Apr 2025 – Nov 2025 · 7 mos

• Responsible for providing strategic and visionary leadership across all 3i entities globally including 𝐈𝐧𝐝𝐢𝐚, 𝐔𝐒, 𝐄𝐔, 𝐌𝐢𝐝𝐝𝐥𝐞𝐄𝐚𝐬𝐭 𝐚𝐧𝐝 𝐀𝐏𝐀𝐂. Accelerate the revenue growth, market expansion, global alliances, customer success, and look out for acquisitions to attain inorganic growth.
• Driving various functions including Sales, Marketing, Presales, Solutions, Products & Practices and Strategic Partnerships.

Jul 2023 – Feb 2025 · 1 yr 7 mos · Greater Delhi Area

• As Executive CXO Leadership, responsible for driving overall business growth strategy. I am part of Executive committee working closely with CEO and Promoters in turning around P&L including robust organic and inorganic business growth. Lead India region & strategize to expand into global locations by FY2025.
• Conceived & executed effective strategies to increase revenue growth, market share & profitability. Introduced robust processes into sales and operations, strengthened Presales & Sales playbook. As a result opportunity pipeline grew manifold within short span. Applied efficient business models, aligned with industry best practices to improve margins up to 20%. Built and mentoring a high-performing team. Redefined performance metrices to improve deal closures. Spearheading BU operations to refine sales and delivery strategies for achieving desired market penetration levels. Additionally, Marketing as well as Partnership & Alliances functions also roll into my portfolio.

Aug 2020 – May 2023 · 2 yrs 9 mos · NOIDA/ Dubai, United Arab Emirates

• Developing and executing the regional strategy aligned with the organization's overall goals and objectives.
• Leading the overall business growth strategy for the Geo-India & MEA region, achieving 2X revenue increase.
• Successful in building and managing a high-performing business team in addition to overseeing presales, alliances & partnerships, PMO & delivery.
• Developed and executed strategies to drive business growth, increase market share, and maximize profitability.
• Successfully onboarded 100+ marquee net new (NN) logos, expanding the client base and driving significant business growth.
• Adept in ensuring service/SLA delivery governance as per contractual terms and accomplished CSAT scores as per plan.
• Established a new entity and office in Dubai, strategically facilitating expansion into the UAE & Africa markets.
• Cultivated and maintained strong leadership connections and CXO relationships with clients, alliances, and partners, ensuring fruitful collaborations and driving mutual success.
• Identifying growth opportunities, assessing market trends, and devising plans to expand the company's presence in the region.
• ➤Specialties: Executive Management, Market Penetration, Revenue Generation, Digital Strategy, Competitive Advantage, Business Growth Strategy, Operational Delivery Excellence, P&L owner, Strategic Alliances & Partnerships, Change Management & Continuous Improvement, Team Building & Mentoring.

Sep 2014 – Aug 2020 · 5 yrs 11 mos · Dubai, United Arab Emirates/NOIDA

• Developed and implemented the overall business strategy at India & MEA region for a leading BPM/Shared Services organization
• Transformed capabilities and expanded into managed infrastructure services, diversifying the business portfolio resulting into 3X revenue.
• Set up a business from scratch in Dubai, UAE, as part of the strategic expansion plan.
• Identified growth opportunities, assessed market trends, and devised plans to expand the organization's footprint in the region.
• Evaluated and prioritized strategic initiatives and investments to drive sustainable business growth.
• Drive continuous improvement, innovation, and implementing best practices. Stay updated with industry trends, emerging technologies, and market dynamics.
• Identified areas for improvement and implemented initiatives to enhance operational efficiency, customer experience, and business performance.
• Fostered collaboration with the Jamaican government and Dubai Economic Department (DED) to explore nearshore business models, enhancing global business opportunities.
• ➤Specialties: Entrepreneurship, Business Development & Growth, Business Strategy & Execution, Operations Management, P&L Management, Strategic Planning, Start-ups, Mergers & Acquisitions (M&A), Partnerships & Alliances, Go-to-Market Strategy, BPO, Market Trends, Relationship Management, Team Building

Mar 2011 – Aug 2014 · 3 yrs 5 mos

• Successfully drove SBU business growth by expanding into the managed services space, including BPM, shared services, infrastructure outsourcing, and customer experience management (contact centers BPO & back-office, etc.).
• Achieved remarkable SBU growth, increasing revenue from INR 700Mn to INR 2000 Mn within just 2 Financial Years.
• Secured the largest multi-year contract worth INR 5000 million TCV, recognized with the prestigious "Sales Rookie of the Year 2012 AWARD" from the CEO.
• Effectively established key strategic relationships with renowned companies such as Bharti Airtel (3rd largest telco in the world), Maruti Suzuki, Jet Airways, and others.
• Successfully created and managed six large delivery centers across Delhi NCR, Bangalore, Baroda, Mumbai, Bhubaneswar, and Mangalore, with a combined capacity of 4500+ employees for backend and contact center operations nationwide. Notably, established the CX center "Titanium" for Airtel.
• Demonstrated cross-functional management expertise, overseeing teams in presales, solutions, delivery, business finance, administration, HR, and IT (CIO).
• Led the organization in complex contract negotiations, effectively managing MSAs (Master Service Agreements), and ensuring successful contract renewals.
• ➤Specialties: Forecasting & Analytics, Outsourcing Business, BPO/BPM, Operations/PMO/Delivery, P&L Management, RFI/RFP, Complex Contract Negotiations, Partners & Alliances Management, Go-to-Market Strategy, CXO Relationships, Cross-functional Team Leadership, Key Account Management

Mar 2011 – Feb 2013 · 1 yr 11 mos

Aug 2008 – Feb 2011 · 2 yrs 6 mos · Singapore

Apr 2000 – Jun 2008 · 8 yrs 2 mos · Gurgaon, Haryana, India

Apr 1991 – Mar 2000 · 8 yrs 11 mos · New Delhi Area, India