Ravindra M.K

Co-Founder

Bengaluru, Karnataka, India19 yrs 11 mos experience
AI Enabled

Key Highlights

  • 19+ years of experience in customer success and marketing.
  • Instrumental in building India's leading coworking space.
  • Proven track record in business growth and team management.
Stackforce AI infers this person is a SaaS and Customer Success expert with strong leadership in startup environments.

Contact

Skills

Core Skills

LeadershipCustomer SuccessMarketingCommunity ManagementEvent ManagementProduct ManagementConsultingGrowth Hacking

Other Skills

Start-upsBusiness ManagementReal EstateEntrepreneurshipHospitality IndustryManagementBusiness DevelopmentCRMUser ExperienceProject ManagementArtificial Intelligence (AI)GrowthRevenue & Profit GrowthCoaching & MentoringPre-sales

About

Entrepreneur, Board member, Senior Management, Marketer & Customer Success professional with over 19+ years of proven experience across Entrepreneurship, Customer focused functions, Support, Product Management, Business Development, Team Management, Marketing, SaaS, Digital Transformation & Operations. I have successfully run businesses, teams, profit centres & SBUs managing P/L. Being a startup founder, played an instrumental role in building the organization from scratch & have been responsible for developing strategic plans for customer success, business growth, scaling, branding, customer engagement, customer retention, market expansion, building company culture, program management, and technology adaption; have led teams of diverse employees and have a proven track record in building teams, best practices, new revenue streams, delivering business results & customer outcomes by being their trusted advisor. Strategic thinker with analytical bent of mind, and strong execution bias. Possess very strong communication skills and people management abilities. Bring a high level of energy, dedication, and integrity to the job. Specialties: Leadership | General Management | CustomerSuccess | Customer Experience | Hospitality | Professional Services | Marketing | Product Management | Strategy | Customer Engagement | Building Customer Success Teams | SaaS | Product Marketing | Social Media Marketing | Growth Hacking | Customer Onboarding | Customer Advocacy | NPS | Voice of Customer | Branding | Team Management | Human Resource | Business Transformation | Process Development | P&L Management | Event Management |Partnerships | FinTech | Legal | Agile | Design Thinking | Project Management | Administration. Global Certifications: Customer Success, Product Management, Digital Marketing, Cloud, Google Ads; Google Analytics, Hubspot Product Marketing certifications.

Experience

Build club

City Lead - Bangalore

Aug 2025Present · 7 mos · Bengaluru, Karnataka, India · On-site

Bhive workspace

Head of Startup Relations

Oct 2024Present · 1 yr 5 mos

Sdmimd entrepreneurs network - sen

Chairman

Jun 2024Present · 1 yr 9 mos

Bcic karnataka

Hospitality, Travel & Tourism, Wellness - Expert Committee Member

Jan 2024Present · 2 yrs 2 mos · Bengaluru, Karnataka, India

LeadershipStart-upsBusiness ManagementEntrepreneurshipManagement

Growthx

GrowthX : Product & Growth Fellow

Jun 2022Sep 2022 · 3 mos

  • GrowthX is curated social learning community of founders & growth leaders across the India ecosystem. GrowthX is a product and growth Bootcamp program and a community of Top 1% growth leaders in India.
Start-upsArtificial Intelligence (AI)Customer SuccessConsultingBusiness ManagementEntrepreneurship+2

On deck

On Deck Fellow

May 2022Aug 2022 · 3 mos

  • Executive On Deck (EOD) Fellowship (https://www.beondeck.com/execs).
  • Accepted into a highly selective 8 week fellowship program where top talent comes to accelerate their learnings and network. On Deck is the future of continuing education.
GrowthGrowth HackingRevenue & Profit GrowthBusiness Management

