Mel M.

Co-Founder

Australia13 yrs 11 mos experience
Highly Stable

Key Highlights

  • 20+ years in client servicing and project management
  • Founded Australia's first alcohol-on-water delivery service
  • Expert in community building and team care
Stackforce AI infers this person is a Community and Communications Specialist with expertise in Event Management and Client Services.

Contact

Skills

Core Skills

Project ManagementClient RelationsOperations ManagementCustomer ServiceEvent PlanningEducational LeadershipTeachingPublic RelationsEvent ManagementRecruitingClient ServicesData Management

Other Skills

Legal ResearchMarketing CopySales ProcessesSaasCRM DatabasesProblem solvingLiquor LicensingFinancial OversightHiringEmployee TrainingSales OperationsBrandingLegal Document PreparationStakeholder EngagementResponsible Service of Alcohol

About

A Human Heat Lamp, I’m best utilised in environments where I am empowered to help everyone around me thrive and grow. Community focused professional with 20+ years of experience in client servicing, people care, communication and project management. I have a lifelong love of helping humans. An entrepreneurial mindset housed inside an empath's body, I centre myself around clear communication and genuine connection. I’m known for bringing structure to chaos, calmly solving the unsolvable under pressure, and delivering service that leaves people feeling seen and "shined upon”. I’m passionate about remote roles that combine human connection and purpose, my left and right brain focussed on company community building, team care, client support and business excellence.

Experience

Hoxton wealth

Estate Planning Specialist Client Focussed

Apr 2023Present · 3 yrs · Australia · Remote

  • Led the development, launch and expansion of the Hoxton Wealth Australia estate planning division (Wills, Enduring Power of Attorney, Enduring Power of Guardianship and related documents)
  • Designed the division to deliver tailored estate solutions to clients while ensuring operational efficiency and business growth.
  • Worked with Hoxton financial advisors globally to identify estate planning opportunities, converting leads into engaged clients.
  • Conducted in-depth reviews of clients' financial and family situations to develop comprehensive estate plans, ensuring asset protection and intergenerational wealth transfer.
  • Researched and implemented best practices from Australian and international estate planning models to ensure a competitive and client-centric approach.
  • Developed a structured estate planning process, mapping client journeys, automating workflows, and optimising service delivery for efficiency.
  • Built a pricing model to position Hoxton as a leading provider of estate planning services.
  • Negotiated and collaborated with external legal professionals and service providers to deliver high-quality estate planning outcomes for clients.
  • Drafted, edited and oversaw the creation of marketing collateral, educational content, and client resources to promote estate planning services. Ensured the content was clear, easy to understand and accessible for all reading.
  • Continually refined and tested processes to enhance client experience, streamline operations, and drive business growth.
  • Partnered with compliance teams under AFSL regulations to maintain transparency and trust.
  • Saas used: Company designed CRM system, Microsoft One Drive, G-Suite, Teams, Read AI
Project ManagementClient RelationsLegal ResearchMarketing CopySales ProcessesSaas+1

Cellar by the sea pty ltd

Director/Licensee

Jan 2019Dec 2023 · 4 yrs 11 mos · Sydney, New South Wales, Australia · On-site

  • Founded and operated Australia’s first alcohol-on-water licensed delivery service, recognised nationally for innovation and regulatory excellence.
  • Navigated a complex approval process with multiple agencies (Liquor & Gaming NSW, AMSA, ILGA, NSW Police), demonstrating high-level negotiation and compliance skills where most if not all in this position hire a legal team.
  • Managed all aspects of the business from financials, operations, buying, selling, warehousing, staff recruitment and management, marketing etc.
  • Envisioned the Cellar by Sea brand identity and worked with an artist to illustrate and bring the vision to life.
  • Created all marketing materials, online presence and customer communication, establishing a trusted, community-driven presence.
  • Researched, found and integrated GPS and maritime delivery technology, pioneering precision logistics to water-based customers.
  • Trained and managed a multi-skilled team to deliver consistent, compliant, and high-quality service.
  • Learned to drive a multitude of on water vessels, parked and pulled up alongside multi-million dollar yachts under pressure and customer scrutiny. Flawlessly executed 100% of the time, even in windy and less than desirable conditions.
  • Continuously demonstrated patience, politeness and resilience when dealing with stakeholders and was constantly commended for the way I conducted myself. This license had never been granted before (and hasn’t since). It was due to my unwavering persistence, high level communications skills and commitment to absolute compliant practice that it was granted.
Problem solvingOperations ManagementCustomer ServiceLiquor LicensingFinancial OversightRecruiting+6

