Oct 2021 – Sep 2024 · 2 yrs 11 mos · South Africa · Remote

• Accenture leverages technology, data, and human insight to deliver innovative solutions across telecommunications, retail, fintech, automotive (EV), and energy sectors, driving large-scale digital transformation.
• Electronic Vehicles (Automotive & Energy): Directed full lifecycle QA for EV applications and charging infrastructure platforms, ensuring scalability, safety, and regulatory compliance while coordinating with OEMs and third-party vendors.
• Retail & Fuel: Managed the POS hardware/software replacement programme for a major UK retailer, including fuel station integrations. Oversaw payment gateway validation, logistics coordination, and rollout governance across hundreds of retail and fuel locations.
• Telecoms & Analytics: Delivered testing for telecoms data platforms and Power BI reporting dashboards, ensuring accurate billing, regulatory, and performance reporting across multiple business units.
• Payments & Billing: Oversaw testing of transaction workflows, billing engines, and 3rd-party payment integrations, securing compliance with PCI DSS and retail financial standards.
• Delivery Excellence: Enhanced delivery visibility with real-time Jira dashboards and structured Agile ceremonies, improving transparency and reducing issue resolution times by 25%.
• Team Leadership: Built and mentored a distributed, cross-functional QA team spanning functional, automation, and performance testing, driving career growth, knowledge sharing, and delivery accountability.

Jul 2019 – Oct 2021 · 2 yrs 3 mos · Cape Town, Western Cape, South Africa

• Kurtosys empowers global asset managers and financial institutions to transform the investor experience through secure, scalable digital solutions for data, reporting, and client engagement.
• Drove digital transformation in fintech by leading the implementation of a scalable test automation strategy, reducing manual testing cycles and accelerating release timelines across multi-country agile teams.
• Strengthened test governance by standardising Master Test Plans, implementing consistent defect triage processes, and enabling actionable reporting across web, API, database, and data integration layers.
• Enhanced reliability of investor portals and regulatory reporting platforms by introducing API, database, and performance testing to validate SLAs, compliance, and high-volume data accuracy.
• Improved delivery confidence by building transparent, multi-project dashboards, providing real-time insights to executives and product owners, and driving proactive issue management.
• Partnered with cross-functional teams across cloud infrastructure, data engineering, and compliance functions, ensuring delivery aligned with business-critical KPIs, data privacy, and global regulatory standards.

Aug 2018 – Jun 2019 · 10 mos

• Afferent Software thinks that intelligent automation can change how ATMs and currency exchange work. Their goal is to provide cloud-native solutions that help FX providers and financial institutions make more money, test more quickly, and improve the customer experience across all global payment platforms.
• Team Leadership
• Line management for a team of PM's and Technical Consultants and one Office Manager.
• Fortnightly 1-1s.
• Management and publication of performance review template and metrics.
• 6-monthly informal performance reviews, annual formal performance reviews.
• Salary increase discussions.
• Onboarding new staff.
• Management of staff personal data on system.
• Reviewing project status reports, budget tracking sheets, project plans, test plans, configuration guides and other project documentation produced by the team.
• Hiring
• Staff planning and budgeting
• Drafting role descriptions and role salary bands (review against Career Junction annual publications) and sending to list of recruiters.
• Conducting interviews and hiring staff
• Program Management
• Maintenance, publication and discussion of weekly program plans for 1 or 2 large customers.
• Project Process
• Owner of all project templates
• Owner of project process and training of staff on process.
• Responsible for quarterly project audits of checklist and other process adherence.
• Review/approval of all invoices before they are sent to customers.
• AOB
• Test Management Process documents on the occasion to direct the team for a particular project, defining a new approach or process to solving a problem, writing a case study of a successful project to be published on the website, or taking on the role of one of the other staff if they are unavailable temporarily.
• The person must be senior and experienced enough to be able to pick up fairly vague requirements and translate them into action as well as to identify where tasks need to be completed.

Aug 2016 – Jul 2018 · 1 yr 11 mos · Cape Town Area, South Africa

• ROAM Africa is the leading online marketplace operator in Sub-Saharan Africa, offering platforms for jobs, real estate, automotive, and general classifieds. They empower users at key life decision points—whether buying a car, renting a home, finding a job, or listing retail items—through trusted, mobile-first digital experiences across East and West Africa.
• Developed and scaled best-in-class test management frameworks for diverse digital marketplaces spanning automotive, property, jobs, and classifieds, ensuring regional reliability and seamless user experience.
• Implemented risk-based defect analysis, governance, and reporting processes to support fraud prevention, trust-building, and marketplace integrity in high-volume C2C ecosystems, ROAM Africa.
• Led both manual and automated Android mobile testing, including comprehensive app release management to Google Play and Apple App Stores.
• Ensured seamless integration between mobile and web platforms for e-commerce listings, enabling robust cross-channel functionality.
• Collaborated closely with product, data, and engineering teams to align QA coverage with business-critical KPIs, speed up time-to-market, and support high-growth marketplace performance.

Apr 2016 – Jul 2016 · 3 mos · Cape Town Area, South Africa

• IQbusiness thinks that digital transformation can drive long-term success across Africa. Their mission is to provide integrated consultancy, technology, and managed services to help firms innovate, adapt, and succeed in a quickly changing digital economy.

Jan 2016 – Jan 2016 · 0 mo

Apr 2014 – Jan 2016 · 1 yr 9 mos

• Infocare International is a provider of integrated healthcare management systems supporting hospitals, clinics, and medical practices with solutions for patient administration, billing, electronic medical records (EMR), pharmacy, and logistics.
• Directed end-to-end QA strategy for enterprise healthcare platforms, ensuring compliance with medical data privacy standards and alignment with regulatory requirements.
• Oversaw functional, integration, regression, and UAT testing across core hospital systems including patient management, billing, claims processing, and pharmacy stock control.
• Improved product reliability by implementing structured defect lifecycle management and root cause analysis, significantly reducing recurring issues in production.
• Introduced test governance frameworks, enabling consistent delivery of QA metrics, risk analysis, and release sign-off for major hospital deployments.
• Collaborated with cross-functional teams (development, business analysts, clinicians) to align QA coverage with clinical workflows, logistics, and financial processes.
• Mentored and coached QA engineers, fostering a culture of continuous improvement, test automation readiness, and knowledge-sharing.

Dec 2013 – Apr 2014 · 4 mos

Jan 2011 – Nov 2013 · 2 yrs 10 mos · Cape Town Area, South Africa

• Team Lead in the TCOE
• Defining and implementing the role testing plays within the
• project lifecycle.
• Defining the scope of testing within the context of each
• release / delivery.
• Deploying and managing the appropriate testing framework
• to meet the testing mandate.
• Implementing and evolving appropriate measurements and
• metrics.
• To be applied against the Product under test.
• To be applied against the Testing Team.
• Planning, deploying, and managing the testing effort for any
• given engagement / release.
• Managing and growing Testing assets required for meeting
• the testing mandate:
• Team Members
• Testing Tools
• Testing Process
• Final Test Project Signoff before releasing to production.
• QC Administration
• Retaining skilled testing personnel
• Extract requirements and define test cases from BRS and
• SRS documents.
• Investigate defects and discuss them with developers.
• Report test results to the development manager and relevant
• stakeholders.
• Update test documentation as required.
• Provide IT hardware and software support and assistance as
• necessary for Testing Environments.
• Perform UAT and Integration testing when required
• Manage the defect lifecycle for current projects.

Jan 2009 – Jan 2010 · 1 yr

May 2003 – Aug 2009 · 6 yrs 3 mos