Apr 2022 – Jan 2026 · 3 yrs 9 mos · Boston, Massachusetts, United States

• Drive project delivery to meet business-critical priorities, including risk management, controls, reporting, executive status updates, removing roadblocks, and diplomatic cross-functional collaboration.
• Own end-to-end project delivery, navigate ambiguity, and leverage data to uncover and solution business problems.
• Optimize project workstreams and create processes to increase efficiency.
• Coach/mentor team members.
• Highlights:
• ▸ Oversee global talent acquisition programs that resource 7 business units with 5-6K specialized technical talent for Amazon’s key business functions, Alexa, Centralized Services, Ring, Kuiper, Sales, and Marketing annually.
• ▸ Transformed a highly visible, business-critical program’s workflows, communication cadence, and data collection to source, interview, and onboard 1,000 on-campus program hires for all lines of business
• ▸ Established a program health assessment framework to grow/maintain global candidate volume for specialized, technical, hard-to-hire roles across the Amazon ecosystem.
• ▸ Orchestrated the data analysis and development of pipeline conversion strategies that reduced open-to-filled timelines for hard-to-hire technical roles by +25%.

Oct 2020 – Apr 2022 · 1 yr 6 mos · Boston, Massachusetts, United States

• Established Amazon’s high-demand, high-volume Software Engineer interview program to reduce resources/costs needed to manage candidate volume, and maintain a robust talent pipeline through scalable processes and simplified interview scheduling with automation.
• Highlights:
• ▸ Led the global program impacting 90% of departments within the Amazon ecosystem from inception to delivery to scale, impacting 6K candidates and yielding ~2,000 new technical hires.
• ▸ Developed program roadmap, project-level plans, communications, and risk management strategies. Facilitated stakeholder meetings and delivered executive-level program status updates.
• ▸ Automated an experimental hiring program into a full-scale operational model by identifying and fixing critical operational gaps and devising a system for flexible candidate selection.

Jul 2019 – Sep 2020 · 1 yr 2 mos · Greater Boston

• Owned the end-to-end program functions to integrate third-party software solutions across the organization, impacting internal, regulatory, and customer-facing processes.
• Delivered executive stakeholder updates and communicated contingency plans for escalated risks.
• Highlights:
• ▸ Orchestrated software integration projects to meet strategic goals for compliance, customer experience, and technology modernization without disrupting customer-facing operations.
• ▸ Identified and managed program dependencies, removed roadblocks, and facilitated communication between vendor (FIS) and internal IT teams.
• ▸ Optimized resource utilization for IT projects; tracked budgets and key milestones, resulting in the on-time, on-budget, in-scope delivery of 20 business/regulatory-critical initiatives.
• ▸ Oversaw software development sprints, including testing, issue logs, go/no-go, and deployment

Jun 2015 – Jul 2019 · 4 yrs 1 mo · Quincy MA

• Led governance, risk, and compliance (GRC) transformation programs to meet federal regulatory requirements. Deployed projects on time to avoid costly sanctions.
• Managed and mentored permanent and contract team members.
• Highlights:
• ▸ Spearheaded the deployment of 50 software initiatives over four years to enhance risk management, compliance, and centralize governance rules.
• ▸ Developed a software deployment/release prioritization process from scratch in compliance with federal regulatory guidelines, including testing, signoffs, and go/no-go procedures.
• ▸ Transformed the bank's governance, risk, and compliance (GRC) framework by driving cross-functional collaboration and aligning project goals with regulatory requirements
• status.

Jun 2008 – Jun 2015 · 7 yrs · Boston Massachusetts & Portsmouth, New Hampshire

• Spearheaded Claims digitization and process modernization programs, comprised of 25+ transformational projects.
• Guided the claims processing restructure and tax reporting/operations overhaul, resulting in cost savings of $5M/yr.