Melanie moss events

Director / Events Manager

Jan 2008Jan 2023 · 15 yrs · Australia

  • Produced large-scale live events and activations within the creative and corporate industries.
  • Successfully created a live fashion parade event that was rolled out by The Park Hyatt Hotel as a monthly high tea event. I went on to recreate this format for several corporate finance groups to demonstrate appropriate corporate attire in a fun and accessible format
  • My proudest achievement: Australia state government does not allocate close to enough funds to public schools therefore I took on several fundraisers alongside my event work and through vision, guts and a lot of high energy enthusiasm to inspire others, took them from being small fetes to large, highly profitable fundraisers for their communities
  • Envisioned, created and directed Avalon on the Green, a community festival fundraiser for 2,000+ attendees
  • Recruited, motivated and successfully led a group of 50+ volunteers, where previously 5 had participated in similar events
  • Obtained permission to hold the event and subsequent events in the AOTG brand (all created by me) on a historical Sydney golf course. Initially council, players, management all denied permission to the event. I did not take no as a suitable answer. Not only was I able to obtain consent, but the event was so successful, that 100% of all relevant stakeholders expressed their enthusiasm to run the event again if I was at the helm
  • Secured sponsorships, managed budgets, and delivered seamless execution on a hallowed environmentally protected space
Event PlanningResponsible Service of AlcoholOperations ManagementFood and Beverage OperationsProject ManagementStakeholder Engagement+5

Fbi fashion college

Senior Lecturer

Jan 2005Jan 2008 · 3 yrs · Sydney, New South Wales, Australia

  • Authored course material for Australia’ largest and most highly respected fashion business and design school
  • Taught fashion public relations, marketing, sales and events management for emerging professionals
  • Mentored students on live media projects, developing their creative direction and presentation skills
  • Was a popular teacher in the school, known for my humorous and engaging style, empathetic I’ve been there too nature and generally fun way of presenting
Educational LeadershipTeacherCopywritingCoaching & MentoringTeaching

Hush communications

Public Relations Manager

Jan 2003Jan 2008 · 5 yrs

  • Coordinated PR campaigns and media launches for leading fashion and lifestyle brands, securing national and international coverage
  • Trained clients for broadcast and press interviews, refining delivery, tone, and body language for effective storytelling
  • Collaborated with journalists and entertainment media to produce consistent brand narratives across platforms
Microsoft OfficeCopywritingEvent ManagementProject ManagementPublic Relations

Leighton clark consulting

Professional Recruiter

Jan 2000Jan 2003 · 3 yrs · Sydney, New South Wales, Australia · On-site

  • Began as a junior office manager and became a senior recruiter over a three-year period
  • for a small, specialised fashion business
  • Learned all aspects of roles in the fashion industry from design through to business and
  • management
  • Created a strong network within the fashion industry that I was able to develop and call
  • upon throughout my career in fashion and events management
  • Consulted with clients within the fashion industry (and some corporate) to understand
  • their requirements and create a job offering
  • Created job descriptions and advertising strategy
  • Built and maintained a book of potential candidates that I could refer to as well as
  • advertising and interviewing externally
  • Interviewed potential candidates and industry prospects using charm, kindness and
  • empathy
  • Created onboarding materials and guided new hires through their first 90-day experience,
  • the aim being to increase retention and ensure a good fit within the organisation
Interview Skills TrainingRecruitingHiringInterviewingScreening ResumesResume Writing+2

American express

Customer Service Representative

Jan 1999Jan 2000 · 1 yr · Sydney, New South Wales, Australia · On-site

  • Took Inbound and made outbound calls to clients applying for Amex Credit Cards
  • Researched and obtained financial credit ratings scores for clients (access to highly
  • confidential information)
  • Data entry
  • Regularly had to give negative results to clients. Used empathy and the right words to
  • give the good or bad news, the aim being to maintain a positive face for the company but
  • mostly to not hurt or shame my customer into feeling bad about themselves for a low
  • credit score or credit card decline
Data EntryCustomer ServiceCRM DatabasesData AnalysisI.D checkData Management

Education

University of Western Sydney

Business/Corporate Communications

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