Cropin technology

Director, Customer Succes

May 2021Aug 2022 · 1 yr 3 mos · Bengaluru, Karnataka, India

  • CropIn is a leading global AgTech organization that is driven with the vision to maximize per acre value and the mission to make every farm traceable. CropIn caters to all the stakeholders in the Ag-ecosystem by enabling them to do connected and data driven farming.
  • CropIn provides DeepTech SaaS based solutions and enables its clients to analyze and draw insights from the data about their growing crops. CropIn has digitized over 13 million acres of farmland, impacted the lives of nearly 4 million farmers in 52+ countries globally.
  • The product portfolio includes - SmartFarm, SmartRisk, mWarehouse, AcreSquare.
  • Investors are - ABC World Asia, CDC Group, Chiratae Ventures, BeeNext, Bill & Melinda Gates Foundation, Invested Development, Seeders, Axilor and Ankur capital.
LeadershipBusiness Management

Aptean

Customer Success

Apr 2020Apr 2021 · 1 yr · Bengaluru, Karnataka, India

  • Aptean is a $2 Billion dollar company providing very specific ERP, SCM, Compliance & Customer experience solutions. Over 4,100+ organizations in 20+ industries & 54 countries rely on Aptean to streamline their everyday operations. Aptean has a portfolio of 43+ products with annual revenue >$350M having 1600+ employees and 5000+ customers globally. Aptean India's Center of Excellence (CoE) has 500+ employees working from its Bangalore office mainly in R&D and Customer Success teams.
  • 3 major investors of Aptean are (top global PE firms) :
  • Vista Equity Partners (Investors in Reliance Jio, Gainsight, Drift, Finastra, Pluralsight, Eagleview, TIBCO, MARKETO, CVENT, Xactly, Zego, Apptio, Jamf, Ping Identity)
  • TA Associates (Investors in Billdesk, NSE, ACT Broadband, RateGain, i2, AVG Antivirus, Fractal Analytics)
  • Charlesbank Capital Partners (Investors in Cyberbit, Papa Murphy's, TLC Vision, Zayo)
LeadershipCustomer SuccessBusiness ManagementReal Estate

Shriram properties private ltd

AVP - Technology, Digital & Strategy

Apr 2018Jul 2018 · 3 mos · Bengaluru, Karnataka, India

  • Leading Technology & Digital initiatives @ Shriram Properties (Real Estate Corporate Startup).
  • Recruited & mentored by Arun Anand - Turnaround strategist & best real estate product leader; Instrumental in achieving the ET Now Real Estate Awards 2018 : “Developer of the Year award”.
  • Reporting to & learning from Vyoma Pandit - best marketing brain in real estate sector; Instrumental in achieving the ET Now Real Estate Awards 2018 : “Marketer of the year” and “Innovative real estate marketing campaign of the year”
  • Currently among the top 1% of the Real estate industries SSI ranking, hope to become a Thought Leader and Influencer in the second largest sector in India & do my bit in contributing to the country’s GDP.
LeadershipCustomer Success

Self

Consultant / Advisor / Mentor / Collaborator

Mar 2018Present · 8 yrs · Bengaluru, Karnataka, India

  • Offering consulting / advisory / mentoring / connections to startups or businesses or individuals.
  • Message me or mail me or whatsapp me with the required help & also update 'What value will you add to my life?'. Hope to work on a win-win relationship based on mutual trust and respect!
LeadershipReal EstateHospitality Industry

