May 2017 – Jul 2018 · 1 yr 2 mos · Vadodara Area, India

• Analyzed sales data to identify key trends and present effective reports to the management team, facilitating informed decision-making.
• Conducted comprehensive market research and competitor analysis to provide valuable insights for strategic planning.
• Facilitated seamless CRM adoption by training new sales team members and providing ongoing support.
• Collaborated with senior leadership and various departments, ensuring streamlined communication and coordination.
• Proficiently utilized Market Point CRM and Power BI for data analysis and comprehensive business insight reports.
• Played a pivotal role in the successful data migration during the post-acquisition transition.
• Developed and implemented tailored reporting strategies, enhancing management productivity and visibility.
• Assisted sales directors in generating accurate monthly forecasting reports.

Apr 2016 – Apr 2017 · 1 yr · Vadodara Area, India

• Supported the Chief Sales and Marketing Officer and the sales team in the UK, providing comprehensive administrative assistance for sales cycle management and streamlining processes and operations.
• Facilitated regular sales review meetings, ensuring accurate minutes and timely follow-ups.
• Managed CRM (Super Office) and produced detailed sales reports for analysis.
• Assisted in generating forecasting reports.
• Acted as the product owner in defining and communicating the requirements for developing a new internal CRM system.
• Conducted market research and competitor analysis, providing valuable insights for strategic decision-making.
• Served as a liaison for effective communication between teams within and between UK and Indian offices.
• Supported lead generation campaigns, contributing to increased market outreach and customer acquisition.
• Conducted regular internal ISO checks, ensuring compliance and standardization within the sales and marketing departments.
• Actively contributed to refining processes, improving team efficiency and overall productivity.
• Provided operational support to the marketing team, assisting with tasks such as generating Google Analytics reports, supporting SEO activities, and offering additional operational assistance to enhance online visibility and drive marketing effectiveness.

Oct 2014 – Dec 2015 · 1 yr 2 mos · Vadodara Area, India

• Prepared pre-shipment and post-shipment documents with meticulous attention to detail.
• Conducted proactive outreach, utilizing cold calling and emailing, to identify and secure new buyers.
• Managed existing client relationships, facilitating smooth communication and promptly addressing concerns.
• Negotiated pricing agreements with buyers, ensuring favorable terms for the company.
• Efficiently coordinated logistics, including inspections and shipments, ensuring timely and accurate deliveries.
• Cultivated strong partnerships with customs house agents, shipping agencies, and other vendors.
• Conducted comprehensive market research to identify and capitalize on new international markets.
• Managed the design of labels and packaging to meet customer specifications.
• Acquired and managed two new international customers, resulting in significant orders and repeat business.
• Conducted thorough market research, including competitive analysis and customer intelligence, to inform strategic business decisions.