch and brochures
• Website – single handedly launched Joomla based website
• International market expansion initiative: Nigeria (Africa)
• Pitched services to over 30 potential clients in new, untapped and difficult economy.
• Developed proprietary and key market research for the company.
• Project: Religare Enterprises Limited (India): Implementation of Insurance Brokerage Management System
• Led requirements gathering exercise with 25 client stakeholders across multiple organizational levels.
• Used questionnaires, focus groups and face to face interviews.
• Synthesized and analyzed user requirements, used requirement traceability matrices and obtained sign-off.
• Created thorough functional requirements by holding several brain-storming sessions with users.
• Designed end to end system using the Joint Application Development approach with development team.
• Analyzed five vendors for the product, assisted with demos, created vendor selection process based on parameters relevant to client – gave final recommendation and helped select contract winning vendor.

Jan 2009 – Jul 2009 · 6 mos

• Project: Variable Cost Management (VCM) Implementation
• Studied existing Variable Cost Model (developed by Deloitte Consulting) which was aimed at unitizing back office cost using unique demand and supply curves for back office shared services.
• Interviewed senior executives to help manage expectations and increase buy-in.
• Suggested enhancements to existing model based on feedback received from stakeholders.
• Realigned 13 senior executive expectations to company’s strategic cost objectives
• Designed and led interactive game simulation workshop tailored to enhance understanding of the model.

Jun 2008 – Aug 2008 · 2 mos

• MBA Leadership Intern - ISD Enterprise Risk Management Services
• 1. Worked on Global ISD Business Continuity and Disaster Recovery Management
• 2. Created BCDR evaluation framework and assessed 14 international locations on this framework.
• 3. Assisted with external/internal audit, COBIT and ISO assessments.
• 4. Helped develop enterprise risk management strategy and roadmap.

Nov 2005 – Sep 2007 · 1 yr 10 mos

• Project: Siam Commercial New York Life (Thailand) - Remote Sourcing Initiative
• Generated 12 detailed functional specifications for Cash Management System after comprehensive understanding of client’s business model and face to face interviews with system users in Finance department.
• Managed team of 4 developers and 2 testers; coordinated project activities from inception to implementation.
• Delivered final product release within agreed SLA’s and 0.01% defect ratio.
• Project: Identity and Access Management (IAM) – Single Sign On and Identity Management for Portal Applications
• Conceived and spearheaded implementation of “Short Messaging Service” for user-id and password communication
• Deployed for over 40,000 insurance agents saving $35,000 annually; first implementation in India.
• Achieved 20% increase in helpdesk efficiency and 500% reduction in lead time for user-id communication by design and implementation of Role Based Access Control engine for four internet business applications.
• Saved $50,000 by designing complex reports for IAM project and by leveraging available infrastructure and resources.
• Enabled paper-less access rights management by managing development of Identity Workflow Engine.
• Awarded “Architect for Identity and Access Management Project” title in 2006.
• Received 12 “Cultural Ambassador” awards for performing over and above assigned duties.