Bhive workspace

3 roles

Founding Member

Nov 2014Present · 11 yrs 4 mos

LeadershipStart-upsMarketingCustomer SuccessBusiness ManagementReal Estate+3

Co-Founder, Chief Customer Officer (CCO) and Head of Marketing

Promoted

Nov 2014Mar 2020 · 5 yrs 4 mos

  • Responsible for getting the company off the ground in 2014 and popularising the coworking concept as a new industry in India (before WeWork's entry).
  • Oversaw our customer-focused business functions, including Sales, Marketing, Community, Customer Experience, Business Development, Business Strategy & Operations to create a cohesive experience to our customers resulting in satisfied long-lasting reference customers.
  • Instrumental in building the leading Coworking space in India.
  • Contributed towards building an engaged vibrant BHIVE community (Online, Offline) in-turn doing our bit to the startup ecosystem.
  • Events Evangelist and Event Management at BHIVE Workspace. Built the largest Meetup group with 11K+members & executed 600+ events.
  • Instrumental in strategically turning around and scaling the company.
  • Program Manager and Product Manager for expansions, franchise and customer success initiatives.
  • Developed and built the Coworking Franchise model along with its execution and scaling.
  • Lead Sales team, business development, inbound lead generation, lead engagement resulting in good occupancy levels in all centres.
  • Lead & built Marketing team; Successfully executed many Marketing strategies, Growth hacks, Content marketing, Brand management, SEO, Partnerships and scalable processes (playbooks).
  • Got BHIVE covered in many Newspapers, magazines & websites; Handled Public relations.
  • Lead Operation & Administration department streamlining processes and effective execution.
  • Instrumental in hiring, training & retaining key talent across departments.
  • Relationship management & engagement with employees, consultants, top management, investors, vendors & all stakeholders.
  • Contributed towards fund raising activities and investor relationship management.
  • Contributed in budget planning, financial control, audits, analytics & legal aspects.
  • Involved in strategising & key decision making.
  • Instrumental in building a trustworthy & recognizable Brand.
LeadershipStart-upsMarketingCustomer SuccessBusiness ManagementReal Estate+3

Product Manager

Nov 2014Mar 2020 · 5 yrs 4 mos

  • Implemented CRM System, User experience & Customer engagement system, Support, Call management, Website design & development, Knowledge management, Event management, Marketing automation, Expense management, Cross-functional collaboration, Customer feedback & Survey.
  • Roadmap planning, user research, prototyping, project management, data analytics, Performance Metrics, Design thinking, Customer journey mapping, Website UI/UX & Product Requirements Document (PRD).
  • Product development, Product Marketing, Product Innovation, Product operations, New center/customization project delivery process, Personalization, upgrades in Hospitality services, Customer Experience framework, Unit level profitability modeling, Franchise business model, scaling of business.
  • Incorporated Lean methodology, Agile processes, SCRUM meetings, Surveys, User stories, Testimonials, Audits, & Best practices.
Product ManagementBusiness Management

Sap

2 roles

Key Team member of Diversity & Inclusion & Fun@Work Committee @ SAP

Jan 2014Mar 2015 · 1 yr 2 mos · Bangalore

Product ManagementCustomer Success

Consultant at SAP Solution Delivery Center

Jan 2012Apr 2015 · 3 yrs 3 mos · Bangalore

  • 8 years of experience in SAP Consulting and 9 implementation projects as Functional consultant, Module Lead, Team Lead, Expert Consultant & Project Manager along with Pre-Sales and Product Development experience with varied industries & customers (Indian & Global).
  • Professionally certified SAP HCM Functional Consultant possessing hands on configuration & implementation knowledge in Organisation Management (OM), Personnel Administration (PA), Positive and Negative Time Management, Recruitment, e-Recruitment, ESS, MSS, Personnel Development (PD), Training & Event Management (TEM), Nakisa, Appraisal & Talent Management modules with key focus areas being Talent Management & Workforce Process Management.
  • Have Basic Knowledge on SuccessFactors with SF certifications in Introduction to Mastery, Recruiting Marketing, Workforce Analytics and Planning, SAP JAM, Compensation Academy.
  • Worked on various projects and have gained experience of working with cross-cultural teams and the ability to work under pressure situations having consistently met the customer expectations providing timely deliverables ensuring customer delight.
  • Worked on various projects and have gained experience of working with cross-cultural teams and the ability to work under pressure situations having consistently met the customer expectations providing timely deliverables ensuring customer delight.
  • SAP Industry experience includes in - Logistics, Public Sector, Utilities, Food, Brewery, Information Technology and Services, Retail, Real Estate, Hospitality, Oil & Gas.
LeadershipBusiness ManagementReal EstateManagement

Hexaware technologies

Project Manager / Senior Team Lead in the SAP HCM Delivery Practice

Aug 2010Dec 2011 · 1 yr 4 mos · Greater Chennai Area

  • Implementation Projects handled:
  • Played the role of a Project Manager in the 1 year implementation and support project
  • Implemented Appraisals (EHP4), Nakisa 3.0, Payroll, Time, OM & PA in OLAM International - Global leader in the Supply Chain Management and Processor of Agricultural Products and Food Ingredients with integrated supply chain for 20 products in 64 countries, delivering these products to over 10,000 customers worldwide.
  • Implemented Appraisals (EHP4) for ABInBev - the world’s leading brewer, a global top-five consumer product company and the world's third biggest 'sustainable value creator'.
LeadershipManagement

Sap india pvt. ltd.

Consultant

Apr 2007Jul 2010 · 3 yrs 3 mos

  • Implementation Projects handled:
  • Team Lead of all the HCM modules and Functional Consultant for Time, TEM, PMS & ESS @ APDISCOM (all 4 DISCOM's of A.P) covering 60,000 employees.
  • Personnel Administration Consultant @ WIPRO Technologies, WIPRO Infotech and WIPRO BPO.
  • Recruitment, Time Management & Authorization Consultant @ Nilgiris Retail, Bangalore.
  • Positive Time Management Consultant @ K. Raheja Corp., Mumbai.
  • Organisation Management and Personnel Administration Consultant @ BORL (BPCL Refinery), Mumbai.
  • Key Highlights:
  • Was the Editor of the HCM Newsletter 'Synergy'
  • Was an regular in-house Trainer for the SAP HCM module
  • Involved in the scoping study for few prospects and few pre sales activities
  • Was also trained in the SAP HCM modules like Enterprise Compensation Management (ECM), Performance Mangement System (PMS), E-Recruitment, ESS, MSS, Higher Education and Research (HER) , Environment, Health and Safety (EH&S).
  • Bharat Oman Refineries Ltd (BORL) Project was awarded the “Shortest Go-Live Project of the year 2007” by SAP (2 months end-to-end implementation project.)
LeadershipCustomer SuccessConsultingManagement

Comat technologies pvt. ltd.

Supervisor

Feb 2005May 2005 · 3 mos

  • Supervision of an entire team of twenty employees and responsible for increasing the project revenue. Recruitment and training of new team members. Direct reporting to the company's top management.
Product ManagementCustomer SuccessConsulting

Pinc insurance

Officer

Aug 2003Sep 2004 · 1 yr 1 mo · Mumbai, Maharashtra, India · On-site

  • As an Officer at Pioneer Insurance Services Pvt. Ltd., achieved substantial amount of Sales by selling and Servicing of General Insurance policies of all major Insurance companies to Corporate clients. Conducted Risk inspection for VCTPL Port, Alembic Ltd. & Shoppers’ Stop. Designed the Corporate profile and handouts of our company. Coordinated in the premium calculation and claim settlement processes of corporate customer's general insurance policies.

Education

SDM Institute for Management Development

PGDM — Systems & Finance

Jan 2005Jan 2007

Sri Jayachamarajendra College Of Engineering

Bachelor of Engineering - BE — Computer Science

Jan 1999Jan 2003

GrowthX®

Product and Growth Fellowship

On Deck

On Deck Fellowship

May 2022Present

SuccessHacker and Pulse University by Gainsight

Customer Success Certification

Jan 2020Jan 2020

Product School, PMI and Udemy

Product Management

Jan 2020Jan 2020

Google, Hubspot and Udemy

Marketing

Jan 2016Jan 2020

Visvesvaraya Technological University

B.E (Engg.) — Computer Science

Jan 1999Jan 2003

Sri Jayachamarajendra College of Engineering (SJCE), Mysore

B.E — Computer Science

Jan 1999Jan 2003

Sharada Vilas, Mysore

PUC (10+2)` — Science

Jan 1997Jan 1999

CFTRI School - India

S.S.L.C — Science

Jan 1987Jan 1997

Udemy Alumni

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